Advantages of a personalized telephone welcome
A professional voice for your company
Reinforce your company’s credibility with a greeting recorded by a professional voice-over artist. Our integrated recording studio simplifies the creation of your voice announcements in just a few clicks.
Personalize your reception according to your specific needs. A clear message indicates your opening hours and guides your callers to the various services. We help you choose the right words and tone to reflect your brand image.
A high-performance switchboard
Our interactive voice server (IVR) optimizes your callers’ experience from the very first second. By dialing the desired extension number, customers go straight to the right person. This precise orientation considerably reduces waiting time on the line.
The intelligent routing system analyzes each call for optimal redirection. Your employees gain in efficiency, while your customers appreciate the speed of service. Professional voice quality guarantees clear, uninterrupted communication.
Maximum availability for your customers
Never miss an opportunity again, thanks to our intelligent voicemail. Outside office hours, a personalized message informs your customers of your opening hours and contact details.
The system makes it easy to update your messages as circumstances change. Communicate your vacations, special events or exceptional closures. Callers can leave a voice message that will be processed as soon as you return to the office.
Personalize your telephone reception
Greetings adapted to each situation
Your professional voicemail adapts to any situation with personalized greetings. From Monday to Friday, greet your callers with a “Hello and welcome” followed by your company name. Each message can include your correspondent’s extension and clear instructions.
In the event of absence or unavailability, inform your customers with a professional answering machine message. Invite them to leave their first and last names, or to call again. For greater efficiency, suggest they visit your website or send an e-mail.
An optimized customer experience
Avoid complex jargon and favor clarity in your on-hold messages. Our expert advice helps you create scripts that are relevant to your industry. Customer service remains accessible even when your team is on the move.
The switchboard provides information on opening hours from Monday to Friday. In case of emergency, the system offers various contact options: alternative telephone number, voicemail or website.
Simple management and quick updates
Our web application makes it easy to manage your voice messages.
In just a few steps, update your ads for :
- Notify of exceptional closure
- Communicating at a trade show
- Announce vacations
- Send your best wishes for the festive season or the New Year
- Or any other specific information.
A complete telephony solution for your business
Integrated recording studio
Record your greetings directly from our software. Our integrated studio helps you choose the best tone and format. Files are available in French and other languages to meet your specific needs.
For a professional result, we share our recording tips with you. Avoid common mistakes such as missing information or lack of conciseness. A well-prepared text will be effective from the very first attempt.
Advanced call customization
Manage your calls according to the type of caller. The system allows you to :
- Prioritize prospects to call back
- Identify the reason for the call
- Redirect to the right colleague
- Inform about the response time
Our telephony tool adapts to the way you work. Personalize the greeting for a better customer experience. In the event of absence, indicate the date of return and invite the caller to repeat the call.
Pleasant music on hold
Don’t leave your customers in silence. Our solution offers a selection of on-hold music adapted to your image. Alternate with relevant messages to inform about your products or services.
Callers appreciate being informed of the estimated waiting time. Our system regularly broadcasts a message of thanks during their patience. When closed, a message invites them to use other means to contact you.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.
Ben Cauchois
VP Sales & Operations @ SEIZA
Reinforce your company's image with a strategic welcome message
Choose Kavkom for a telephone experience like no other. Benefit from our exceptional audio quality, responsive technical support, and make a lasting impression from the very first call. Build trust and lasting relationships with our customized greetings.
Frequently asked questions about professional greetings
How to create a professional greeting?
To create an effective professional greeting, start by writing a clear script. Use our recording studio with a professional voice-over. Test your message before it goes live, to ensure optimum quality of your telephone greeting.
What are the essential elements of a voice message?
A good professional answering machine message should include :
- Your company name clearly stated
- Service hours
- Concise information about your services
- A greeting to welcome the caller
How do I personalize a greeting?
Adapt your greeting to your corporate image. Choose a tone of voice that reflects your values. Customize the content according to your services and business sector. Our team will support you with examples and creative ideas.
What mistakes to avoid in your greeting?
Avoid these common mistakes:
- The use of complex jargon
- Missing or imprecise information
- A message that is too long and lacks conciseness
- Insufficient audio quality
- Impersonal telephone reception
How can you improve the customer experience with your message?
Optimize your customers’ experience by :
- Guaranteeing 24/7 availability of your answering machine
- Offering a warm, professional welcome
- Communicating useful information while you wait
- Putting you in touch with the right service
What tips do you have for an effective on-hold message?
An effective on-hold message must :
- Information on estimated waiting time
- Suggest alternatives (reminder, email)
- Maintaining attention with appropriate music
- Reassure customers that their call will be taken care of
