You’re looking for a reliable Dialpad review to help you choose your business phone. Here, we cut to the chase: advertised strengths (AI, interface, rapid deployment), limitations noted through use, and when Dialpad is suitable… or not.
We’ll scrutinize plans, call quality, integrations and support based on customer reviews, then compare with other solutions on the market, including Kavkom, to help you make the right decision.
Dialpad is a cloud-based unified communications platform that combines voice, SMS, video and chat. Its strong point: integrated AI for real-time transcription and summarization, sentiment analysis and live help during the call. The solution is aimed at SMEs, sales and support teams, but can be scaled up with contact center modules.
The scope includes classic VoIP telephony (IVR, transfer, conference, voicemail with transcription), call center functions (intelligent routing, queuing, supervision, recording), omnichannel mode, and useful CRM integrations such as Salesforce, HubSpot via Zapier, Zendesk or Microsoft Teams. Security: TLS/SRTP encryption, RGPD, and multi-region hosting. Wide coverage with numbers in 70+ countries and unlimited calls to many destinations.
Mixed customer feedback: intuitive interface, quick installation and appreciated integrations; some however report bugs, outages, slow support and confusing billing.
Rates
On the market: Dialpad ticks the UCaaS box with AI and an international footprint. Kavkom covers cloud telephony with native predictive dialer, direct CRM integrations and French-speaking human support, useful for teams looking for sales efficiency.
For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Dialpad impresses with its intuitive interface, rapid deployment and real-time AI for transcriptions. Useful CRM integrations, HD voice over a stable network, wide international coverage.
But we’ve seen bugs and outages, uneven support and confusing billing. Unclear public prices, when Kavkom gives clear, no-obligation rates.
Let’s take a look at the strengths and weaknesses of fast decision-making.
✅ Intuitive interface and fast learning curve
✅ Native AI for real-time transcription and summarization
✅ Useful integrations (Teams, Slack, Zendesk, via Zapier)
✅ Wide international coverage with numbers in 70+ countries
✅ HD voice and stable network noise reduction
❌ Bugs, disconnections and outages reported by users
❌ Support perceived as slow or difficult to reach at times
❌ Public rates not displayed, price deemed high; Kavkom displays from €10 excl. VAT with no commitment
❌ Billing sometimes confusing according to reviews
❌ No status page or SLA published, limited visibility on uptime; Kavkom communicates local support
❌ Few compliance elements published (certifications not listed, DPA unavailable)
❌ Limited onboarding : no assisted migration or training included, when Kavkom offers French-speaking human support.
Kavkom corrects the limitations seen with Dialpad. You benefit from commitment-free cloud telephony, clear rates from €10 excl. tax with pro rata billing, French-speaking human support and a resilient infrastructure for stable calls. In terms of trust, encrypted calls and RGPD compliance. Guided start-up with configuration assistance and short training sessions.
✅ Enhanced stability, resilient cloud infrastructure
✅ Responsive French-speaking human support
✅ Clear pricing from €10 excl. tax, no commitment
✅ Simple, pro-rata billing
✅ RGPD respected, calls encrypted
No credit card
No obligation
Custom demo
Imagine you manage a sales team or a contact center, with agents working from home and from the office. You’re looking for a simple tool to call, track in the CRM and keep the service flowing. Dialpad sounds serious. Before going any further, here’s a structured analysis of the reviews published on Google, Trustpilot and Capterra. We sift through each point to project the concrete impact on your operations.
Feedback is mixed. Positive feedback points to an intuitive interface, rapid installation and useful CRM integrations. Several reviews note stable calls and satisfactory call quality. On the irritating side, there were bugs and disconnections, instabilities, support that was sometimes slow or hard to reach, and billing that was considered confusing.
“Dialpad is easy to use with an intuitive interface and very responsive customer support.” – Capterra
“Calls are stable and the solution offers numerous CRM integrations.” – Trustpilot
“Recurring technical bugs… slow support.” – Trustpilot
Operationally, the picture is clear. For rapid onboarding, ergonomics and start-up are a real plus. Your teams quickly get to grips with the tool, reducing initial training time. On the other hand, for a team with a high volume of calls or multiple sites, disconnections can disrupt entire days, creating unnecessary reminders and impacting contact rates. On the management side, uneven support can lengthen incident resolution times. On the management side, opinions speak of perceived efficiency, but are stingy on dashboards and exports.
If you’re benchmarking an alternative such as Kavkom, keep the same yardstick on the ground: ease of use, day-to-day stability, support in the event of an incident, and depth of CRM integration with your processes.
The reviews mention a price perceived as high by some users. No precise figures appear in the sample analyzed, neither on tiers, nor on any volume discounts or hidden fees. Nor is there any concrete information on how easy it is to add or remove licenses along the way.
