Webphone vs Softphone: which technology to choose?
In the corporate world, telephony enables you to develop close relationships both internally and with your customers and partners. With the advent of VoIP technology, innovative and practical solutions such as Webphone and Softphone have emerged. Want to know which one is right for you? Find the answer in this article from Kavkom, your telecom […]
The benefits of unified communication for businesses
The advent and increasingly innovative improvement of business communication technologies are eclipsing deficient and expensive analog processes. We are now talking about VoIP telephony , electronic messaging, videoconferencing and more recently unified communication. The latter, which was already very successful in America and Asia, has recently conquered Europe. So what is this technology? What are […]
Coupling business telephony with Salesforce: for what advantages?
Using VoIP telephony to manage business communications is the norm in business operations today. However, few of them benefit from an option of integrating this technology into their CRM software. With Kavkom’s solutions, you can easily couple your business telephony (CTI) to the Salesforce tool. Discover the advantages of this precious offer dedicated to the […]
Choosing a hybrid CRM: what are the advantages for a company?
When they decide to resort to the use of software packages or telephone call management software, companies are faced with the difficulty of choosing the best option. In this regard, pabx centrex providers generally offer two types of solutions: cloud or so-called on-premise solutions. If the operation of the first is materialized by the delocalized […]
Why should your CRM be linked to your call center software?
In view of the competitive environment in which it operates, any company must ensure the quality of its relations with its customers. Recognizing the importance of customers means offering them multiple channels of communication and interaction with the company, hence the importance of combining CRM (Customer Relationship Management) with call center software. Such an association […]
Features of IP Centrex at Kavkom
IP Centrex technology refers to the process by which a customer’s telephone system is hosted by an operator via an IP. In other words, the company proceeds to the decentralized management of its telephone line. Component of the means of communication based on VoIP, the particularity of telephony in the Cloud lies in the importance […]
