You’re looking for a reliable Line2 review to find out if this VoIP pro is right for your team. Here, we’ll get straight to the point: strengths often cited (easy set-up, call quality, SME price) and problems encountered in use (bugs, instability, support).
We analyze the reviews and promises: multi-line on one device, mobile and PC app, mostly US/Canada numbers, integrations, 24/7 support in English. Our goal: to help you decide, based on your calling areas and expected level of reliability.
Line2 is a cloud telephony solution designed for small businesses that want several lines on a single device. It manages business and personal calls separately, with softphone on mobile and PC, transfer, voicemail and conferencing. Typical targets: VSEs, freelancers and mobile teams based mainly in North America.
In terms of coverage, Line2 offers local US/Canada numbers (landline, mobile, toll-free, fax) and unlimited calls to the US/Canada. Announced integrations with CRM and collaborative tools. Security and reliability: little public information, no displayed SLA or status page, undocumented encryption. 24/7 support in English.
Recent customer feedback: simple set-up, good call quality, easy interface. Weak points cited: bugs, transcription errors, instability and disconnections, support sometimes difficult to reach.
Line2 rates: Standard and Advanced plans, prices not given. For comparison, Kavkom’s prices are clear: Cloud Telephony from €10 ex. tax/user/month, unlimited FR/US/CA from €30, and international options, with no commitment.
Functionality. Line2 covers VoIP and multi-line basics. Kavkom also offers these fundamentals, plus a complete cloud standard (IVR, queues, time rules), native CRM integrations and a predictive dialer for sales and call center teams. As for support, Line2 is available 24/7 in English. Kavkom offers French-speaking human support.
In short, Line2 is ideal for small North American teams who want something simple and mobile. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Line2 gets straight to the point: simple set-up, multi-lines on a single device and decent call quality. We like the mobile app and the local US/Canada numbers, practical for small mobile teams.
On the other hand, we’ve noticed bugs, a few disconnections, sometimes slow support, and little public info on reliability/SLA. Coverage is mainly North American, and prices are undisclosed. Some teams may prefer a more flexible option, such as Kavkom.
Let’s take a look at our strengths and weaknesses.
✅ Quick and easy to set up (apps ready on mobile and PC). Comparison: Kavkom also 100% cloud deployment and guided hands-on.
✅ Multi-line on a single device, separate pro and perso. Comparison: Kavkom offers multi-line management with full cloud standard.
✅ Local and toll-free US/Canada numbers can be activated quickly. Comparison: Kavkom covers 50+ countries, including US/Canada.
✅ Reliable basic VoIP functions: transfer, messaging, conferencing. Comparison: Kavkom adds IVR, queues, time rules.
✅ 24/7 support announced in English. Comparative: Kavkom French-speaking human support with configuration guidance.
❌ Coverage limited to US/Canada numbers and unlimited US/Canada calls. Comparison: Kavkom offers unlimited numbers and packages in France, US/Canada, and worldwide options.
❌ Unpublished, hard-to-read prices to choose from. Comparison: Kavkom displays clear prices from €10 excl. tax per user.
❌ Bugs, disconnections and instability reported in reviews. Comparison: Kavkom highlights high-availability infrastructure and real-time monitoring.
❌ Little public info on network reliability: no SLA or status page. Comparative: Kavkom communicates on availability and supervision.
❌ Security not documented: encryption and certifications absent from sheets. Comparison: Kavkom encrypts calls and complies with RGPD with DPA.
❌ Support only in English and sometimes difficult to reach according to customers. Comparison: Kavkom offers responsive French-speaking support.
❌ Limited advanced features: no predictive dialer, reduced analytics and call center. Comparison: Kavkom integrates dialer, detailed statistics and supervision tools.
Kavkom corrects the limitations seen with Line2. You gain real international coverage, clear prices starting from €10 excl. tax, a high-availability infrastructure and fast-responding French-speaking support. On the tools side, predictive dialer, IVR and statistics make up for the lack of advanced features, with call encryption and RGPD + DPA for compliance.
✅ Numbers 50+ countries, unlimited FR/US/CA
✅ Published rates, no commitment, prorated
✅ High availability and real-time tracking
✅ Call encryption, RGPD and DPA
✅ Dialer, IVR, queues, stats and supervision
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Imagine you manage a multi-site sales team or customer service department. You’re looking for cloud telephony that’s simple, reliable and quick to deploy, without wasting time on tickets. Line2 sounds interesting. In this section, we sift through reviews published on Google, Trustpilot and Capterra to understand what users are really experiencing.
The overall impression is nuanced. Out of 30 reviews analyzed, there is a balance between positive feedback and reservations. Above all, users praise the ease of implementation, call quality judged to be good to fair, and the simple interface. This is echoed in several SME-oriented testimonials, which insist on rapid deployment and low friction.
“Line2 is an easy cloud system to set up, with good call quality and an easy-to-use interface.”
On the other hand, there are a number of limitations. First of all, technical bugs and transcription errors that get in the way of everyday life. Secondly, customer service is difficult to reach, and technical problems persist. Finally, call disconnections and perceived instability among certain users, with a direct impact on productivity.
“The product works well but the bugs and transcription errors can leak the experience.”
“Customer service is difficult to reach and technical problems persist without response.”
