How to migrate from your traditional PBX to a VoIP Cloud solution in 5 steps
Hybrid working, CRM tools and messaging applications have changed the way we communicate.While everything becomes mobile and connected, your switchboard remains frozen in the equipment room. This guide will help you understand why the PBX is reaching its limits, and how IP telephony (or VoIP PBX) can give your business back its flexibility.You’ll discover how […]
Complete guide: How to modernize your inbound call center services with the cloud
In call centers, this delay is felt every day. Agents juggle several software programs, still noting down information by hand, while customers grow impatient. Managers, for their part, struggle to monitor performance in real time or adjust priorities. What if modernization no longer meant endless technical projects, but rather telephony hosted entirely in the cloud? […]
The Complete Guide to Telephone ACD: 5 steps to optimize call distribution
However, automatic call distribution is now accessible to all businesses, thanks to cloud solutions. It’s already at the heart of the most powerful telephony systems: ACDs (Automatic Call Distributors). This guide explains how a telephone ACD works, and shows how it optimizes call management in a modern company. Points to remember : What is a […]
The 7 essential steps to transforming your telephone greeting: Examples and sample phrases
The good news is that setting up a warm, professional and efficient welcome isn’t magic. It can be learned. This guide takes you through 7 practical steps, illustrated with examples and phrases, to turn every call into a positive experience from the very first moment of contact. Points to remember : What is a telephone […]
המדריך המלא לטלפוניה עסקית בענן: מודרניזציה של מרכז השיחות שלך
Ringover vs Kavkom: the match of the cloud telephony champions
The business telephony revolution is underway. Ringover and Kavkom, two major players in the French market, battle it out to conquer your business. Discover our detailed comparative analysis of these innovative telephony solutions. Advanced features, user experience, quality of service: we’ve sifted through it all to help you make the best choice. Ready to transform […]
