Simultaneous calls
Manage several calls in parallel, so you’re always available for your customers and never miss an opportunity.
Manage multiple calls simultaneously
Simultaneous Calling is a feature that allows the same number to ring simultaneously on several telephone lines or devices. They are essential for ensuring maximum availability and responsiveness in your communications. By managing several calls at the same time, you’ll never miss another opportunity to satisfy your customers and improve your operational efficiency.
Stay in touch
Kavkom’s simultaneous calls ensure that your company is always within reach. Handle multiple calls at the same time to respond quickly to customer requests, improving customer satisfaction.
Communicate your corporate identity
Simultaneous Calling is a feature that allows the same number to ring simultaneously on several telephone lines or devices. They are essential for ensuring maximum availability and responsiveness in your communications. By managing several calls at the same time, you’ll never miss another opportunity to satisfy your customers and improve your operational efficiency.
Flexibility of use
Enjoy unlimited simultaneous calls from your numbers to all your extensions. Configure unlimited calling strategies with IVRs, call groups, schedules and much more, according to your needs and preferences.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
How do simultaneous calls work?
Simultaneous calling is an advanced feature that allows multiple users to receive calls from a phone number or use it for outgoing calls at the same time.
Why use simultaneous calls?
This solution optimizes communications efficiency by facilitating real-time collaboration, which can boost your company’s productivity. It also reduces waiting times for customers, boosting customer satisfaction.
Are there any limitations on the number of simultaneous calls?
There’s no limit to the number of simultaneous calls, and our solution offers great flexibility in terms of simultaneous call capacity. We work with our customers to determine the best configuration for their team size and expected call volume.
What are the audio quality guarantees for simultaneous calls?
Our simultaneous call system incorporates advanced technologies to ensure exceptional sound clarity, minimize disruption and deliver a seamless experience. We are constantly investing in upgrading our infrastructure to guarantee irreproachable audio quality.
How do I set up simultaneous calls?
Setting up simultaneous calls for your business is simple and customized to your specific needs. Our dedicated team will guide you through the installation process.
What are the associated costs?
Simultaneous calls are included in our offers at no extra cost. We offer flexible solutions with pricing plans tailored to the size of your business, ensuring maximum value for your investment.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The benefits of Kavkom simultaneous calls
Enhancement of the customer experience
Better call management leads to a significant improvement in the customer experience. Customers no longer have to wait long for a response, which boosts customer satisfaction and can help build customer loyalty. Responsive customer service is key to your company’s positive reputation.
Increase your productivity
By allowing multiple users to make calls simultaneously, your team can work more collaboratively and efficiently. This eliminates communication bottlenecks, boosting productivity. Real-time coordination between team members becomes a reality, facilitating rapid problem resolution.
Optimization of call management
Simultaneous call solutions often offer centralized management tools. This allows the administrator to supervise and control calls from a single interface. Centralized management simplifies system configuration, monitoring and maintenance, offering total control over corporate communications operations.
