IP telephony system architecture
IP (Internet Protocol) telephony is an Internet-based telephone system using VoIP (Voice Over Internet Protocol) technologies. It enables you to use a data network, such as the Internet or the Local Area Network, to make calls and exchange texts, images, videos, etc. Voice is digitized and grouped into digital data packets for transport over the […]
IP telephony: definition and operation
What is IP telephony? Familiar with PSTN, the telephone network that was heralded as revolutionary some forty years ago, modern businesses still sometimes find it hard to grasp IP telephony and its many advantages. IP telephony: definition Also commonly referred to as VOIP telephony, this system has been around since 1995, and many professionals have […]
The benefits of IP telephony
2023 marks the official end of life for our old system: PSTN. The lines will be technically retired. That’s why companies have been slowly but surely switching to IP telephony for several years now. For all the professionals about to take this step, the advantages and disadvantages of this new system sometimes seem a little […]
Specifications for an IP telephony solution
Heralded as dying with the rise of new technologies and the development of artificial intelligence, business telephony has taken many by surprise. This field has been able to identify the expectations of a public increasingly in need of human contact in customer relations. New communication channels, the evolution of e-commerce, more complex itineraries – all […]
7 misconceptions about VoIP telephony
VoIP telephony may sound like a barbaric acronym. But it’s simply the ability to transmit voice over the Internet. With the rise of broadband, IP business telephony has become the preferred choice for the vast majority of companies worldwide. However, there is still some resistance, mostly due to preconceived ideas. Let’s take a look at […]
What are the key features of telecom contact and lead management software?
The benefits of telecoms contact and lead management software are well established. They are not there to replace your workforce, but to seriously improve their performance. That said, do you have a detailed understanding of their functionalities? Organization and centralization of contact data The first of the functionalities on offer is, after all, quite elementary, […]
