Exploit your correspondents' expectations
Give free rein to your creativity and make waiting on hold a pleasant experience for your callers while you’re being productive.
Instant activation of call waiting
With a simple click or press of the hook switch button on your phone or mobile application, activate call waiting for your current phone call.
This action instantly deactivates your microphone, allowing you to play a personalized tone or music on hold for your caller, ensuring that they remain pleasantly patient.
This gives you the opportunity to consult necessary information or discuss sensitive subjects with colleagues, without your caller being able to hear. Once you’re ready, a simple gesture lets you reactivate the microphone and resume the call, ensuring a smooth transition and an uninterrupted communication experience.
Advanced customization of the waiting experience
Turn every incoming call into an opportunity to reinforce your brand image. With advanced call-waiting management, you can activate this feature, often activated by default on modern telephony systems, to deliver a distinctive sound experience.
Whether through a specific melody or a personalized voice message, every moment of waiting becomes a window for communicating your values and offers.
Integrate this practice into your communication management, allowing you to effectively manage any double calls or situations requiring a short break in the conversation.
Maximize the benefits of on-hold calls
With Kavkom, turn on-hold into a strategic tool for your business. Our advanced cloud telephony solutions let you personalize the on-hold experience to the next level.
Whether it’s a caller waiting for an answer or an agent needing a moment to check information without hanging up, our system ensures that every call put on hold contributes to overall satisfaction, thanks in particular to our cascade call routing which optimizes the distribution of communications.
Integrated with your favorite CRM applications, Kavkom simplifies the implementation of new functionalities, such as music-on-hold customization or inbound call management, to offer an unprecedented user experience.
Discover also our call routing functionality that will allow you to optimize inbound calls with efficiency!
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Offer quality telephone on-hold with Kavkom
At Kavkom, we know how important the customer experience is to your business. With our Personalized Music on Hold feature, you can offer your callers a pleasant, personalized hold that reflects the quality of your services. Don’t wait any longer, contact us today to find out more about our business communication solutions and deliver a memorable customer experience!
