The advantages of a virtual telephone switchboard for a company

Your business is growing and you need a more efficient and practical telephone solution to make your life easier? Maybe it’s high time you made the switch to virtual telephony. You need a virtual switchboard. Why? It is a solution which does not require any installation and which offers you unsuspected possibilities. You are not […]

Phoning software: criteria for an effective choice

How to choose your phoning software? Phoning software is an essential tool for running a call center. To manage your telemarketing campaigns effectively, it’s vital to choose the right tool for the nature of your telemarketing operations. If you don’t know how to go about selecting your software, let Kavkom guide you through this article. […]

IVR: Advantages of an interactive voice server for customer service

What is an interactive voice server and what are its benefits for customer service? Companies use a variety of strategies to improve productivity. Some of these involve the organization of their call centers. This is particularly true of interactive voice servers, the use of which has a positive impact on customer service performance, and therefore […]

How does Centrex IP telephony benefit your business?

As your business evolves, so must your tools. If your telephones are holding your teams back or weighing too heavily on your expenses, it’s time to rethink your telephony solution. What if you could retain the benefits of business telephony… while eliminating its technical and financial constraints? That’s exactly what Centrex IP telephony makes possible. […]

Phone software for call center and CRM

Phone software for call center + CRM The channels offered to customers for communicating, obtaining information, placing orders or appeals remain numerous today thanks to innovative technologies . This variety in the assets of the customer who can now interact with the company by voice or a digital system can be very beneficial if your […]

Why choose IP Centrex as your business telephony solution?

Because it is simple and easy to implement, IP Centrex telephony is attracting more and more businesses. Already in 2009, more than 35% of SMEs opted for this innovative solution, and since then the number of beneficiaries has continued to grow exponentially. And if it was time for you to see behind the curtain? As […]