Looking for a reliable CallHippo review for your business telephony? Here, we get straight to the point: strengths, limitations, and what users say.
We sift through features, call quality, integrations, support and rates. Then we specify when CallHippo is suitable… or not, with a benchmark against other options on the market, including Kavkom.
CallHippo is a cloud telephony platform that lets you manage inbound and outbound calls from a web, desktop or mobile application. It is designed for the sales and support teams of SMEs and larger companies, particularly those with distributed or remote operations.
Scope includes VoIP fundamentals (IVR, transfer, conferencing, voicemail with transcription), supervision, recording, outbound call campaigns and exportable reports. Native integrations cover Salesforce, HubSpot, Zoho, Pipedrive, Slack, Zapier. Advertised security: TLS/SRTP, encryption at rest, RGPD. Coverage: local numbers in 50+ countries and advertised unlimited calls to 40+ countries.
Suitable for: teams who want to get to the essentials quickly, with a simple interface and ready-to-use CRM integrations. User feedback is mixed: the interface is appreciated and support is deemed responsive, but feedback on bugs and stability varies from period to period.
Rates
Positioning: CallHippo focuses on simplicity, CRM integration and global call management for distributed teams. For Kavkom, the focus is on sales performance, with an advanced predictive dialer, advanced supervision tools and comparable international number coverage. Support: CallHippo offers chat, email and telephone support during standard business hours; Kavkom focuses on French-speaking human support.
For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, CallHippo gets straight to the point: simple interface, useful CRM integrations, rapid activation of numbers in 50+ countries, call center functions and web, desktop and mobile apps. Routing and reporting are just right for SME teams.
However, bugs and uneven stability have been reported, call quality can vary, and support is sometimes slow. Unclear pricing (Basic/Premium not published), while Kavkom starts at €10 ex VAT. No public SLA.
Let’s take a look at our strengths and weaknesses.
✅ Simple interface, quick to learn
✅ Ready-to-use CRM integrations (Salesforce, HubSpot, Zoho, Pipedrive)
✅ Local numbers in 50+ countries, quick activation
✅ Useful call center functions (routing, recording, supervision)
✅ Web, desktop and mobile apps tailored to remote teams
❌ Variable call quality and stability according to reviews
❌ Recurring bugs that hamper daily use
❌ Basic/Premium rates not published, when Kavkom displays from €10 excl. VAT
❌ No public status page or SLA communicated, limited visibility on service availability
❌ Security poorly documented on the proof side (no certifications, DPA unavailable, no MFA/SSO)
❌ Support deemed uneven by users, standard hours; Kavkom offers French-speaking human support
❌ Omnichannel absent and assisted migration not included; porting without timeline indicators
Kavkom lifts the limits seen at CallHippo. You get 100% cloud telephony with no commitment, clear pricing from €10 excl. tax, and responsive human francophone support. On the reliability side, the infrastructure is high-availability with encrypted calls and RGPD compliance. Solid CRM integrations, and numbers that can be activated in 50+ countries.
✅ High cloud availability, enhanced call stability
✅ Stable native CRM integrations, less friction
✅ Clear pricing from €10 excl. tax, no commitment, pro rata
✅ TLS/SRTP and RGPD encryption, readable security framework
✅ French-speaking human support, configuration help
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Imagine you run a multi-site sales team or customer service department. You need cloud telephony that’s reliable, easy for agents to use, and stable for peaks in activity. CallHippo seems to tick a lot of boxes, but you want to know what it’s like on a day-to-day basis for their customers. We’ve sifted through recent reviews published on Google, Trustpilot and Capterra. Here’s what users are saying, unfiltered, and what it means in concrete terms for your operations.
The overall impression is mixed. Out of 30 reviews analyzed, 12 were positive, 5 mixed and 13 negative. The points appreciated often come back to a customer service deemed responsive when available, a simple and practical interface, and functionalities perceived as adapted to basic needs. Critics, on the other hand, cite frequent bugs, variable call quality with interruptions, instability, and support that can be slow or hard to reach at times.
“CallHippo’s customer service is very responsive and professional, giving quick answers to any problems encountered.” – Trustpilot
“Call quality is poor, with frequent disconnects, and support is difficult to reach.” – Trustpilot
“CallHippo offers good functionality, but bugs are fairly common and impact the user experience.” – Google
Operationally, this means that your agents can get started quickly thanks to a clear interface, but you’ll need to anticipate technical contingencies. On a sales team, recurring outages mean lost call-backs and fluctuating productivity. In customer support, this can lengthen resolution times and increase irritation on the end-customer side. In a multi-site environment, instability can complicate coordination and service quality objectives.
The notices analyzed do not detail pricing, commitment conditions or additional costs. No usable feedback on monthly or annual plans, volume discounts, ease of increasing or reducing the number of users, or any set-up or termination fees.
