Our articles about Telephony

Business telephony has come a long way in recent years. On-site switchboards and traditional telephone lines are gradually giving way to more flexible solutions. Today,

IP telephony has established itself as the new standard for business communications. By replacing traditional telephony infrastructures with cloud platforms, companies can manage their calls

In many companies, telephony has been built up over time, without any real strategy. A sales rep uses his personal mobile. Support answers from an

Here’s what a well-designed IVR can do.The IVR is an everyday tool that transforms the way a company handles calls, organizes its teams and smoothes

An on-call number is more than just forwarding a call to a cell phone.When a customer makes an emergency call at 10pm, he shouldn’t get

This system has a name: the interactive voice server, or IVR. This step-by-step guide will help you to structure an effective call flow, configure your