Advanced calling solutions for marketing agencies
Optimize your customer communications wherever you are with our mobile and desktop solutions, while synchronizing your CRM data to enrich every customer interaction.
Satisfy your customers' expectations with the help of Kavkom
Total Flexibility to Work Across Borders
Ensure a constant presence with your customers, whether you’re operating from the office, from home, or on the move, with our applications tailored to your every need.
Maintain local proximity in your international campaigns or when expanding into new markets, with instant creation of local numbers in over 150 countries, facilitating your internationalization strategy.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Unify your Customer Relationship Management
- Connect Kavkom to a wide range of business tools for a complete, unified view of your customer exchanges, covering calls, e-mails, chats and SMS.
- Information cards integrated into your CRM instantly provide details of the caller and previous interactions, as soon as you pick up the phone. Use customized call tags to immediately capture the context of each conversation.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Optimize Project Management and Strengthen Team Collaboration
- Increase your customer base and boost your team's productivity with tools like Click-to-Dial and automatic recording of notes and tags during calls.
- Make sure that every important call reaches the right person with customized call routing and an intuitive, customizable IVR. Facilitate collaboration by providing key information to colleagues before transferring calls, thanks to advanced call transfer features.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Ensure consistent call quality and reliability
- Through the AWS infrastructure provider, with numerous global data centers, we ensure superior-quality communications with a 99% availability, Opus codec audio transmission, and dynamic operator switching.
- Our support is available via chat, email, and phone, provided from our offices in EMEA, APAC, and North America.
Compliance with GDPR laws of June 2018
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The Preferred Telephony Solution for Marketing Agencies
Mobile and Desktop Solutions
Stay connected with your team and your customers wherever you are, thanks to a simple Internet connection, on mobile or PC.
Flexible API and wide choice of integrations
Maximize your efficiency by integrating your current processes, CRM, customer support and other productivity tools to boost your sales.
Intelligent call routing and customizable IVR
Easily customize and adapt your call routing and IVR strategies to ensure your customers are connected directly to the right team from the very first call.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Ready to Transform Your Communications?
Simply activate Kavkom on your existing devices
