Virtual Swiss number: a complete guide to getting a local business number wherever you are
What if your market is in Switzerland?Displaying a +41 number immediately inspires confidence in your Swiss contacts.They see it as a sign of proximity, even if your company works from abroad. In this guide, you’ll discover what a virtual Swiss number is, how it works, the benefits it offers and the simple steps involved in […]
The complete guide to IVR: how to improve your company’s telephone answering service
Behind these menus lies a technology that has become an essential part of business telephony.The telephone IVR allows each incoming call to be managed as a logical process: the caller chooses, the system directs, and everyone saves time. In this comprehensive guide, we’ll look at how interactive voice response (IVR ) improvestelephone reception, strengthens customer […]
Complete guide: How to set up and run an efficient hotline in 5 steps
This is not a sign of failure, quite the contrary: it’s the price of success. You’ve gained notoriety, but not yet structure. Fortunately, the solution exists: set up a fast, efficient telephone hotline, designed to handle requests without stress or loss of quality. In this guide, you’ll discover how to create a telephone hotline that […]
Call monitoring: how to track and improve your customer service performance
In this article, you’ll find out exactly what call monitoring is, why it’s become indispensable in modern customer services, and how to make it a tool for performance and quality. Points to remember : What is telephone call monitoring? Call monitoring involves listening to, recording and analyzing conversations between your agents and customers, with the […]
VoIP on iPhone: advantages, disadvantages and a complete configuration guide for professionals
With VoIP on iPhone, you can manage your business calls effortlessly via the Internet. Your Kavkom business number remains visible, your contacts are centralized and your exchanges recorded, all without a SIM card or mobile line. You don’t need a second phone to use WhatsApp and make unlimited calls. Everything happens in a single application, […]
Voice Bot vs. IVR: understanding the differences to improve the customer experience
At every customer relations conference, new concepts emerge: AI, voice bots, chatbots, automation. And each tool promises to transform the way your customers contact you. But when it comes to making a concrete choice for your call center, the questions get overwhelming. Which technology really enhances the customer experience? Should you bet on artificial intelligence […]
