Do you want to invest in the best technologies and thus bring a real revolution to your business ?
Why migrate to an IP solution?
IP telephony is a digital technology developed with the advent of the Internet. It is a telephony system that uses the Internet Protocol (IP for Internet Protocol) to transform the voice signal into a digital signal. The digitized voice is then routed as a packet, like all other web data. In other words, this type of telephony lets you make calls using your broadband connection, rather than analog technology like traditional telephony.
Many companies today are opting for IP telephony. This craze is due to the fact that this solution offers huge savings on telecoms bills. These savings also apply to installation costs, since telephony no longer requires the purchase of new cables. What’s more, because it’s hosted in Cloud mode, IP telephony for customer service involves no installation or maintenance costs.
This telephony solution is also beneficial in terms of business productivity. It develops, in fact, the capacity of the latter to receive calls simultaneously if the analog line can only support one call at a time. Depending on the type of connection allocated to your telephony, you can receive up to thousands of calls at the same time. Customer service is of high quality as calls from customers are handled quickly and efficiently. Thus, if this solution is particularly interesting for VSEs and SMEs, it is above all a solution for the future for call centers and other telephone customer service professionals .
A complete IP telephony solution on Kavkom
Extremely comprehensive Kavkom IP telephony solution IP telephony solution is much more than a fixed telephony network. Indeed, it provides access to many scalable IP features. The solution includes in particular:
- A professional switchboard;
- An interactive voice server menu;
- A virtual number offered;
- Recording of voice conversations;
- And many other interesting functions like click-to-call, music on hold, multi-site management, etc.
Thanks to our IP telephony, you also have access to this whole range of communications services from any location and on any device. All this without the cost or complexity of a traditional telephone system.
In the great concern to meet your needs and even exceed your expectations, our IP telephony is activated and operational in less than a minute after your order. Our team of experts is also available to provide you with tailor-made technical assistance if needed.
Security remains the main concern of IP telephony users. More aware than ever of the risks involved in using these IP solutions, we are constantly working to make them more secure. What’s more, we’re also making sure that all our services comply with the RGPD or General Data Protection Regulation. That’s why we’ve made improvements in the areas of information security, breach management, content management, data visibility, individual rights management and records management.
IP telephony company for customer service: who is Kavkom?
Kavkom is a telephony and call center solution operator launched in 2012. Our goal is to modernize business communications and enterprise collaboration with tools that are revolutionary in terms of usability, cost and the immediate benefits they deliver. In this way, we help businesses grow by providing them with a complete range of communication tools based on VoIP technology.