“Comprehensive features but price is considered a drag by some users.” – Trustpilot
In practice, if your workforce varies by season or campaign, lack of visibility on flexibility can pose a budget risk. Anticipating periods of high and low user numbers is key to avoiding unused licenses. At this stage, reviews are not coming back with stories of cancellation fees, but speak of “confusing” billing in some cases.
“Billing is often confusing and customer support difficult to reach.” – Trustpilot
For a CFO or Head of Sales, this means monthly monitoring of invoices and license allocations, especially if your organization moves fast. When comparing with another solution like Kavkom, check the same points: commissioning conditions, invoicing, yearly discounts, and ease of frictionless job reduction.
The reviews highlight the solid fundamentals: a clear interface, quick start-up, simple call management and numerous CRM integrations. Many speak of a “complete” and “reliable” tool when everything’s working, with call quality judged to be good.
“Installation was quick and the interface clear.” – Capterra
“Reliable and complete tool, good call quality. ” – Trustpilot
For a manager, this means that teams get up and running quickly, and that daily workflows run smoothly, especially if you’re already working in a connected CRM. Less double entry, less back and forth. On the downside, many users report bugs, disconnections and instabilities. This takes its toll on agent productivity, team morale and customer satisfaction, especially when calls have to flow smoothly during busy periods.
“Some bugs and disconnections during calls.” – Google
To put it plainly: if your model relies on a high call rate, prepare a mitigation plan in case of network disruption or application incident. When drawing a parallel with Kavkom, ask the same practical questions: peak call stability, recording, listening, and solidity of CRM integrations in real-life scenarios.
The reviews make no mention of authentication, encryption or specific compliance. They mainly point to network dependency, through the instabilities and outages reported. In other words, the perception is more one of availability than technical security.
“Frequent outages and instabilities.” – Google
Tip from feedback: provide Internet redundancy for sensitive sites, and clear instructions for switching to a backup connection. To make a fair comparison with another solution, ask for a precise sheet on fault tolerance, routing and support SLAs, as it is precisely on these points that feedback expresses operational discomfort.
The feedback analyzed does not detail dashboards, real-time supervision, CSV exports or a possible API. Productivity is mentioned, but without any concrete reporting elements. For a Head of Support or Sales Ops, this grey area means that the depth of control needs to be validated in a demonstration: queues, waiting time, off-hook rate, monitoring by agent, recordingswaiting queues, waiting time, off-hook rate, monitoring by agent, recordings.
“The solution optimizes productivity.” – Trustpilot
In a comparison with a solution like Kavkom, test the same use cases: live listening, real-time statistics, team dashboards and simple extraction for your weekly reviews.
None of the reviews in the sample mentioned country coverage, number types or porting. No praise, no criticism. For a multi-country deployment, this requires you to check cities, prefixes, local requirements and porting times beforehand.
“Simple and efficient call management.” – Capterra
In concrete terms, if you’re opening a market in a new region, list the target countries and priority cities, then ask for written confirmation of availability and delivery times. To maintain a seamless comparison with another option such as Kavkom, inspect the same coverage and porting points on the supplier’s side.
Feedback has been mixed. Some talk of responsive, efficient support that facilitates adoption. Others mention slow or hard-to-reach support, especially when technical problems arise. We also read about confused billing in a few cases.
“Very responsive customer support.” – Capterra
“Slow support… disruptive to our business.” – Trustpilot
“Confusing billing and unavailable support.” – Trustpilot
Business impact if incident: risk of partial stoppage of call flows, creation of backlog, drop in contact rate. For a team that relies on outbound business or manages customer SLAs, this is a key point. If you’re comparing several solutions, ask them all about response times, technical escalation and billing follow-up, to avoid disputes in times of stress.
Reviews of CRM integrations are repeatedly positive. Users highlight the variety of connections and the impact on productivity, without however detailing the precise depth per CRM or any limits per plan.
“Numerous CRM integrations, improved productivity.” – Trustpilot
In practice, this means less friction for your sales and customer service teams. Calls log better, notes follow, workflows become smoother. If you need to orchestrate advanced scenarios, validate point by point: automatic contact creation, pop-up form on call, linked recording and real-time activity feedback. For a rigorous comparison with another editor like Kavkom, apply the same checklist to your current CRM, on your real use cases.
Dialpad is ideal if you want fast, simple UCaaS with integrated AI (transcription/summarization), an intuitive interface, and useful CRM integrations. Relevant for SMEs, stable sales/support teams, and international needs (numbers in 70+ countries, HD voice).
But some reviews point to bugs/cuts, uneven support and confusing billing, with rates not displayed and little SLA/compliance visibility. To be avoided if you manage a high volume of calls, a variable workforce or if you require supported onboarding (migration/training) and clear billing tracking.
In contrast, Kavkom offers clear pricing from €10 excl. tax, with no commitment and prorated billing, French-speaking human support, a resilient infrastructure, compliance with RGPD, as well as a native predictive dialer and direct CRM integrations for performance-oriented teams.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
