Are you looking for a reliable Vocalcom review before making your decision? Here, we sift through the customer reviews to highlight its strengths and limitations, straight to the point.
On the program: omnichannel and CRM integrations, call quality, support, stability and costs, to find out when Vocalcom is right for you and compare it to alternatives like Kavkom.
Vocalcom is an omnichannel cloud contact center platform that unifies voice, SMS, web chat, e-mail and social networks in a single interface. It is aimed at SMEs through to major accounts, with a strong Salesforce DNA and an infrastructure hosted on AWS.
Functions include VoIP basics (IVR, queues, transfer, voicemail), intelligent routing, real-time supervision, call recording, outbound campaigns, as well as AI bricks such as transcription and analysis. Native integrations with Salesforce, Dynamics, Zendesk, SAP, Oracle and open API.
Network and compliance: local, toll-free and mobile numbers available in many regions, unlimited calls to multiple countries, TLS/SRTP encryption, ISO 27001 and 22301, DPA and RGPD. The site does not publish SLAs or public status pages.
Customer reviews: intuitive interface, good real-time tracking and routing appreciated. However, some reviews mention bugs, disconnections under heavy load and support that is sometimes difficult to reach. In short, powerful and rich, but requires a solid IT framework.
Rates
Clearly, Vocalcom is well-suited to organizations that want omnichannel, strongly integrated with CRM. For those seeking greater contractual flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Vocalcom impresses with its unified omnichannel, advanced Salesforce integration and real-time supervision. The intelligent routing is precise, the interface intuitive and the HD voice quality good.
On the other hand, bugs and disconnections under load, the absence of a public SLA and undisclosed rates make it difficult to understand the budget. Support alternates between being highly responsive and hard to reach. Some teams will prefer a more flexible solution, such as Kavkom, with public rates.
The advantages and limitations are detailed below.
✅ Unified omnichannel interface (voice, SMS, chat, email, social networks)
✅ Native Salesforce integration and major CRM connectors
✅ Efficient intelligent routing and skills management
✅ Real-time supervision with agent coaching
✅ Useful AI functions (transcription, voice analysis, automations)
❌ Bugs and disconnections reported under heavy load
❌ Support perceived as uneven and sometimes difficult to reach
❌ No public SLA or status page
❌ Rates not published, budget and ROI difficult to anticipate
❌ Onboarding and migration not well signposted (assisted migration not highlighted)
❌ Omnichannel deployment more demanding on IT side than simple telephony
Kavkom removes the obstacles seen at Vocalcom. You keep 100% cloud telephony, simple to deploy, with public rates, no commitment and pro rata billing. In terms of reliability, the infrastructure is highly available and the apps are lightweight. French-speaking support guides you through configuration, CRM integrations and getting started, without unnecessary IT overhead.
✅ High cloud availability, fewer outages under load
✅ Responsive French-speaking human support
✅ Public rates, no commitment, prorated
✅ Guided commissioning, clear training and docs
✅ Ready-to-use CRM integrations, light deployment
No credit card
No obligation
Custom demo
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
