You’re looking for a clear Talkdesk opinion before you equip your team. Here, we look at customer feedback and what’s really going on to see what makes sense.
On the menu: strengths and limitations on integrations, AI, call quality, stability, support, billing, pricing, deployment and supervision. The idea is to see when Talkdesk is suitable… or not, in the face of options like Kavkom.
Talkdesk is a cloud contact center platform with integrated corporate telephony (Talkdesk Phone). It targets support and CX teams, from SMEs to major accounts, with international coverage and local numbers. Positioning: combine voice, chat, email, SMS and video in a single ecosystem.
On the product side, we offer VoIP fundamentals (HD, IVR, queues, transfers, voicemail), omnichannel, real-time supervision, recording, AI analysis and numerous integrations (Salesforce, Teams, Zendesk, API). Kavkom also offers HD voice, cloud PBX, recording, CRM integrations and a predictive dialer for sales performance.
Reliability and security: Talkdesk boasts 99.99% uptime, TLS/SRTP encryption, ISO 22301 and EU/USA data residency options. Kavkom encrypts calls, complies with RGPD and relies on a high-availability infrastructure.
Rates
Customer reviews analyzed: strengths: interface, call quality, customization and easy installation. Points to watch: disconnections, slow support, confusing billing and recordings that are hard to find. Kavkom stands out for its French-speaking human support and clear billing.
In short, Talkdesk is aimed above all at CX teams looking for an all-in-one omnichannel tool with AI and advanced supervision. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, we liked Talkdesk for its native integration with the CX suite, HD voice and real-time supervision. AI helps coach agents, deployment is rapid and unified omnichannel simplifies management.
But we’ve also seen some limitations: disconnections, recordings that are hard to find, sometimes slow support, unclear billing and prices often based on quotes. For a manageable budget and French-speaking support, some teams will look to Kavkom.
Next, we summarize what works and what doesn’t.
✅ Native integration with Talkdesk CX Cloud and unified channels
✅ Real-time supervision and AI-assisted coaching
✅ HD voice, TLS/SRTP encryption, ISO 22301, 99.99% SLA
✅ International coverage and local, mobile and toll-free numbers
✅ Major CRM connectors (Salesforce, Zendesk, Teams) and APIs
✅ Rapid deployment, customizable platform for CX teams.
❌ Disconnections and instability reported by users
❌ Call records difficult to retrieve
❌ Support sometimes slow and office hours only
❌ Prices not published and often on quotation, when Kavkom displays prices from €10
❌ Invoicing deemed confusing by several reviews
❌ No public status page or detailed quality metrics
❌ Onboarding poorly framed porting and migration side (support not included).
Kavkom corrects Talkdesk’s limitations. You get published prices from €10 upwards and pro rata billing, with no commitment to keep a net budget. Resilient cloud infrastructure limits outages. Recordings are accessible from a simple dashboard. And you’re not alone: French-speaking human support and accompanied commissioning.
✅ Clear prices from €10
✅ Prorated billing, no commitment
✅ Resilient cloud infrastructure to limit disconnections
✅ Centralized recordings in the dashboard
✅ Responsive French-speaking support and guided commissioning.
No credit card
No obligation
Custom demo
Imagine you’re managing a support team or a call center with tight targets. You need cloud telephony that’s stable, easy to deploy, integrates with your tools and lasts the test of time. Talkdesk seems an interesting option. In this section, we take a closer look at customer reviews published on Google, Trustpilot and Capterra, to understand in concrete terms what works and what doesn’t.
The trend is mixed. On the one hand, feedback points to a simple interface, good voice quality and a comprehensive platform covering customer management, automation and call recording. On the other, several reviews point to disconnections, instability in production and support perceived as slow, with billing confusion to boot.
“Talkdesk is a software package that enables me to communicate with my customers and partners. It allows me to manage customer service, automate, track and record phone calls too.” – Google
“Enjoy great call quality… rely on the reliability of our solution and customize your communications.” – Trustpilot
“The app can disconnect without warning, causing missed calls.” – Trustpilot
For your operations, this means When everything’s going well, you have a tool that’s quick to learn and pleasant for agents, useful for automating simple workflows and recording interactions. But if your activity peaks are sensitive, returns on network pick-ups and missed calls require real vigilance. In comparison, Kavkom’s focus is on a stable cloud infrastructure and French-speaking support for configuration and ongoing monitoring, useful when your team is growing or working long hours.
The reviews analyzed do not detail Talkdesk prices or tiers. On the other hand, one irritant recurs several times: invoicing deemed confusing and support slow when it comes to clarification.
“Billing is often confusing and customer support takes a long time to respond to requests.” – Trustpilot
In practical terms, if you need to adjust the number of licenses along the way, or negotiate a change of plan, there can be friction. Operational risk for a fast-moving SME: paying for unused seats longer than expected, or waiting for responses to simple requests.
