If you’re looking for a reliable review of Aircall before making a decision about your business telephony. Here, we sift through customer feedback, advertised strengths (integrations, AI, rapid deployment) and sticking points (stability, support, price).
We’ll decode plans/prices, features, call quality, supervision and integrations to see in which cases Aircall is suitable… or not. And, in full transparency, these elements will be put into perspective with other options on the market, such as Kavkom.
Aircall is a cloud telephony platform designed for sales and support teams. Fully hosted, it offers numbers in 100+ countries, over 100 native integrations (Salesforce, HubSpot, Zendesk, etc.), and a solid security foundation (ISO 27001, TLS/AES encryption). In terms of reliability, the publisher claims an SLA of 99.99%.
Key features: basic VoIP (transfer, IVR, recording), call center (queues, skills routing, live supervision), detailed analytics, and an AI block for transcription, summaries, coaching and sentiment analysis. The tool is available on web, desktop and mobile, with guided number porting.
Aircall rates
For whom: SMEs and multi-site structures who want to quickly integrate telephony with CRM, monitor performance directly, and open international numbers. Customers especially appreciate the interface, stability and speed of number porting. Points to watch out for according to some feedback: variable audio quality depending on network, unstable bugs/apps for some users, support sometimes difficult to reach, and a price considered high by some teams.
Quick comparison: Aircall focuses on omnichannel + AI and an extensive ecosystem of integrations. Kavkom covers cloud telephony and call centers, with a strong focus on predictive dialer and sales productivity. On the price front, Aircall starts at €30/user, while Kavkom offers packages from €10 and unlimited FR/US/CA, with international options on request, with no commitment and on a pro rata basis. If you’re looking for greater flexibility or real human contact, Kavkom is well worth a look.
In use, Aircall impresses with its broad CRM integrations, rapid deployment and easy-to-read live supervision. AI functions help with coaching, and porting was quick.
But we’ve seen variable audio quality depending on the network, a few app bugs, and a high price to equip everyone. Support can be slow. Some teams will prefer a more flexible offering, such as Kavkom.
The table below summarizes the advantages, limitations and when to use it.
✅ Extensive and stable CRM integrations (100+ apps including Salesforce, HubSpot, Zendesk)
✅ Rapid deployment and easy pick-up for teams
✅ Numbers and portability in 100+ countries, activation from the dashboard
✅ Efficient live supervision (listening, whispering, handholding)
✅ Daily-use AI block (transcription, summaries, coaching)
✅ 99.99% SLA and generally stable HD audio
❌ High cost per user at scale (from €30 to €50)
❌ Instabilities and bugs reported by teams, especially on the app
❌ Variable audio quality depending on network, perceived peaks of irregularity
❌ Support sometimes hard to reach or slow (customer feedback)
❌ Key features limited to high planes (advanced AI, power dialer), when Kavkom offers a dedicated predictive dialer
❌ Porting and migration not very publicly framed (variable lead times, no complete assisted migration), Kavkom closely accompanies
❌ Perfectible transparency on ongoing reliability (no official status page)
Kavkom corrects the limitations seen with Aircall. On the cost side, you equip from €10 per user, with unlimited FR/US/CA, with international options on request. As for flexibility, there’s no commitment and you pay pro rata. For reliability, stable cloud infrastructure and live supervision. And for performance, responsive French-speaking support, dedicated predictive dialer and porting and migration assistance.
✅ Cost contained vs €30-50 at Aircall
✅ No commitment and prorated billing
✅ Cloud stability and HD audio to limit irregular peaks
✅ French-speaking human support, reachable by phone and email
✅ Dedicated predictive dialer and assisted migration
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Imagine you’re a sales director or contact center manager. You need simple cloud telephony that integrates with your CRM, and holds the load on a daily basis. Aircall seems like a good idea, but what you really want to know is what their customers have to say about it. We sifted through recent reviews published on Google, Trustpilot and Capterra. Here’s the picture that emerges, and what it means for your teams.
In the sample analyzed, feedback is divided, with a slight advantage for positive opinions. The strongest points are an intuitive application, CRM integrations considered to be fluid, and support perceived as responsive in many cases. On the irritating side, many users report bugs and instability, variable audio quality depending on the connection, and customer service that is sometimes difficult to reach.
“The application is very intuitive, call quality is good and integration with our CRM is seamless.” – Trustpilot
“Call quality varies… a few bugs, but the tool remains functional.” – Trustpilot
“Customer service is slow and difficult to contact.” – Trustpilot
In practice, your teams save time with a quick start-up and a CRM that avoids double entries. On the other hand, an unstable network can degrade conversations and disrupt prospecting or support days. For a growing team, reviews suggest an overall positive experience, but with peaks of irritation during technical incidents or urgent support requests.
Kavkom comparison: on our side, the interface is designed for sales and call center teams, with quick learning curve and real-time supervision. Aircall reviews confirm the benefits of a simple UX. The difference lies mainly in Kavkom’s promise of sales performance-oriented tools, while Aircall’s feedback emphasizes ease of use and CRM.
The reviews do not provide a detailed price list for Aircall. Above all, they point to a perception of high prices compared to other solutions. No feedback mentions volume discounts, set-up fees or specific additional costs. Nor is there any mention of how easy it is to reduce the number of users along the way.
“The features are good but the price is high compared to other solutions.” – Google
In practical terms, if you’re on a tight budget, expect to pay a little more, and be sure to check what’s included in the plan. Reviews don’t point to hidden costs, but they do point to an overall sense of cost, which can weigh on a large-scale deployment.
