Are you looking for a reliable Vocalcom review before making your decision? Here, we sift through the customer reviews to highlight its strengths and limitations, straight to the point.
On the program: omnichannel and CRM integrations, call quality, support, stability and costs, to find out when Vocalcom is right for you and compare it to alternatives like Kavkom.
Vocalcom is an omnichannel cloud contact center platform that unifies voice, SMS, web chat, e-mail and social networks in a single interface. It is aimed at SMEs through to major accounts, with a strong Salesforce DNA and an infrastructure hosted on AWS.
Functions include VoIP basics (IVR, queues, transfer, voicemail), intelligent routing, real-time supervision, call recording, outbound campaigns, as well as AI bricks such as transcription and analysis. Native integrations with Salesforce, Dynamics, Zendesk, SAP, Oracle and open API.
Network and compliance: local, toll-free and mobile numbers available in many regions, unlimited calls to multiple countries, TLS/SRTP encryption, ISO 27001 and 22301, DPA and RGPD. The site does not publish SLAs or public status pages.
Customer reviews: intuitive interface, good real-time tracking and routing appreciated. However, some reviews mention bugs, disconnections under heavy load and support that is sometimes difficult to reach. In short, powerful and rich, but requires a solid IT framework.
Rates
Clearly, Vocalcom is well-suited to organizations that want omnichannel, strongly integrated with CRM. For those seeking greater contractual flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Vocalcom impresses with its unified omnichannel, advanced Salesforce integration and real-time supervision. The intelligent routing is precise, the interface intuitive and the HD voice quality good.
On the other hand, bugs and disconnections under load, the absence of a public SLA and undisclosed rates make it difficult to understand the budget. Support alternates between being highly responsive and hard to reach. Some teams will prefer a more flexible solution, such as Kavkom, with public rates.
The advantages and limitations are detailed below.
✅ Unified omnichannel interface (voice, SMS, chat, email, social networks)
✅ Native Salesforce integration and major CRM connectors
✅ Efficient intelligent routing and skills management
✅ Real-time supervision with agent coaching
✅ Useful AI functions (transcription, voice analysis, automations)
❌ Bugs and disconnections reported under heavy load
❌ Support perceived as uneven and sometimes difficult to reach
❌ No public SLA or status page
❌ Rates not published, budget and ROI difficult to anticipate
❌ Onboarding and migration not well signposted (assisted migration not highlighted)
❌ Omnichannel deployment more demanding on IT side than simple telephony
Kavkom removes the obstacles seen at Vocalcom. You keep 100% cloud telephony, simple to deploy, with public rates, no commitment and pro rata billing. In terms of reliability, the infrastructure is highly available and the apps are lightweight. French-speaking support guides you through configuration, CRM integrations and getting started, without unnecessary IT overhead.
✅ High cloud availability, fewer outages under load
✅ Responsive French-speaking human support
✅ Public rates, no commitment, prorated
✅ Guided commissioning, clear training and docs
✅ Ready-to-use CRM integrations, light deployment
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Imagine you run a contact center or support team. You’re looking for a solution that manages voice and digital interactions, without losing the thread when the volume rises. Vocalcom seems a solid option. In this section, we take a look at what our customers say in their online reviews, and what this means in practice for your teams.
In the sample analyzed, feedback was mixed. The majority highlighted the intuitive interface, all-in-one contact center solution and useful tools for day-to-day use. Many praised the real-time tracking of agents and skills management. Conversely, feedback points to recurring bugs, disconnections during busy periods and support that is sometimes difficult to reach.
“the best contact center software
“Customer service is always available and the solution is very intuitive, making daily work and customer relations easier.”
“The solution has good functionality, but we have found frequent bugs that disrupt workflow.”
In concrete terms, for a multi-team deployment, the promise is attractive if you need integrated voice and digital tools, real-time management and an easy-to-use interface. The main risk is stability during peak periods, and support’s ability to resolve incidents quickly. For a growing team, this means having a continuity plan in place if a key feature fails, and testing the load before a seasonal peak.
The reviews analyzed give no details of pricing, discounts, setup fees or user discount policies. No feedback cites prices, monthly/annual spreads or add-ons billed separately. This is not to say that these points don’t exist, simply that they don’t stand out in these testimonials.
Practical implications for you: it’s impossible to assess the budgetary elasticity of a growing or shrinking team, or to anticipate any additional costs. If your business varies a lot, keep this uncertainty in mind during the evaluation, and ask the sales representative for precise information before making any decisions.
“-” (no notice explicitly mentions pricing or fees).
