CRM-integrated predictive dialer: increase your prospecting efficiency
Good prospecting is one of the determining factors in a successful sale. With the dazzling evolution of business telephony solutions, in particular Ip Centrex or Cloud telephony, winning over new customers has become even easier. In terms of functionality, the predictive dialer integrated into CRM software is one of the most effective tools in this […]
Choosing a hybrid CRM: what are the advantages for a company?
When they decide to resort to the use of software packages or telephone call management software, companies are faced with the difficulty of choosing the best option. Centrex PBX suppliers generally offer two types of solution: cloud or on-premise. If the operation of the first is materialized by the delocalized and dematerialized nature of the […]
Why should your CRM be linked to your call center software?
In view of the competitive environment in which it operates, any company must ensure the quality of its relations with its customers. Recognizing the importance of customers means offering them multiple channels of communication and interaction with the company, hence the importance of combining CRM (Customer Relationship Management) with call center software. Such a combination […]
Features of IP Centrex at Kavkom
IP Centrex technology refers to the process by which a customer’s telephone system is hosted by an operator via an IP. In other words, the company proceeds to the decentralized management of its telephone line. A component of VoIP-based communications, the special feature of cloud telephony is the importance it places on the Internet. Indeed, […]
VoIP operator: how to choose the right provider?
We could present a VoIP operator as a relay of VoIP (Voice over Internet Protocol) technology. This consists of using the Internet as a voice transmission medium for telephone calls. An innovative approach increasingly adopted by modern companies, this technique is a simpler, more flexible and less expensive option than the traditional wired subscription. There […]
Cloud telephony to manage the telephone reception of several entities
For many companies, fashion is in the cloud: they design pay slips, they do the accounting… And for some time now, people have been calling using the cloud. Solution still little known by many professionals, yet it is used daily with very popular applications such as Skype or Whatsapp. For an entrepreneur, cloud telephony has […]