A useful comparison. Kavkom offers no-obligation monthly packages, with a price per user and unlimited options depending on the country. For example, Cloud Telephony Plus FR/US/CA costs €30 per user per month, with an annual discount of around €24. The policy of adding and removing users during the month on a pro rata basis simplifies staff increases and decreases. This flexibility makes sense if your business involves seasonal campaigns or frequent team ramp-ups.
Reviews describe broad functional coverage. Intuitive interface, automation, registration, interaction tracking and customization are often cited as strengths. Criticisms mainly concern the difficulty of finding certain records and the stability of the application.
“Talkdesk enables telephony and records calls. Recorded calls are difficult to retrieve.” – Google
“Comprehensive, customizable platform… tailored to business needs.” – Trustpilot
Field effect for a manager. Having a simple interface helps reduce training time for new agents. Automation alleviates repetitive tasks. On the other hand, hard-to-find records complicate coaching and internal compliance, as you waste time looking for the right proof of call. On the other hand, Kavkom offers dashboards, live listening and systematic recording with export. This facilitates quality control and training, especially when you need to audit specific exchanges the very next day.
The reviews don’t mention security in the strict sense. No feedback on MFA, SSO or encryption. What stands out is the network dependency and stability of the agent-side application.
“Sometimes the audio is better when connected via Ethernet cable. However the application can disconnect without warning, causing missed calls.” – Trustpilot
In practice, teams experience better quality with a wired connection than with Wi-Fi, and unanticipated disconnections can lead to lost opportunities. Concrete measures to anticipate on the basis of this feedback: give preference to wired connections for critical workstations, monitor agents’ application stability and plan clear procedures for calling back quickly in the event of an outage. For Kavkom, the promise is high cloud availability and encrypted calls, with French-speaking technical support to quickly diagnose an unanswered call.
Few reviews detail Talkdesk’s dashboards, exports or APIs. The reviews talk mainly about automation, tracking and call recording, without specifying the depth of reports or real time.
“…manage customer service, automate, track and record…” – Google
For a team manager, this means that the basics are there, but what’s missing is user feedback on how fine-tuned the KPIs are in daily production. To be checked upstream if you’re piloting via tight SLAs or if you need daily CSV exports and real-time indicators. At Kavkom, our teams rely on customized dashboards with CSV export and live listening, which helps them to coach live and detect bottlenecks at a moment’s notice.
No reviews mention Talkdesk’s geographic coverage, number types or porting. No feedback either on selection by city or region. This doesn’t mean that coverage doesn’t exist, only that the users analyzed don’t mention it.
“Talkdesk offers a comprehensive platform with many customization options.” – Trustpilot
If your plan includes a multi-country local presence, you’ll need to validate number availability, activation times and porting conditions point by point. Kavkom’s offer includes national and international numbers with porting, useful for distributed sales teams or a rapid local presence.
Feedback has been mixed. Some speak of efficient support. Others report inadequate responsiveness, particularly on sensitive issues such as billing or stability incidents. This variability can weigh heavily on production, especially in the event of a critical incident.
“Effective support. – Review summary
“Customer support could be more responsive.” – Capterra
“Customer support takes a long time to respond to requests.” – Trustpilot
Operational translation. When it comes to onboarding, everything can go smoothly. But if an outage affects a 20-strong team, a few hours of waiting can lead to lost calls and lost revenue. In comparison, Kavkom focuses on human, French-speaking support, by phone, email and ticket, with configuration assistance. For organizations that want a direct point of contact, this is a valuable safety net.
The reviews surveyed do not mention any CRM names or specific apps integrated with Talkdesk, nor any limits per plan. The general impression is of a broad, customizable platform, but without any concrete details given by users on the API, click-to-call or contact sheet pop-up.
“Comprehensive and customizable platform.” – Trustpilot
If your process relies on a specific CRM with automatic call logging, form opening and linked recording, sandbox testing and boundary case validation is recommended. On the Kavkom side, native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk are available, with a REST API for bespoke requirements. This helps to avoid double data entry and make sales data reliable right from the first call.
Talkdesk is suitable if you’re looking for a unified omnichannel foundation for structured CX teams, with AI and real-time supervision, HD voice and major integrations (Salesforce, Teams, Zendesk). It’s relevant for stable, multi-country, security-sensitive operations (TLS/SRTP, ISO 22301, SLA 99.99%).
On the other hand, feedbacks point to disconnections, hard-to-retrieve records, sometimes slow support, quoted prices and confusing billing. To be avoided if you have a variable workforce, a need for immediate budget visibility, or a strong dependence on easily retrievable records and responsive support.
Kavkom ticks these boxes: published prices from €10, with no commitment and prorated, resilient cloud infra, French-speaking human support, centralized registrations, CRM integrations (Zoho, Salesforce, HubSpot, Pipedrive, Zendesk) and performance tools (dashboards, live listening, predictive dialer).
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
