You’re looking for a reliable Ooma review to decide whether this VoIP telephony is right for your team. Here, we get straight to the point: strengths, limitations reported by customers, and when it’s relevant… or not.
We analyze plans/prices, IVR, application and portability, call quality, support and billing, then put these returns into perspective with an alternative like Kavkom, in a neutral way.
Ooma is a VoIP cloud telephony solution designed primarily for small businesses and home services. Installation is simple, call quality is described as HD voice with low latency, and the mobile/desktop app covers mobility. At the heart of the product: virtual switchboard (IVR), transfers, conferencing, voicemail with transcription, forwarding to multiple devices and unwanted call blocking. Coverage and numbers mainly focused on the USA, with unlimited USA/Canada calls.
Reliability and security: 99.999% availability, North American data centers, TLS/SRTP encryption, HIPAA and PCI DSS compliance. Porting in 3 to 4 weeks. Support available 24/7, in English, via chat, e-mail and telephone. Please note: few native contact center, AI or advanced reporting tools.
Customer feedback analyzed: users praise the ease of use and call quality. Weak points include recurring bugs, slow support and confusing billing.
Ooma plans (prices not given) :
Quick comparison: Ooma targets the North American market. Kavkom covers international numbers, offers a predictive dialer and French-speaking support. Ooma does not publish its prices. With Kavkom: VoIP from €10/user/month, unlimited FR/US/CA from €30/month, no commitment.
If you’re looking for more flexibility or human support, consider solutions like Kavkom.
In use, we liked Ooma for its rapid installation, HD voice call quality, simple virtual switchboard and mobile/desktop app. Multi-device forwarding and the 99.999% advertised are reassuring. Unlimited USA/Canada calls are practical.
But we’ve seen some limitations: recurring bugs, sometimes slow support, confusing billing. Few contact center or reporting tools, mostly US coverage, 3-4 week porting. Some teams, like Kavkom, are looking for greater flexibility.
Here, in brief, are the strengths and weaknesses.
✅ Quick installation, simple interface (express pick-up for a small team)
✅ HD call quality, advertised 99.999% availability
✅ Clear virtual switchboard, simultaneous forwarding to multiple devices
✅ Reliable mobile and desktop apps for mobile working
✅ TLS/SRTP encryption, HIPAA and PCI DSS compliance
❌ Coverage mainly USA, unlimiteds limited to US/Canada (Kavkom offers unlimiteds FR/US/CA from €30)
❌ No native contact center tools, AI or advanced reporting (present with Kavkom)
❌ Prices not published and billing deemed unclear (Kavkom displays its rates from €10 HT, without commitment)
❌ Recurring bugs reported and support sometimes slow, only in English (Kavkom provides French-speaking support)
❌ Long porting 3 to 4 weeks, migration not assisted
❌ Data hosted in North America only, no RGPD DPA available
Kavkom lifts the limits seen with Ooma. You get unlimited calls to France/USA/Canada from as little as €30 and numbers in over 50 countries, with fast activation. Native contact center tools: predictive dialer, supervision, statisticsand native contact center tools: predictive dialer, supervision, statistics. Clear pricing from €10 excl. tax, with no commitment and prorated billing. Reactive French-speaking support. Chifrated infrastructure, RGPD compliant.
✅ Unlimited FR/US/CA and numbers in 50+ countries
✅ Predictive dialer, native supervision and reporting
✅ Published rates from €10 excl. tax, no commitment, prorated
✅ French-speaking human support and configuration help
✅ Secure RGPD-compliant cloud
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Imagine you manage a sales team or a multi-site customer service department. You need telephony that sounds good, holds its charge and doesn’t let you down in the middle of a rush. Ooma seems a serious option. Here, point by point, is what our customers say in their reviews, and what this means in concrete terms for your organization.
The general impression is mixed. SMEs praised the solution for its ease of deployment, clear interface and excellent call quality. At the same time, a not inconsiderable proportion of reviews mention recurring bugs, sometimes slow support and billing that is considered confusing.
“Ooma offers a reliable telephone solution with simple configuration and good call quality.”
“Call quality is excellent, and the interface is easy to get to grips with.”
“Several persistent bugs and unresponsive customer support hurt our business.”
In operational terms, this means For a fast-growing team, getting up to speed quickly can reduce the training load and speed up the onboarding of new staff. On the other hand, if your business doesn’t tolerate incidents, reported bugs and slow processing can lead to lost calls, missed follow-ups and lower customer satisfaction. On the management side, as the interface is considered simple, your employees are likely to spend less time in the menus and more on the phone, which is a real plus when the day is tight.
The reviews analyzed do not detail price levels or discounts, if any. Above all, they point to a recurring irritant: invoicing that is deemed unclear, and delays in responding to billing queries.
“Invoicing difficult to understand with delays in customer service responses.”
In practical terms, for an SME or call center, opaque invoicing can make it difficult to control the budget, especially if you regularly adjust the number of users. If you need to reduce licenses mid-month, a lack of clarity can create discrepancies between planned and actual. At this stage, notices do not mention cancellation fees or installation costs, nor the existence of annual plans or volume discounts.
