VoIP telephony has come a long way. Gone are the days of uncertain connections and jerky voices. Today, more and more companies are opting for a switchboard anchored on a virtual number.
Still not sure? Wondering whether a VoIP switchboard is more than just a fad, or whether it’s really worth the investment? This step-by-step guide will enlighten you.
What is a VoIP switchboard?
A VoIP switchboard is a telephone call management system based on Voice over IP technology. Instead of passing through the traditional telephone network, calls are routed via the Internet, using digital protocols.
The result: no need for physical landlines or bulky telephone exchanges. Everything is managed from a software interface, accessible from a computer, smartphone or tablet.
The difference between a classic switchboard and an IP switchboard
| Criteria | Classic switchboard (PABX) | VoIP standard |
|---|---|---|
| Infrastructure | Physical telephone exchange on the premises | Hosted in the cloud, without heavy hardware |
| Installation | Costly, with dedicated cabling and hardware | Fast, in just a few clicks |
| Scalability | Adding complex and expensive lines | Unlimited, instantaneous addition of stations |
| Features | Limited or paying | Advanced functions included |
| Mobility | Non-existent or very limited | Access to calls from anywhere |
| Costs | High (purchase, maintenance, breakdowns) | Significant cost savings |
VoIP switchboards completely modernize the way you make business calls. It’s flexible, customizable, and perfectly suited to a growing or teleworking organization.
What are the advantages of a VoIP switchboard?
Here are 5 key benefits.
Installation in just a few clicks
As for configuration, all you need to do is integrate the software into your VoIP solution control panel. There’s no need to multiply telephone handsets, unroll endless cables and lay out an entire park to install the equipment. In fact, your entire telecom universe is, so to speak, housed by your provider.
As a result, starting up the mechanism takes as little time as installing a small program on your PC. Just a few clicks away! Saving time and space means turning to VoIP telephony, especially as its lightning-quick installation makes it easy to learn.
Domestication for all profiles
All company managers are familiar with all the sequences in the film: purchase of the program, staff training, appropriation of functions in demo mode, new settings in response to problems encountered, actual use in real-life situations. Does this series of actions ring a bell?
This is what happens when a new technology lands in a company to help it achieve its objectives. If you’re afraid of the same scenario when you think of VoIP telephony, think again. For your employees, getting to grips with the new tool’s settings will take just a few hours. And all without any outside assistance. Within a week of use, they’ll know how to use the software just like their smartphone.
Save up to 50% on your telecom budget
What will happen to your cash flow if your company opts for Voice over IP? The result will be a remarkable increase in its weight, thanks in particular to the different levels of earnings that will reduce or eliminate certain cash outflows. On the first level of profits are the initial investments. With a virtual switchboard, you can reduce the cost of a traditional PBX organization by up to 90%.
The second item in your budget that the virtual switchboard will cut is the cost of running it. The annual overhaul costs of a traditional system, the unforeseen expenses of an accidental malfunction, the salaries of switchboard operators – none of this is an issue with VoIP. Imagine the savings your company will accumulate.
Boost your company’s productivity
Smooth communications within a company raise all links to the same level of information. This accelerates teamwork and drastically reduces delays in task completion.
One of the distinguishing features of VoIP telephony is its ability to guarantee instant, seamless communication. And when effective communication meets skilled staff, productivity soars to new heights.
A host of features to boost your communications
The advantage of virtual switchboards that most often attracts the attention of companies is their flexible configuration. Unlike a traditional PBX, nothing is set in stone with call management software. You can start with a basic option and make subsequent adjustments as your SME grows. From two phone numbers, you can go up to 10 or even 50 without having to buy expensive new equipment.
What’s more, VoIP offers a host of features to make your communications easier. For example, we offer Click to Call. How it works is easier than saying its name! It’s just a little Chrome extension to make one-click phone calls to any destination. Set up music on hold, plan a call group, transfer calls to external terminals: the features of a VoIP switchboard will cover all your needs today and in the future.
Choosing the right virtual switchboard
To get the most out of VoIP, it’s not enough to choose “a” standard: you have to choose the right one. Here are the criteria to consider:
- Easy to install and manage: The tool must be ready to use, with no need for extensive training.
- Features tailored to your business: Check that key options (call groups, intelligent answering machine, CRM integration) are included.
- Responsive customer support: When you need it, you need to be able to rely on a fast, competent contact person.
- Scalability: Your system must be able to keep pace with your growth, without hidden costs.
- Security & RGPD compliance: Your data must be protected, encrypted and hosted in a reliable environment.
Kavkom, a specialist in IP telephony solutions, offers a complete range of easy-to-deploy, feature-rich virtual switchboards designed to boost your telecom performance.
Conclusion
Quick and easy to install, intuitive to use, long-lasting savings, customized features: the VoIP switchboard ticks all the boxes to effectively modernize your company’s telephony.
No need to bother with an obsolete exchange. With a VoIP solution, you gain flexibility, productivity… and peace of mind.