Kavkom comparison: offers start at ≈ €10 ex-VAT per user for incoming calls, and ≈ €30 ex-VAT with unlimited FR/US/CA calls. Predictive plans hover around €50 ex-VAT per user, depending on requirements. With no commitment and on a pro rata basis, this makes it easy to increase or decrease headcount. In the face of reviews of Aircall that suggest the price is high, Kavkom offers a clear cost ramp for teams that move frequently.
What people like about Aircall:
What frustrates :
“Aircall makes call management easy… Calls are stable and support is efficient.” – Capterra
“Frequent bugs and instability during calls affect productivity.” – Capterra
For a manager, this means: CRM integration reduces double entry and speeds up note-taking. Dashboards help track workload and results. On the other hand, crashes or jumps in quality can cripple an outbound campaign, impact contact rates, and complicate on-the-fly training.
Kavkom comparison: native CRM integrations, call recording, supervision and an advanced predictive dialer for teams who need to call in volume. Aircall reviews don’t mention predictive dialer or transcription. If your priority is outbound productivity, check point by point what you need.
The reviews don’t mention encryption, MFA (multi-factor authentication) or SSO. The subject of security is addressed indirectly via network dependency and application stability. Several reviews mention bugs and unstable calls, with no mention of security incidents.
“Call quality varies depending on internet connection.” – Trustpilot
In other words, if your teams are working remotely or on a weak network, call quality can drop. Opinions lead to a simple, practical tip: secure a good connection and, if possible, network redundancy for critical workstations. This is a precaution linked to what users are describing, not a judgment on Aircall’s internal architecture.
Kavkom comparison: high demands on reliability and real-time supervision tools. Aircall testimonials confirm that network stability remains the sinews of war, whatever the solution chosen.
Feedback highlights Aircall’s comprehensive dashboards, seen as useful for tracking calls and team activity. The reviews don’t mention APIs, CSV exports or real-time in the technical sense, but the notion of operational monitoring is explicitly mentioned.
“…monitoring via comprehensive dashboards.” – Capterra
In concrete terms, a manager can visualize volumes, spot peak loads and adjust the organization. If you have targets per agent or per queue, this brick will help you manage the day and feed your coaching points.
Kavkom comparison: customized dashboards, live listening, CSV exports and supervision. Aircall reviews confirm the importance of these tools. To be validated at home: need for automatic exports, open API, or simple day-to-day visual monitoring.
The reviews studied do not detail Aircall’s country coverage or number types. However, one review explicitly mentions fast, frictionless number portability.
“Number portability was fast and hassle-free.” – Google
Operationally, it’s a good signal to switch your switchboard without prolonged outages. There’s nothing in these reviews about coverage gaps or fine-tuning by city. If these points are critical, schedule a pre-contract check.
Kavkom comparison: national and international numbers with dedicated porting support. Aircall reviews give confidence in porting speed, which is a key point when migrating.
This is the most contradictory aspect. Many users report that support is responsive and professional. Others report difficulties in reaching the team, or long delays.
“Customer support is also very responsive.” – Trustpilot
“Customer service is slow and difficult to contact.” – Trustpilot
“…very professional and available customer care.” – Trustpilot
In practice, this means that your experience can vary depending on the channel, the time of day, or the complexity of the ticket. A critical incident that isn’t handled quickly can impact your internal SLAs and your daily turnover. What you need to anticipate: clear escalation procedures, and a contact person on the supplier side.
Kavkom comparison: French-speaking support by phone, email and ticket, with configuration support. Aircall reviews clearly call for a clearer focus on response times and how complex incidents are handled.
This is one of Aircall users’ real strengths. Reviews speak of seamless CRM integration, without mentioning specific brands, but with a perception of efficiency and simplicity. There was no mention of plan limitations or specific pay-as-you-go modules.
“Integration with our CRM is seamless.” – Trustpilot
Operationally, it’s a promise of time savings: automatic opening of the contact form, centralized call logs, less copy-pasting. This facilitates reporting and call preparation. For a sales team, it’s a lever for speeding up the pace without losing quality.
Kavkom comparison: native integrations with Zoho, Salesforce, HubSpot, Pipedrive and Zendesk, plus open API. Aircall reviews confirm that the CRM link is decisive in adoption. See for yourself: depth of synchronization, activity feedback and behavior in the event of simultaneous calls.
Aircall is suitable if you want cloud telephony with extensive CRM integrations, rapid deployment and live supervision. For rather stable, multi-site sales/support teams, and number requirements in 100+ countries, it makes sense. AI modules (transcription, summarization, coaching) and advanced reporting add value.
To be avoided if your priority is a tight budget or high staff variability (cost per user considered high), if you conduct intensive outbound (need for a predictive dialer), or if you require highly structured migration support. Several reviews mention unstable bugs/applications, variable audio quality and sometimes slow support.
In these cases, Kavkom ticks all the boxes: plans from €10, unlimited FR/US/CA, with international options on request from €30, with no commitment and prorated, dedicated predictive dialer, responsive French-speaking support, and assisted porting/migration for a serene switchover.
Find out why over 8,000 companies work with Kavkom for their corporate telephony.
4.7 on Capterra
With Kavkom, I was able to easily resolve the issue of communication costs to my regular customers. My agents, too, were no longer restricted in their mobility, because even when on the move, communications are managed.
Ben Cauchois
VP Sales & Operations @ SEIZA
We’ve increased our targets by 10% thanks to the information we’ve gained from call identification and analysis provided by Kavkom’s telephony solution.
Dov Dahan
CEO @ Formideo
We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.
Pierre Roche
Managing Partner
at Groupe OREL
The integration of Kavkom’s virtual number service with voicemail has considerably facilitated our process of collecting visitor testimonials. We have been able to gather valuable feedback that helps us to continually improve our services.
Hélène Lafont-Couturier
Visitor Relations Manager
Musée des Confluences