Kavkom comparison, same parameters. Kavkom advertises no-commitment offers, time-based billing and clear tiers, which helps you anticipate budgeting when headcount goes up or down. If transparency and monthly adjustment are critical to you, this is a useful point of attention to set against the returns on Ooma.
Positive feedback focuses on audio quality, perceived reliability and ease of use. This is encouraging for day-to-day productivity, especially for teams who make a lot of calls. Negative feedback, on the other hand, speaks of persistent bugs, without specifying whether these problems affect signaling (call set-up), voice or the application itself.
“Ooma offers a reliable telephone solution with simple configuration.”
“Several persistent bugs have hindered our business.”
Concrete impact. An excellent audio experience simplifies life for agents and managers. Fewer repetitions, fewer “Hello, can you hear me”. Conversely, unresolved bugs can stop a call center in its tracks or disrupt a prospecting campaign. Reviews don’t mention call recording, transcription, advanced analytics, complex IVR, or dialer capabilities. So it’s impossible to conclude on these points from the customer feedback provided.
Kavkom comparison, same functional scope. Kavkom highlights HD voice, a predictive dialer for campaigns, and CRM integrations designed to limit double-entry. If your priorities include intensive outbound and active supervision, keep these criteria in your reading grid, while noting that the Ooma reviews neither validate nor invalidate these components.
The reviews studied do not mention encryption, MFA (two-step verification), SSO or compliance. They mainly mention perceived stability and, on the irritating side, bugs impacting quality of service. With no explicit mention of security incidents, we can neither confirm nor deny the level of protection based on customer feedback.
“Reliable with good call quality.”
Operational translation. If security is a decisive criterion for your sector, you’ll need to ask for technical details during the evaluation phase. Reviews don’t give any clues about security mechanisms. Kavkom comparison, same subject. Kavkom communicates on call encryption and RGPD compliance. Without extrapolating on Ooma beyond the reviews, this gap in public information may guide your questions in the due diligence phase.
No reviews mention dashboards, real-time metrics, data exports or an API. So we don’t know how managers perceive daily management at Ooma from this corpus.
“Support is generally OK but can be slow.”
Consequence. If you live by hourly KPIs, you’ll need to validate what you can track and export. Kavkom comparison, same scope. Kavkom highlights dashboards, live listening and exports, useful for coaching teams and managing queues. The Ooma reviews don’t provide any information, so check them out in the test phase.
The reviews don’t mention countries covered, geographic or toll-free numbers, or porting. It’s impossible to draw any conclusions about Ooma’s international coverage or portability from the testimonials.
“Easy-to-use interface.
For multi-country deployment, this silence means you’ll need to ask for availability lists and porting times, especially if you need to open up new markets quickly. Kavkom comparison, same parameter. Kavkom offers numbers in many countries and manages porting, which can serve as a benchmark for formulating your requirements when evaluating Ooma.
Feedback has been mixed. Some speak of “correct” support, others of slow responses and perfectible resolution. In several opinions, slowness has a direct impact on business when bugs block teams.
“Support is generally OK but can be slow in resolving some issues.”
“Several persistent bugs and unresponsive customer support hurt our business.”
“Invoicing difficult to understand with delays in customer service responses.”
For a sales or support team, extended processing times can mean lost call slots, compromised customer SLAs and internal escalations. If you’re going to be relying heavily on support for your first few months, make sure you have an internal escalation protocol and a technical contact on the publisher’s side. Kavkom comparison, same terrain. Kavkom focuses on responsive French-speaking support by phone, email and ticket. This can serve as a standard of comparison for your expectations regarding lead times and contact channels.
The reviews don’t mention any specific integrations, nor the functional depth that Ooma may offer with CRMs or help desks. Nor is there any mention of API access.
“Call quality is excellent.”
In a context where call data must be automatically fed back into the CRM, this lack of information in the notices calls for a demonstration check. Kavkom comparison, same subject. Kavkom documents native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk, plus an API. This gives you a framework for evaluating the depth of connection you expect from Ooma, without prejudging what they actually offer since the reviews don’t mention it.
Users value simplicity, perceived reliability and audio quality. For a manager, it means time saved on onboarding and smoother conversations. Irritants include recurring bugs, slow support and confusing billing. This can lead to business interruptions and budget variances. The reviews do not provide visibility on integrations, KPI management, detailed security or number coverage, so these points remain to be validated in evaluation.
Ooma is the right choice if you’re a small organization with a focus on the USA/Canada, and you’re looking for a telephony solution that’s easy to deploy: virtual switchboard, multi-device forwarding, mobile/desktop application, HD voice and 99.999% availability. For basic use and stable teams, it makes sense.
On the other hand, avoid Ooma if you need contact center tools, reporting, advanced integrations, international coverage or very clear billing. Reviews point to recurring bugs, sometimes slow support, unpublished prices, lengthy porting (3-4 weeks) and data hosted in North America.
In these cases, Kavkom ticks the boxes: numbers in 50+ countries, unlimited FR/US/CA from €30, predictive dialer, native supervision and reporting, clear rates from €10 with no commitment (prorata), French-speaking support and RGPD-compliant cloud.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
