Virtual Number
Become a world-class company in just a few clicks! Geographic or virtual numbers enhance your company’s professional image abroad. Presenting a local number brings you virtually closer to your customers and consolidates your position in foreign markets.
What is a virtual number?
A virtual number is a telephone number that is not attached to a physical telephone line, but uses VoIP (Voice over Internet Protocol) technology to operate. Unlike a traditional phone number, a virtual number can be used on any Internet-connected device, be it a cell phone, computer or tablet, and can even be configured as an easy-to-remember number to reinforce your brand image. This means you can get a virtual number without the need for a physical SIM card or landline.
Virtual phone numbers are particularly useful for companies wishing to establish a local presence in different geographical areas without having a physical presence there. They enable you to receive local and international calls as if you were locally based, while using a single mobile or fixed-line infrastructure. For example, with an international number, a company based in France can easily receive local calls in the USA or Dom-Tom with a local area code, reinforcing its credibility and proximity to its customers.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Dov Dahan
Co-founder @ Formideo
What’s more, a virtual number offers greater flexibility. You can change your number or geographical area without additional costs or complicated procedures. This flexibility is ideal for professionals who travel frequently, or for companies who want to test new markets. By integrating a virtual phone number into your communication strategy, you optimize not only your customer service, but also your private life by separating your personal and professional communications.
Finally, virtual numbers can be combined with advanced functionalities such as interactive voice response (IVR), enabling callers to be directed to the right service or contact person via an interactive voice menu. This enhances the customer experience by providing a professional, structured welcome right from the first contact.
Call your customers anywhere
Mark your global presence
With a virtual number, your company can offer its customers the convenience of local calls through dedicated phone numbers, making your business accessible and close, no matter where it actually is.
This makes it possible to disappear borders and be locally global without moving from your headquarters. Whether you’re a small company or a large multinational, a virtual number helps you establish a local presence in the geographical areas of your choice, enhancing your professional image and credibility.
Establish a direct link with your audience
There’s nothing like a local number to build immediate trust. By using a local telephone number, you optimize your chances of a positive response on the first call. Customers are more likely to respond to a number they are familiar with.
This perceived proximity increases engagement and customer satisfaction, enabling you to get closer to your target audience in an effective way. Virtual phone numbers allow you to create a number in any geographical area, facilitating smooth, high-quality communication.
Cultivate trust locally
Overcome the reluctance often associated with international numbers by adopting a local number. A virtual phone number removes a significant barrier and creates a sense of proximity. By displaying a local number, you show potential customers that you’re right next door, ready to respond to their needs, boosting your impact and credibility.
This approach is particularly effective for international calls, where the perception of proximity can make all the difference in customers’ decision-making.
Get a virtual number in one click
Getting a virtual number with Kavkom is quick and easy. In just a few clicks, you can set up a local or international phone number that perfectly meets your communication needs.
Here’s how it works:
- Account creation: Register on the Kavkom platform by creating a professional account. Provide the necessary information and choose the plan that best suits your needs.
- Number selection: Select the type of number you want, whether it’s a virtual mobile number, a landline number or a toll-free number. Kavkom offers numbers in over 50 countries, allowing you to choose the local phone number most relevant to your business.
- Configuration: Configure your number by defining hours of availability, call routing rules and integrating features such as interactive voice response (IVR). You can also link your virtual number to your favorite applications and CRMs, such as Salesforce, HubSpot or Zoho, for optimized management of customer interactions.
- Activation: Once configured, your virtual number is ready to use. You can start receiving and making calls from any Internet-connected device, be it a cell phone, computer or traditional telephone.
With Kavkom, you also benefit from unlimited billing on landlines and mobiles, with no commitment. This flexibility allows you to control your costs while offering your customers exceptional quality of service.
Unique features associated with your Kavkom virtual number
Round-the-clock telephone service
Kavkom lets you define the hours of availability for each of your telephone lines. You can organize call transfers to voicemail or another line according to your schedule. This feature ensures that you’ll never miss an important call, even outside business hours. This solution is ideal for setting up a professional on-call service.
For example, calls received after office hours can be automatically redirected to a professional voicemail, ensuring continuity of service.
