You’re looking for a clean Evoice review for your business telephony. Here, we get straight to the point: call quality, simple interface, call center tools vs. bugs, slow support, unclear billing, as reported by users.
We’ll sift through the customer reviews, put features, coverage and price in perspective, then tell you when Evoice is right for your team… or not.
Evoice is a virtual telephony platform for businesses. It is aimed primarily at SMEs and contact centers that want to manage calls, queues and digital channels without hardware. International coverage with local, landline, mobile and toll-free numbers, and unlimited calls to Europe and North America advertised.
On the product side, we offer VoIP basics: IVR/automatic standard, transfers, conferencing, voicemail with transcription, web, desktop and mobile softphone. For call centers: queuing, recording and predictive dialers, supervision and outbound campaigns with reporting. Evoice also offers a multi-channel mode (voice, chat, email) and CRM integrations. Security: TLS/SRTP encryption, RGPD compliance.
Performance: claimed HD audio quality, data centers in Europe and North America. Customer reviews are mixed: users praise call quality and simplicity. Recurring weak points include bugs, slow support and sometimes confusing billing.
Rates: not publicly available for the Standard plan. By way of comparison, Kavkom has clear monthly offers, per user: cloud telephony from €10 excl. tax, unlimited FR/US/CA from €30 excl. tax, and predictive dialer from €60 excl. tax. Evoice offers chat, email and telephone support during office hours; Kavkom relies on French-speaking human support and flexible, no-obligation billing.
In short, Evoice is ideal for teams who want cloud telephony with a call center and the beginnings of omnichannel. For those looking for greater flexibility or more human support, solutions like Kavkom are clearly worth considering.
In use, Evoice holds its own: clean call quality, simple interface, easy-to-adjust IVR and queues, correct predictive dialers, stable mobile and desktop apps. It’s quick to set up, and the basic analytics are sufficient for an SME.
But we’ve seen occasional bugs, slow support during office hours, and unclear billing with unspecified public rates. In contrast, Kavkom offers clear prices from €10 and a dialer from €60, with French-speaking support.
Here’s a summary of our strengths and weaknesses.
✅ Stable HD call quality (Opus, G.711 codecs)
✅ Simple interface, rapid deployment
✅ Efficient IVR and automated routing
✅ Predictive dialers for campaigns
✅ Mobile and desktop apps for hybrid teams
✅ Voice, chat, email managed in a single platform
❌ Bugs and one-off incidents reported by customers
❌ Slow support, limited to office hours
❌ Prices not published and billing deemed unclear (Kavkom displays clear prices from €10 and dialer from €60)
❌ No public SLA or status page
❌ Little proof of compliance displayed (no certifications, DPA unavailable)
❌ Portability and timescales not communicated
❌ Limited onboarding for SMEs (no assisted migration or training included), when Kavkom offers French-speaking support
Kavkom corrects the limitations seen with Evoice. You get responsive French-speaking support, clear public prices from €10(dialer from €60), a no-commitment offer with pro rata billing, and a cloud infrastructure designed for stability. When it comes to compliance, Kavkom applies the RGPD and encrypts calls. Quick and easy commissioning, with no unnecessary friction.
✅ Responsive French-speaking human support
✅ Clear prices from €10 and dialer from €60, no commitment, prorata
✅ Resilient cloud infrastructure and real-time monitoring
✅ RGPD and encrypted calls
✅ Quick activation, configuration help and training
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Let’s say you manage a sales team or a multi-site customer service department. You need clear calls, a simple tool, and support that responds quickly when things go wrong. In this section, we sift through what Evoice users are saying, based solely on analyzed online reviews. Our aim is to provide you with concrete, actionable information to help you make the right decision.
The picture is mixed. Positive feedback points to good call quality, a simple interface and quick start-up, all of which are perceived as suitable for SMEs. On the weak side, several users mention occasional bugs, long-lasting technical problems, slow support and billing confusion.
“Evoice offers a robust solution with good call quality and a simple interface. Configuration is intuitive and meets SME needs well.”
“The platform works well, but bugs do occur and customer support can be slow to respond.”
“Multiple persistent technical problems and no resolution despite several contacts with support.”
Operationally, this means that your teams can get up and running quickly, and work on a day-to-day basis without a steep learning curve. But you need to anticipate workload peaks on the internal support side if a bug occurs and the editor is slow to respond. For real-time-sensitive operations, this is a risk that needs to be managed.
A useful comparison. On the same criteria, Kavkom boasts a light interface and rapid deployment, with French-speaking human support. The difference lies mainly in support responsiveness and proactive technical support, points often raised in reviews of Evoice.
The reviews analyzed do not detail Evoice prices, plans or discounts. On the other hand, several reviews point to billing confusion and customer service follow-up difficulties.
“Billing is confusing and customer service is often slow to respond.”
In concrete terms, if you’re expanding rapidly and then reducing licenses, or adjusting options, you’re likely to spend a lot of time on the administrative side. In a multi-team environment, this can lead to budget variances at the end of the month, and lengthy exchanges with finance.
To compare on the same line, here is Kavkom’s grid to date, clear and public, designed to adjust to team size:
This comparison serves a very practical purpose: if your workforce varies from month to month, contractual flexibility and legibility of billing lines weigh heavily. Evoice reviews emphasize the perceived confusion; with Kavkom, conditions are standardized and known in advance, which reduces the administrative back-and-forth when the team moves.
