Webphone vs Softphone: which technology to choose?

Webphone vs Softphone - quelle technologie

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In business, telephony allows you to develop a close relationship both internally and with your customers and partners. VoIP technology helping, innovative and practical means have emerged such as the Webphone and the Softphone. Want to know which one suits your needs? Find the answer in this article thanks to Kavkom your enterprise telecom solution provider.

Discovering the two IP telephony solutions

The Webphone is a generic expression which in fact integrates three technologies for making calls via the Internet using a virtual number .

This is a mobile application exclusively dedicated to your business and accessible on a smartphone, sometimes another to install on your company’s web page. In both cases, it is displayed precisely on your dashboard in order to open dialer to make or receive your calls via the Internet.

Furthermore, it means an extension that you can add to your default browser. So, whether it’s Chrome, Firefox… you download a Webphone client that makes your communications easier via your computer or tablet.

As for the Softphone, it is a software that transforms your workstation into a virtual switchboard . Installed on your computer, it allows you to make calls from the latter to another or from a telephone to a PC and much more.

At first glance, we can assume that these two technologies have similarities. However, they differ in several points.

Webphone or Softphone: the respective characteristics for a rational choice

These two innovations have in common to dematerialize your telephony system while reducing communication costs. However, they do not share certain aspects.

The Webphone

This solution comes in three forms, most of which don’t weigh down your phone. In fact, all calls are made through the Cloud . Which means that the application itself is outsourced. To access it, just open your browser and dial the number and place your call with ease, provided you have a good internet connection.

It suits you well if you are a mobile person or if you work from home.

However, its accessibility is conditioned by subscription to a tariff plan with a telecom operator. This also requires prior configuration. It is therefore a question of a certain technical knowledge.

In addition, depending on the terminal on which you will need to integrate this solution, the application to use differs.

The Softphone

Thanks to it, you have access to a unique software or application that operates a synchronization between your pre-existing fixed and mobile IP telephony solutions.

An integral part of your unified communication , it allows you to carry out highly collaborative work. Business exchanges are then fluid between nomadic and sedentary staff with many interesting options such as:

  • predictive dialing;
  • forwarding missed notifications from your fixed terminals to mobile ones;
  • media shares;
  • sending SMS and email;
  • etc

All this is accessible through a single interface provided. A single operator can provide all these solutions. This assumes that you exercise full rights over the Softphone system with, on request, the permanent assistance of a technician made available to you.

At present, the known limit to this remains unavailability when your PC is turned off. Which is also supplemented by synchronization with your connected smartphone at any time.

Thus, given the respective aspects of the Webphone and the Softphone, the choice is simplified. If you opt for the latter, know that we have the necessary expertise to support you in integrating it into your business.

Kavkom, your guide for optimal use of the Softphone in business

Do you want to communicate effectively and in real time wherever you are? We deliver the solution of your choice.

Whether it’s the Webphone, we offer the application accessible in the Cloud.

Also in the second case, there are apps that you can already upload. These are X-lite, 3cx or AnyDesk.

If you lack the necessary expertise to install and configure it properly, we deploy our specialists at your side. They configure your new Softphone tool to network all your terminals. So, at work or on the go, no detail of your activities escapes you.

By Webphone or Softphone, benefit from our assistance whenever the need arises. A Kavkom professional will respond to your request in complete discretion and security.

So trust us to migrate to the future of business telephony .