Our articles about Telephony

2023 marks the official end of life for our old system: PSTN. The lines will be technically retired. That’s why companies have been slowly but

Heralded as dying with the rise of new technologies and the development of artificial intelligence, business telephony has taken many by surprise. This field has

VoIP telephony may sound like a barbaric acronym. But it’s simply the ability to transmit voice over the Internet. With the rise of broadband, IP

The benefits of telecoms contact and lead management software are well established. They are not there to replace your workforce, but to seriously improve their

Telemarketing is a constantly evolving field. For companies, this means major challenges to overcome on a daily basis, with the sole aim of remaining competitive

Giving priority to customer relations is the best strategy a company can adopt. But this is an area where improvisation rarely yields good results. What