How do I migrate to Centrex IP telephony?

Comment migrer vers une téléphonie Centrex IP
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Since the advent of ADSL, your company, like thousands of others, can take the plunge into Centrex IP telephony. Scalable, it adapts to the growth of your business, unlike traditional telephony, which imposes limits. With lower costs, VoIP telephony can help you save up to 40%, while offering excellent listening quality and improved ergonomics.

Choose your Kavkom package and our technicians will connect all your tools to a single network: telephones, PCs, faxes, video-conferencing, etc. In less than a month, we have completed the deployment of this solution. It’s simple, and yet… you hesitate. Will it really benefit you? Will migration to the IP solution go off without a hitch? Our answer: yes. Here’s how it works.


Evaluate your network capacity

To help you make the transition from PABX to PABX IP Our experienced technicians will audit your circuit. They check whether you need to upgrade or reconfigure your network.

For example, if you’re using older-generation PBXs, there’s no need to think about retrofitting. Not only does this system dig into your budget, but as of November 2018, it no longer receives additional analog phone lines. Conversely, if your switches support PoE technology and can power your fixed or mobile IP telephony, our specialists may advise you to keep them.

Depending on the situation, you may also need to set up virtual local area networks (VLANs). They will be used to transport voice and data traffic separately over the local network. Last but not least, to ensure that your calls are crystal-clear, our professionals will integrate state-of-the-art features into your WAN connections.


Carry out tests on Centrex IP telephony

Accustomed to the old-fashioned switchboard, your staff may feel out of place when faced with VoIP telephony. That’s why we’re here to help you every step of the way. Before the final implementation of the system, your company goes through a transition period. No deadline set. The transition takes place at your own pace: a few days, two weeks, a month, etc.

This step helps your workforce to get to grips with maneuvering methods and carry out tests to assess the quality of local, long-distance or international calls. Your team also tests other services: instant messaging, mobility, conferencing, etc.

Assessing the safety of the new technique

A company’s data is its lifeblood, its lifeblood. However, any information circulating via an IP protocol can be intercepted. But don’t worry: choosing our products means putting your safety first.

Our specialists have a catalog of techniques to meet your specific needs and secure your Centrex IP telephony network. Flow control, configuration of access rights, creation of passwords, frequent software updates… we set the bar high when it comes to security. No parameter is left to chance when it comes to automating your customer management .


Train your team in circuit management

Once the new system has been tested and tried out, your team will begin to get used to IP telephony. Because it’s so simple, it’s quick and intuitive to use. You don’t need a communications degree to adapt quickly. What’s more, we’re here for you.

We guide you through the use of communication techniques that will put your company at the heart of new technologies, help you stay ahead of the competition, and boost the productivity of your agents. your agents’ productivity .

Measuring project return on investment

Thanks to its low operating costs and high quality, Centrex IP telephony helps you reduce your communications budget. And with Kavkom, you pay no additional costs, just your monthly subscription. Nevertheless, we advise you to calculate your ROI taking into account existing systems, upgrades and maintenance. In all cases, we offer you the right solutions for your business.

In conclusion

Migrating to IP telephony doesn’t happen ex abrupto. It takes place over a period of time, and can be described in different phases: auditing your system, carrying out tests and trials, training your staff, etc. We offer you our expertise.

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