You want a reliable Ringover review before you decide. We analyze customer reviews: declared strengths and possible areas of friction on mobile, stability or billing.
Then we put features, price, performance and support on the table to check that they match. Then we put it up against alternatives, including Kavkom.
Ringover is a cloud telephony platform for businessescloud telephony platform for businesses. It is aimed above all at SMEs and sales or support teams who want to centralize calls, monitor performance and activate numbers in 65+ countries. Calls are advertised as unlimited to 110+ destinations, on web, mobile and IP phones.
Product features include VoIP basics (IVR, queuing, transfers, voicemail, recording), team supervision and a Power Dialer for campaigns. CRM integrations cover Salesforce, HubSpot, Zoho, Pipedrive and Zendesk, via native connections or APIs.
The AI part is highlighted: call transcription and summarization, conversational analysis and sentiment. On the technical side, Ringover emphasizes HD audio via OPUS, distributed data centers, encryption in transit and at rest, and certifications such as ISO 27001 and PCI DSS.
Indicative prices per user, excluding VAT
Quick comparison: Kavkom offers cloud telephony from €10 (incoming), and unlimited FR US CA for €30. Its native predictive dialer starts at €60, with no commitment and prorated billing. At Ringover, the Power Dialer and certain advanced functions come with the Advanced plan.
Customer feedback: strong points cited for the intuitive interface, CRM integration and often responsive support. A few downsides include mobile bugs, variable quality under heavy load, and billing that some find opaque.
Positioning: a unified, robust suite for international operations and management. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Ringover impresses with a simple interface, smooth CRM integration and unlimited calls in HD audio. Transcription AI and rapid activation of numbers in 65+ countries also help.
But we have seen mobile bugs, declining stability under heavy load, and sometimes opaque billing. Support often responsive, sometimes slow on critical incidents.
✅ Smooth CRM integration
✅ Stable call quality
✅ Advanced analytics and reporting
✅ Advanced analytics and reporting
✅ Well-documented API and clean network
❌ High price compared to competitors
❌ Annual payment often imposed
❌ Rigid contract and high cancellation fees
❌ Support sometimes very their for complex problems
❌ Lack of noise cancelling
❌ Onboarding process sometimes complex
Kavkom removes the obstacles encountered with Ringover. With 100% cloud telephony, no commitment, pro-rated billing and French-speaking human support, you get a more flexible and reliable solution, even for fast-growing teams.
✅ Transparent pricing with no commitment
✅ Monthly pro-rata billing
✅ Responsive French-speaking support
✅ Stable, secure infrastructure
✅ Total flexibility to add or remove users
No credit card
No obligation
Custom demo
Let’s say you manage a sales team or a multi-site customer service department. You’re looking for cloud telephony to call, track and control. Ringover sounds solid. Before we go any further, here’s what its users have to say, based on recent reviews on Trustpilot, Capterra and Google. We’ve sifted through everything to help you make the right operational choices.
Overall feedback is mixed. A clear proportion of opinions highlight a tool that is easy to use, reliable on a day-to-day basis, and well integrated with the CRM. Support is often described as responsive, especially when it comes to installation and routine queries. Teams also speak of good value for money and a real effect on productivity and traceability.
“Customer service is very responsive, with fast and smooth support. The value for money is excellent, and the software is comprehensive and reliable.”
“The tool is very intuitive, the calls are high quality, and we were able to easily integrate the tool with our CRM. A real time-saver on a daily basis!”
On the flip side, several reviews point to instabilities under certain conditions. These include bugs in the mobile application, call drops, latency during periods of heavy load, and a few reports of slower support in the event of a critical incident. Billing is cited in some reviews as unclear, with costs not anticipated.
“My account has been blocked twice, completely impacting my business. Support is slow and doesn’t resolve issues quickly.”
What this means for your day-to-day teams: if your call volume is stable, feedback describes a fluid experience with intuitive interface, call tracking and useful CRM integrations. If you have peaks in activity or heavy mobile usage, anticipate the risk of outages or slowdowns. And if your operation can’t cope with downtime, plan for a clear escalation protocol on the support side.
In the testimonials analyzed, few offer levels or specific rates. Price is perceived more in terms of the quality/price ratio deemed good in positive reviews and, conversely, billing problems in some negative reviews. Several customers spoke of opaque billing, hidden costs and difficulties when checking out or cancelling. The testimonials do not detail installation costs, volume discounts or the ease of reducing the number of users along the way.
“Unclear billing with hidden costs. I asked for cancellation but was prevented from leaving with unprofessional methods.”
In concrete terms, for an SME that grows in waves of new hires, this issue can weigh on the budget if you need to adjust the number of licenses quickly. At this stage, the notices do not provide any visibility on how users can be added or removed. You’ll need to check these contractual points in advance, especially if your workforce fluctuates from quarter to quarter.