Reviews of Evoice are particularly appreciative of its audio quality, simplicity of interface and suitability for telecommuting. On the downside, they cite occasional bugs and technical problems that are not quickly resolved.
“Call quality is excellent and the platform is robust, suitable for remote telephone work.”
“Bugs happen and customer support can be slow to respond.”
For a manager, it’s a two-way street. On the one hand, it’s quick to get to grips with, and the teams can produce without heavy training. On the other hand, if you depend on systematic call recording, deep CRM integration or an advanced dialer, reviews don’t pick up on these points, either positively or negativelysystematic call recording, deep CRM integration or an advanced dialer, reviews don’t pick up on these points, either positively or negatively. You’ll need to validate these capabilities upstream if they are critical to your team.
Functional comparison. Kavkom natively ticks these bricks: VoIP HD, cloud switchboard, recording, supervision, predictive dialer, and ready-to-use CRM integrations (Zoho, Salesforce, HubSpot, Pipedrive, Zendesk). If your focus is on sales productivity and live coaching, the difference can be noticeable on a day-to-day basis. If your use is simple, Evoice’s strengths mentioned in the reviews may suffice.
The reviews analyzed on Evoice do not directly mention security, encryption, MFA or SSO. They mainly talk about stability, which is perceived as good on a day-to-day basis, with some cases of unresolved bugs.
“Multiple persistent technical problems and no resolution despite several contacts with support.”
For regulated environments, the absence of a signal in the notices is not proof of a lack of control. But operationally, you have no user guidance on safety. You’ll need to ask for technical and contractual details before deployment.
Like-for-like comparison: on Kavkom’s side, security and RGPD compliance are documented, with encrypted calls and fine-grained rights management. If security is a key criterion, schedule a formal security review with each vendor.
Evoice reviews don’t mention dashboards, real-time, CSV exports or APIs. No indication of live supervision capability or statistical depth.
“The platform works well, but bugs do occur and customer support can be slow to respond.”
For a manager, this means that you’ll need to test the steering views before commitment, especially if you need to track waiting time, pick-up rate, live listening and automated export. On the same subject, Kavkom highlights dashboards, live listening and export. Practical difference: daily visibility on KPIs is a point to be validated with Evoice, as it is not mentioned by its users.
The reviews analyzed do not mention Evoice’s country coverage, nor the type of numbers offered, nor porting. Nor are there any reports of coverage gaps.
“Evoice offers a robust solution… Configuration is intuitive and well suited to SME needs.”
If you need to open multi-country local numbers or team DIDs, be sure to do a detailed check before planning. By way of comparison, Kavkom offers international numbers in a large number of countries, with porting. In a rapid expansion, the immediate availability of DIDs can accelerate the go-live of new markets. The absence of user feedback on Evoice calls for contractual verification.
This is the point that comes up most often in critical reviews. Many users describe slow support, insufficient follow-up in the event of an incident, and billing problems that drag on. On positive cases, daily stability mitigates this need. But when an incident does occur, the wait takes its toll.
“Customer support can be slow to respond.”
“Lack of resolution despite several contacts with support.”
“Billing is confusing and customer service is often slow to respond.”
Concrete business impact: if a queue breaks down on a Monday morning, an extended response time can impact your customer SLAs and team performance. It’s wise to define workaround procedures and a dedicated point of contact at the publisher. In comparison, Kavkom offers French-speaking, human, solution-oriented support. For teams with high call volumes, the speed of resolution can make the difference between a lost day and an hour’s incident.
Evoice reviews don’t mention CRM integrations or API depth. There’s no user information on automatic call escalation in a CRM, form opening, or click-to-call availability.
“The platform is robust, suitable for remote telephone work.”
If your team lives in Salesforce, HubSpot or Pipedrive, this is a point to test first: without seamless integration, you risk double-entry and loss of customer context. On the Kavkom side, native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk exist, with APIs. Above all, the comparison shows that there is no signal from Evoice in the reviews, and therefore a need for technical validation before a decision is made.
To sum up this reading of Evoice reviews for you, users praise call quality, simplicity and ease of use. Recurring irritants are support, technical incident resolution and billing. If you’re looking for advanced sales performance, fine-tuned supervision and robust CRM integrations, you’ll need to check these points with Evoice, as the reviews don’t cover them. For a team with simple needs and usage centered on classic inbound/outbound calls, the reported experience is rather positive on a day-to-day basis, provided you anticipate Plan B in the event of an incident.
Evoice is ideal for SMEs and call centers that want to deploy cloud telephony quickly. Strengths: call quality, simple interface, IVR, queues, dialers, mobile/desktop apps and the first level of omnichannel. Relevant if your teams are stable, with classic VoIP/ACD needs and few critical integrations.
Less suitable if you demand high responsiveness: user feedback on bugs, slow support, unclear billing, unpublished rates, lack of public SLA, limited onboarding. Avoid for real-time-sensitive operations, variable headcount or needs for in-depth KPIs/CRM and framed compliance.
In these cases, Kavkom ticks all the boxes: clear prices from €10 (dialer from €60), no commitment and prorata, responsive French-speaking support, encrypted calls and RGPD, rapid activation, CRM integrations and supervision for reliable day-to-day management.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
