What is Call Barring?
Call interception is an essential telecoms feature that enables you to answer telephone calls intended for other positions within your company or group. In other words, when an incoming call is directed to a vacant position or a specific member of your team who is not available, another user can intercept this call to ensure continuity of communication.
This feature is particularly useful in situations where it’s crucial not to miss important calls. For example, if a team member is in a meeting or away from the office, another member can quickly take over the call, improving responsiveness and providing a professional greeting to the caller. By simply pressing a button on your telephone, or using the appropriate software tool, you can intercept calls and ensure that every conversation is handled efficiently.
Kavkom’s VoIP telephony software makes it easy to activate this feature, directly included in your subscription. Administrators can configure intercept settings for each line or telephone device, add or modify users authorized to intercept calls, and thus optimize incoming call management. By using this feature, businesses can benefit in many ways, such as improving customer service, reducing waiting times using our personalized call-waiting system, and ensuring that calls never go unanswered, whatever the situation.
Never miss a call again
Do you hear a colleague’s vacancy ringing and refuse to let it go unanswered? Intercept it simply from the keys on your phone or PC, and – the ultimate convenience – identify the caller’s number before picking up! This feature enables proactive call management, ensuring that every call, regardless of number or device, is answered appropriately and in a timely manner.
Advantages of Kavkom's Call Interception
Reducing Communication Losses
Kavkom’s call interception prevents lost calls by enabling agents to quickly handle calls requiring further assistance. This feature can also be used to filter and intercept calls for better communications management.
Enhanced collaboration
Agents can collaborate seamlessly by intercepting calls, enabling better resolution of complex or urgent problems. This approach strengthens communication within the team and ensures that every member can contribute effectively to call handling.
Improving Customer Satisfaction
Kavkom’s call interception ensures a seamless experience for customers, provides a fast and efficient response to customer needs, and improves customer satisfaction and loyalty to your company. By using this feature, companies can also improve the perception of their customer service, reducing the risk of missed calls and increasing overall satisfaction.
Take advantage of call barring with Kavkom
Kavkom, your trusted provider of business communication solutions, presents its must-have call interception feature. Never miss a crucial call again, and optimize your customer service. Strengthen collaboration, improve customer satisfaction and deliver an exceptional experience. Choose Kavkom today for efficient call management and optimization of your company’s resources.
