Our articles about Telephony

When a company is looking for an Internet telephony solution, two expressions often come to mind: VoIP operator and VoIP provider. And very quickly, a

This is often referred to as a SIP server. Configuration. Hosting. Infrastructure. But in reality… What companies are really looking for is usable, simple, operational

The gradual demise of the PSTN telephone network is forcing companies to rethink their communications infrastructure. Traditional lines are being replaced by Internet-based solutions. But

No surprise there. From Australia, a call from a foreign telephone number is often met with an immediate reflex: don’t pick up. Conversely, an Australian

You need to call 1,000 contacts in two days. Not in a month, now, or send a voicemail to 300 customers to confirm an appointment,

This is where theACD comes into its own.This functionality is sometimes misunderstood, even though it forms the core of call handling in professional environments. This