Call Routing
Optimize call distribution Kavkom Intelligent Call Routing, a skills-based routing system, is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer’s specific needs, optimizing call management and the user experience. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and […]
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s advanced Call Forwarding feature. This systematic option is compatible with all rate plans, allowing you to activate or deactivate the service according to your needs.Whether you’re in a meeting, out […]
Professional greeting
Turn every call into an opportunity with a personalized, professional greeting. Our voicemail solution lets you greet your customers 24 hours a day with a professional voice and a customized message. Make a memorable first impression and reinforce your corporate image from the very first seconds of contact.
Cascades of calls
Optimize your calls by choosing the best distribution strategy: simultaneous, cascade or random.
Call forwarding
Set up call forwarding in just a few clicks to a Kavkom, external, fixed or mobile number.
Simultaneous calls
Manage several calls in parallel, so you’re always available for your customers and never miss an opportunity.
