Are you looking for a software solution to better manage your telephone prospecting campaigns? The telemarketing software Kavkom is just what you need. Reliable, powerful and easy to use, this tool will not only help you save time, but also optimize the productivity of your prospectors. Details in this article.
What exactly is telemarketing software?
Telemarketing software is a computer program developed to facilitate the management of calls from customers or prospects, in order to retain those already acquired and attract new ones. It can be progressive, predictive or preview dialing software. Each program has its own operating mode. But they do have one thing in common: optimize call center performance and ensure your company’s profitability.
The software can automatically dial several thousand telephone numbers to broadcast a voice message, redirect the prospect to a call center agent, leave a voice message or send an SMS. How to choose the right numbering software for telephone prospecting? It all depends on your company’s needs and objectives. First you need to define the number of prospects you want to contact per day, and the number of telephone calls you want to make.
The different types of telemarketing software
There are several types of telemarketing software available today:
- The predictive system
The software works simply: it contacts several prospects simultaneously and forwards the first call to the first available agent, and so on. If no agent is available, the call is automatically and directly hung up.
- Progressive call software
This practical program studies the contact list. When he rules a call, the system automatically dials the prospector’s number. It can trigger several hundred or even thousands of outbound calls, without the agent having to do anything. The other advantage of this system is that it avoids idle time, i.e. the time between two calls.
- Preview mode
This program differs from the other two in that it allows the telemarketer to view the prospect’s information before the outbound call is launched.
Why use telemarketing software?
Generally speaking, the first advantage of phoning software for telemarketing is that it time saving . As the program automatically initiates calls, the call center agent no longer has to do anything. All he has to do is launch the “Auto dialer” program. At the same time, it allows him to focus on other tasks, or to respond efficiently to a particular prospect’s request.
Telemarketing software also comes in handy to avoid wasting time with empty ringers, invalid or wrong numbers, and so on. In a way, the program also lets you update your contact list. What’s more, if there’s no answer, the program calls the numbers back at the right time.
The use of telemarketing software also facilitates team supervision . In fact, the program displays agents’ results in real time: the number of successful calls, unanswered calls, calls that have gone to voicemail, and so on. Every telemarketer will then know what he or she needs to do to improve performance. This is also ideal for optimizing cell and company productivity.
Kavkom, supporting your growth
Kavkom is a provider of professional telephony solutions. Our goal is to modernize business communications and and collaboration, we only use quality, high-performance and innovative tools. That’s why we strive to build relationships based on mutual trust and respect. We are committed to supporting your company’s growth and development.
We offer you our call robot to lighten your agents’ workload and help them save time and increase productivity. Our software is easy to install and easy to use. In fact, it takes very little time to set up: less than a minute. Once installed, it is immediately operational . In addition to chaining calls, it also displays the statistics of telemarketers. And to help you get to grips with its use, Kavkom is always ready to listen, with its team of experts at your disposal.