Kavkom Dashboard
Control the activity of your phone lines live and improve your call management with instant visibility.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Double Listen
Optimize the quality of your contact center with the double listening tool! Discreetly listen in on calls in progress and monitor your agents’ individual performance. Control the quality and efficiency of your team, and schedule effective training sessions by monitoring conversations in real time, or by replaying call recordings. This method enables you to identify areas for improvement and ensure continuous skills upgrading.
Predictive Personalization: revolutionize your communication with Kavkom
Predictive Dialer personalization revolutionizes business communication by enabling highly personalized experiences for every customer. Kavkom offers innovative solutions based on sophisticated algorithms to optimize your marketing campaigns and improve customer satisfaction. Discover how predictive personalization can transform your personalization strategy, increase the likelihood of conversion, and deliver unparalleled experiences through in-depth analysis of customer data collected on your website.
Discreet listening and call whispering
Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.
Call forwarding
Set up call forwarding in just a few clicks to a Kavkom, external, fixed or mobile number.