Positive feedback cites overall ergonomics and useful bricks for a contact center. A few points come up frequently:
“script design becomes easy, the ability to manage chat pop from Facebook and the website”.
“The fact that we can assign skills easily is a huge advantage. Secondly, the real-time tracking of agents online is very paramount.”
For a manager, this means you can standardize conversations via scripts, distribute flows according to skills and monitor activity without changing tools. This is a net gain in terms of training and service homogeneity. The downside mentioned by several reviews is technical stability: frequent bugs and disconnections under load can break the rhythm and degrade the customer experience.
“Vocalcom is reliable and offers accurate follow-ups and a powerful tool for managing calls and interactions.”
So there’s a gap between very positive experiences and those disrupted by incidents. In practice, this calls for a controlled pilot and testing under real conditions, particularly during your peak call periods.
The reviews do not speak directly of encryption, MFA, SSO or compliance. On the other hand, several testimonials mention problems of instability and disconnections at full load. Even if this is not a security flaw, the result is similar on the operational side: lost calls, service interruption, customers left on hold.
“Disconnection problems at full load”.
What this means for your team: provide fault tolerance on the network and tooling side. For example, test the platform under simulated overload, check network quality at each site, and document a failover scenario if a channel goes down. These tips are based on the effects reported in the reviews, which focus above all on stability under stress.
This is clearly an asset. Users talk of precise, real-time monitoring to steer their teams. We also read about the notion of planned follow-up, useful for scheduling reminders and reminders.
“Vocalcom is reliable and offers accurate follow-ups and a powerful tool for managing calls and interactions.”
In the day-to-day life of a team manager, this means being able to see which agents are connected, and how busy they are, and react quickly if waiting times rise. In terms of quality, scripts and live visibility help to identify bottlenecks and make adjustments during training. The tangible benefits for you: less time wasted cross-checking exports, more decisions made by the minute.
The reviews studied did not mention country coverage, types of numbers available, choice by city, or porting. None of the feedback confirms or denies these aspects.
“-” (no notice covers number availability or porting).
If your model requires a multi-country local presence or specific numbers, you’ll need to check these points upstream with the publisher, as testimonials don’t shed any light here.
Feedback is very mixed. On the positive side, customers speak of responsive, available customer service that makes the solution easier to use on a daily basis. On the negative side, reviews describe support that is difficult to reach, answers that are deemed inaudible, and an absence of resolution for recurring bugs.
“Customer service is always available and the solution is very intuitive, making daily work and customer relations easier.”
“Hard-to-reach customer service… this seriously impacts our business.”
“We face recurring bugs, inaudible support and no satisfactory feedback despite our repeated requests.”
Operationally, this means that good onboarding is possible, but that the management of critical incidents can vary according to context. For an activity sensitive to interruptions, anticipate an escalation mode, a planned maintenance window and a dedicated person to follow up tickets. Business impact in the event of a breakdown not handled in time: lower response rate, longer queues, and emotional burden on agents.
Reviews mainly mention chat integration, including site pop chat and Facebook. The returns don’t explicitly mention named CRM integrations or API depth in this sample, but they do emphasize the all-in-one solution side.
“the ability to manage Facebook and website chat pops”.
For a team managing voice and digital, this native integration of chat avoids double-tools and reduces the time it takes to switch from one channel to the other. The concrete result for your omnichannel agents: a single screen, fewer clicks, fewer copy errors.
Opinions paint a clear picture. Vocalcom is perceived as a contact center hub, with good multi-channel, skills management and live control capabilities. The main irritants are technical stability and the variable quality of support in the event of incidents, particularly under load.
In short, the testimonials highlight the operational gains in terms of ergonomics, routing and real time, while pointing out the risks to be monitored in terms of stability and support in the event of a bug. These are points to be challenged in POC with your real volumes and critical scenarios.
Vocalcom is suitable if you’re looking for an omnichannel cloud contact center, with strong CRM integration and, above all, advanced Salesforce integration. For stable teams who value intelligent routing, real-time supervision and a unified interface, it’s relevant. AWS infrastructure and AI bricks complete this framework.
On the other hand, some reviews mention bugs and load disconnections, uneven support, lack of public SLA and unpublished prices. If you have high peaks of activity, need a predictable budget or need to adjust the number of users quickly, it’s not ideal without tight IT framing and contractual guarantees.
Kavkom offers a simpler, more flexible alternative: 100% cloud telephony, high availability, light deployment, ready CRM integrations, public rates, no commitment, prorata, and French-speaking human support for onboarding and operation.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