In concrete terms, if budget flexibility is key for you, we’re missing some decision-making elements here. It’s impossible to confirm, from these opinions, whether the platform is well suited to phases of growth and then team contraction, or whether advanced options are charged extra. Pending verifiable information from users, it would be wise to clarify all costs and license modification rules in advance.
What customers emphasize most positively is the ergonomics and functionalities deemed useful for everyday use. The interface is described as easy to use and practical for basic tasks. On the downside, reviews mention recurring technical bugs that degrade the experience, inconsistent audio quality, outages and service instability.
“The interface is very easy to use and responds well to the daily needs of our team.” – Trustpilot
“We often have stability issues, and customer support is slow to respond and resolve problems.” – Capterra
For a manager, the impact is direct. A clear interface reduces training time for new recruits and speeds up onboarding. On the other hand, bugs and outages disrupt sales scripts, lose the agent’s attention and break the rhythm of campaigns. In call centers, instability can distort the day’s operational KPIs and complicate real-time supervision.
No specific security mechanisms, such as strong authentication, encryption or SSO, are mentioned in the reviews. The feedback that comes closest to a security issue concerns the perceived reliability of the service, via interruptions and variable call quality. Even if this is not security in the strict sense, it does affect business continuity and the associated operational risk.
“Call quality is poor, with frequent disconnects.” – Trustpilot
In practice, frequent outages call for workarounds and clear internal escalation. This could be an on-call organization, a customer call-back protocol, or an internal incident tracking tool to measure the real impact on your SLA. Given the feedback, network redundancy and regular quality testing can prevent surprises during your call peaks.
The available reviews don’t mention dashboards, CSV exports, APIs or real-time analytics. Nor is there any indication of live listening, call scoring or agent-by-agent tracking.
“CallHippo offers good functionality, but bugs are fairly common and impact the user experience.” – Google
For a team manager, the absence of feedback on piloting means that you need to check the depth of the metrics before any mass deployment. If your day-to-day decisions are based on KPIs such as average processing time, waiting time, or pick-up rate, it’s best to ask for a targeted demonstration and, if possible, feedback from users who operate these modules.
The testimonials analyzed do not detail coverage in geographic or non-geographic numbers, selection by city or region, or ease of porting. No feedback on coverage gaps or porting times.
“The interface is very easy to use and responds well to the daily needs of our team.” – Trustpilot
If your business requires specific local numbers for commercial presence by country or city, this point needs to be documented via customer evidence or real-life testing. The absence of advice on porting suggests planning a cautious transition window at the time of migration, especially if your call volume is high.
Reviews describe an uneven support experience. On the positive side, some customers speak of “very responsive and professional” customer service, with rapid responses. On the negative side, others mention support that is difficult to reach or slow to resolve incidents, particularly when the platform is unstable.
“CallHippo’s customer service is very responsive and professional, giving quick answers to any problems encountered.” – Trustpilot
“Call quality is poor, with frequent disconnects, and support is difficult to reach.” – Trustpilot
“We often have stability issues, and customer support is slow to respond and resolve problems.” – Capterra
In practical terms, for your operations, this means that in the onboarding or routine phase, everything may go well, but in the event of a critical incident, the recovery time may vary. If your business does not tolerate downtime, internal SLAs and a team escalation plan are advisable. It may also be useful to identify a technical contact and test support responsiveness with an incident scenario prior to large-scale deployment.
Reviews do not mention specific integrations with CRM or third-party tools, nor the functional depth of any connectors. Reviews remain generic, speaking of “good features” without detailing automatic call logging, contact sheet pop-ups, or record synchronization.
“CallHippo offers good functionality, but bugs are fairly common and impact the user experience.” – Google
For a team working with a CRM on a daily basis, the absence of feedback on this point means testing actual data synchronization prior to commitment. For example, check that incoming calls actually open the form, that notes and registrations flow smoothly upwards, and that users don’t double-enter data. The bugs mentioned in the reviews suggest that you include this topic in your test protocol.
In summary, CallHippo reviews highlight the ease with which it can be used, and the fact that support can be highly responsive. However, they also point to significant technical uncertainties and inconsistent support responsiveness in certain situations. For a sales or support team, these elements need to be tested in real-life conditions, on your network and your tools, before being generalized on a large scale.
CallHippo is ideal if you’re looking for a quick start-up for sales or support teams, with a simple interface, ready-to-use CRM integrations and numbers in 50+ countries. For standard telephone needs and stable teams, the offer covers the essentials (routing, recording, supervision).
It’s less suitable if you require SLA-based reliability, consistent call quality or documented security: reviews cite variable bugs and stability, uneven support and unpublished pricing. The absence of omnichannel and assisted migration can hold back sensitive deployments or those driven by real-time KPIs.
In these cases, Kavkom stands out for clear pricing from €10 excl. tax, high availability, encrypted calls (TLS/SRTP) and RGPD, solid CRM integrations, numbers in 50+ countries, and French-speaking human support. Useful for growing teams and operations with high stability requirements.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