Operationally, this means that your teams can start quickly, but must anticipate technical contingencies, especially if your call flows are critical. In a sales or support environment, every break or transcription bug weighs on perceived quality, note-taking, and the ability to call back with the right context. Without reachable, responsive support, resolution times can get longer, complicating busy weeks.
The available reviews say little about plans or contractual terms. The main point cited is the good value for money for small structures. There’s no indication of hidden fees, user reduction rigidities or exit penalties, but these subjects are not addressed by the testimonials analyzed. So be careful, it’s simply not documented by these reviews.
“The price is reasonable in relation to the features, making it an interesting solution for small structures.”
For a growing SME, this feedback suggests an affordable entry ticket. In practical terms, this may suit a team that needs to quickly equip a few workstations without complex configuration. On the other hand, if you anticipate frequent ups and downs in headcount, the absence of advice on the flexibility of adding or removing users is a point to be clarified before signing. The same applies to volume discounts and any installation or porting costs, which are not mentioned in the reviews.
The positive points cited relate to the telephony core: satisfactory call quality and simple interface. Users do not detail other advanced functions in their reviews, but some explicitly mention transcription. Transcription seems to be integrated or used in their workflows, with some errors perceived as annoying.
“The product works well but the bugs and transcription errors can leak the experience.”
In the field, if your salespeople or agents rely on transcription to document conversations, these errors can slow down data entry, create misunderstandings and waste time on proofreading. For a manager, this means more quality control effort, and sometimes the need for a dual note-taking channel to secure key information.
On the stability front, we’ve heard reports of disconnections and dropped calls. This has a direct impact on the customer experience and the pace of our teams, especially during outbound campaigns or inbound peaks.
“Problems with instability and frequent call disconnection have reduced our productivity.”
The operational consequences are clear: plan call-back procedures, communicate alternatives to the customer in the event of an outage, and keep records to limit the loss of information.
The reviews do not mention technical security issues such as encryption, MFA or SSO. Instead, they speak of instability, persistent technical problems and difficulties reaching support. Even if this is not security in the strict sense of the term, perceived reliability is part of day-to-day operational risk.
“Customer service is difficult to reach and technical problems persist without response.”
For your teams, the risk to anticipate is simple: loss of service continuity and operational fatigue if the resolution drags on. The reviews don’t mention recovery plans or network redundancy, so there’s nothing to infer here. If your business is sensitive to interruptions, this point is worth checking directly, as feedback indicates that downtime is perceived as long.
The testimonials consulted do not mention dashboards, real-time supervision, exports or APIs. It is therefore impossible to draw any conclusions about data management with Line2 from these opinions. For a manager, this means validating upstream the presence of key indicators, CSV exports, and the depth of reports if KPI tracking is central to your team management plan.
” ”
(None of the notices analyzed touched on this subject. Quotation block intentionally left blank to indicate absence of element).
No reviews deal with country coverage, number types (fixed, mobile, toll-free), or porting. Nor do users mention selection by city or region, or coverage gaps. So it’s not documented by this review database.
” ”
(No quotation available on this topic in the notices studied).
This is a sensitive point. A number of negative reviews mention support that is difficult to reach, and problems that remain unresolved over time. This has an impact on a team’s confidence and ability to project itself into production with high call volumes.
“Customer service is difficult to reach and technical problems persist without response.”
In practice, if an outage occurs in the middle of a call peak, the absence of a responsive contact person can result in lost hours, missed opportunities and customer dissatisfaction. For a call center, it also means hidden costs, as agents remain idle during troubleshooting. Conversely, some positive reviews, though less specific on this theme, suggest a smooth day-to-day experience, but without detailing the interaction with support.
“Problems with instability and frequent call disconnects have reduced our productivity.”
In short, support reactivity is a point to focus on during a test or POC phase, especially if your business doesn’t tolerate downtime.
The reviews analyzed do not mention specific integrations, nor their functional depth. There was no feedback on form pop-ups, automatic call logging in a CRM, or API access. The only issue that stands out is transcription, with errors reported by some users.
“The product works well but the bugs and transcription errors can leak the experience.”
For a sales or support team working from a CRM, the absence of an opinion on this subject doesn’t mean a lack of functionality, but rather a lack of visibility in this database. You’ll need to check the existence of native integrations, the level of synchronization (calls, recordings, notes), and any limitations per plan if integration is a key criterion for your ecosystem.
Line2 is ideal if you’re looking for simple telephony for small North American teams calling mainly to the US/Canada. Relevant for quickly equipping mobiles and PCs, managing business/personal multi-lines, and covering VoIP basics (transfer, messaging, conferencing) with 24/7 support in English.
Avoid if you need international coverage, unlimited outside US/Canada, advanced piloting or a documented reliability/security framework (SLA, encryption). Reviews mention bugs and instabilities, support that’s sometimes hard to reach, and unpublished rates. Not suitable for teams dependent on analytics, call centers or French-speaking support.
In these cases, Kavkom ticks all the boxes: numbers in 50+ countries, clear prices from €10 excl. VAT, unlimited FR/US/CA, IVR, queues, predictive dialer, statistics, call encryption, RGPD + DPA, high-availability infrastructure and French-speaking support.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