Special numbers
With Kavkom, you have instant access to special numbers in over 50 countries. These special numbers increase your availability to your international clientele, and enable you to offer services such as toll-free numbers, which are free for callers.
These special numbers are ideal for targeted marketing campaigns, or for offering international customer support at no cost to your customers.
Cascade call routing
Cascade call routing lets you distribute incoming calls among your employees sequentially or simultaneously. You can adjust these configurations in real time to suit your needs.
With Kavkom, you can configure calls to ring the most qualified representative first, then, if he or she is busy, to another representative. This feature improves the efficiency of your customer service and guarantees a rapid response to every call.
Why use a virtual number?
Find out how to expand your global presence with Kavkom's virtual numbers
Virtual numbers allow companies to benefit from multiple local phone lines without the need for a physical presence at these locations.
This solution is ideal for companies looking to expand internationally while maintaining centralized management of their communications. Here’s how Kavkom’s virtual numbers can help you expand your global presence:
- Borderless Local Presence: With virtual numbers, you can create a local presence in any geographical area without having to be physically present. This enables you to reach international markets and get closer to your local customers.
- Communication made easy: Kavkom’s virtual numbers enable you to receive and make calls as if you were locally based, at no extra cost to your customers. This strengthens their trust and makes communication easier.
- Unified management: Integrate your virtual numbers with your existing CRM and management tools for unified management of all your communications. Whether you use Salesforce, HubSpot, Zoho, or any other tool, Kavkom integrates seamlessly to optimize your processes.
- Adaptability and flexibility: Kavkom’s virtual numbers are easy to configure and modify to suit your needs. You can add new numbers, change geographical zones, or adjust call routing parameters in real time.
- Global Customer Support: By using local numbers for your call centers or customer service, you offer a more personal and accessible experience to your international customers, which can greatly enhance their satisfaction.
In short, Kavkom’s virtual numbers are a powerful solution for any company wishing to extend its global reach while maintaining effective, professional communication.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Frequently asked questions
What is a virtual number?
In practical terms, a virtual number, also known as a DID number (Direct Inward Dialing), is a local telephone number corresponding to the telephone structure of a given country. Unlike a traditional fixed or cell phone number, a virtual number uses VoIP (Voice over Internet Protocol) technology to operate without a physical SIM card.
How to use :
- Present a local telephone number to your customers worldwide.
- Provide access to your local rate lines to phones located abroad.
- Use a number on any device connected to the Internet.
What are the advantages of an international number?
International numbers offer a number of advantages for both your company and your customers:
Economical :
- For your business, Kavkom’s unlimited packages keep costs under control.
- For your customers, calling a local number reduces communication costs.
Practical :
- Your company’s services are accessible via a simple Internet connection, eliminating the need for physical phone lines.
Flexible :
- Modular packages adapt to your needs, depending on the geographic coverage you require.
Safety :
- Displaying a local number reassures your customers and partners, increasing their confidence.
How do international numbers work?
Kavkom’s international numbers are powered by VoIP technology, revolutionizing global communications. Your agents can manage calls and business tools at the click of a button, wherever they are in the world. With a virtual number, you can project your local presence wherever you are. Inbound and outbound calls are made at no extra cost, providing a seamless and efficient communication experience.
How do I optimize an international phone number?
Optimize your international numbers with Kavkom by integrating advanced features such as toll-free numbers, telephone permanence, interactive voice response (IVR) and skill-based routing. Use Kavkom’s IP switchboard for centralized management and global communication at no extra cost. Offer greater availability and expertise, wherever your customers are.
How do I create an international number?
Creating an international number with Kavkom is quick and easy. Here are the steps:
- Registration: Create an account on the Kavkom platform.
- Number selection: Select country and number type (mobile, landline or toll-free).
- Validation: Provide the supporting documents needed to legally set up the number.
- Activation: Activate your number and start using it immediately.
With Kavkom, you can easily navigate through the regulations for a quick and legal set-up. Provide your credentials once, then reuse them for future issues. Security and compliance are assured for worry-free global communication.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Find out how to expand your global presence with Kavkom's virtual numbers
Don't miss any more calls and ensure a professional welcome for your customers with Kavkom's telephony solutions. Schedule a demo today to discover how our virtual numbers can transform your operations and increase your efficiency.