CRM integration, call recording, dashboards and overall call quality in normal operation are the functions most favorably mentioned. The interface is often described as intuitive, facilitating adoption by teams and reducing training time. Several reviews speak of gains in productivity and traceability for customer follow-up.
“The ability to integrate Ringover with our CRM and track calls via dashboards is a major asset for our sales management.”
“The interface is pleasant and call management is very good. Options like conversation recording are very useful.”
As for limitations, users cite bugs in the mobile app, occasional slowness, and the lack of advanced AI-type analysis tools to deconstruct conversations. For a manager, this means that the necessary basis is there to steer and coach, but that advanced conversational analysis uses don’t seem to be covered according to these opinions. If your strategy relies on AI for call analysis, this point comes back as a gap.
Opinions do not go into detail about specific security mechanisms such as MFA or SSO. On the other hand, several testimonials highlight operational risks linked to service availability or network quality. We read of account blocking, dropped calls and instability during periods of heavy load. The reviews do not mention security flaws, but point to incidents that impact business.
“The service becomes unstable during periods of heavy load, with significant outages and latencies. This is not acceptable for a business.”
For a support team or call center, this calls for simple, concrete safeguards, deduced from user feedback: provide good network quality, test the mobile app in real-life conditions if it’s critical for you, and put in place a minimal continuity plan to absorb call peaks (load balancing, back-up fixed stations)provide good network quality, test the mobile app in real-life conditions if it’s critical for you, and put in place a minimal continuity plan to absorb call peaks (load balancing, back-up fixed stations). The reviews do not mention any specific encryption or compliance practices.
Satisfied users cite useful dashboards for call tracking and sales management. They describe clearer management thanks to detailed call tracking and recordings, facilitating training and quality control. Opinions do not specify the presence of advanced exports, APIs or fine-grained real-time metrics, but they do mention sufficient operational monitoring for an SME.
“The ability to integrate Ringover with our CRM and track calls via dashboards is a major asset for our sales management.”
In practice, for a manager, this translates into the ability to monitor call volumes, listen to recordings and identify areas for coaching. For complex analytical needs or massive exports, the advice given is not conclusive. You’ll need to ask for a demonstration focused on your KPIs.
The testimonials speak mainly of fast and successful portability. There are no details on coverage by country, types of numbers available or selection by city. None of the reviews mention specific coverage gaps or limitations on this subject.
“Fast portability and support always available to answer our questions.”
Operationally, it’s a good signal if you’re migrating your existing fleet: the porting seems smooth according to the feedback. But if your project requires specific numbers by market or by region, the notices don’t give any indication. You’ll need to validate availability and lead times before a multi-country rollout.
On this point, feedback is very mixed. Many praise the responsive and available support, the human touch during deployment, and the rapid handling of routine requests. When it comes to launching a team and onboarding, the process is described as fluid and efficient.
“The human support and follow-up during deployment were excellent. The team is available and makes getting started very easy.”
At the same time, other opinions speak of slow support on critical incidents, or even incomplete resolution of stability problems. Billing and exit procedures are also cited as sources of friction for some customers.
“Support is slow and doesn’t resolve issues quickly.”
“Support helped but didn’t solve all the problems.”
Concrete business impact: if your business is sensitive to interruptions, this feedback encourages you to clarify response times before signing, and to pilot-test critical scenarios. An unresolved ticket can quickly cost you a morning’s worth of lost calls. When it comes to contractual issues, feedback suggests that billing and exit conditions should be made clearer and more legible.
Users are quick to point out the CRM integration and the ease of use on a day-to-day basis. Feedback cites the ability to feed information back into the CRM, and the time saved for teams. Reviews do not list the precise tools or technical depth of each connector, nor do they mention any limits by price plan.
“Seamless CRM integration.
For your sales teams, this means less double entry and better traceability of exchanges. For a project where integration is central, opinions are positive, but not sufficient to judge the functional coverage of each CRM or the management of advanced cases. We recommend testing in a real-life environment.
Ringover is well suited to sales- or support-oriented SMBs who want a simple suite with CRM integration, transcription AI and team management. It’s relevant if your volumes are regular, you appreciate unlimited calls and numbers in 65+ countries, and rapid deployment on web, mobile and IP phones.
On the other hand, be cautious if your business experiences peaks or is mobile-dependent: recurring reports of mobile bugs and peak stability. Several feedbacks cite sometimes opaque billing and limited visibility to adjust licenses. Advanced functions are mainly available with the Advanced plan (€54), and the public SLA has not been communicated.
In these cases, Kavkom ticks the flexibility boxes: pro rata billing, no hidden costs, no commitment, responsive French-speaking support, stable webphone and apps, high availability. Modules remain clearly priced (unlimited FR/US/CA at €30, native dialer from €60).
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
