IVR: Advantages of an interactive voice server for customer service
What is an interactive voice server and what are its benefits for customer service? Companies use a variety of strategies to improve productivity. Some of these involve the organization of their call centers. This is particularly true of interactive voice servers, the use of which has a positive impact on customer service performance, and therefore […]
How does IP Centrex telephony benefit your business?
IP Centrex telephony: the advantages for your business Your business seems to have taken off far from the turbulent zones, but its figures remind you of the harsh reality: your telephone system is severely reducing your budget. Fortunately, IP Centrex telephony is reaching out to you. It offers all the advantages of traditional telephony, but […]
Phone software for call center and CRM
Phone software for call center + CRM The channels offered to customers for communicating, obtaining information, placing orders or appeals remain numerous today thanks to innovative technologies . This variety in the assets of the customer who can now interact with the company by voice or a digital system can be very beneficial if your […]
Why choose IP Centrex as your business telephony solution?
Because it is simple and easy to implement, IP Centrex telephony is attracting more and more businesses. Already in 2009, more than 35% of SMEs opted for this innovative solution, and since then the number of beneficiaries has continued to grow exponentially. And if it was time for you to see behind the curtain? Specialist […]
How do I migrate to Centrex IP telephony?
Since the advent of ADSL, your company, like thousands of others, can take the plunge into Centrex IP telephony. Scalable, it adapts to the growth of your business, unlike traditional telephony, which imposes limits. With lower costs, VoIP telephony can help you save up to 40%, while offering excellent listening quality and improved ergonomics. Choose […]
How does cloud telephony compare with traditional technologies?
It’s becoming increasingly obvious that cloud telephony offers a whole host ofadvantages that make telecom management easier for businesses. What seems less clear is that some managers are reluctant to take the plunge into the world of IP centrex is that no special knowledge is required to operate it. Your employees’ current skills are more […]
