Webphone vs Softphone: which technology to choose?
In the corporate world, telephony enables you to develop close relationships both internally and with your customers and partners. With the advent of VoIP technology, innovative and practical solutions such as Webphone and Softphone have emerged. Want to know which one is right for you? Find the answer in this article from Kavkom, your telecom […]
The benefits of unified communication for businesses
The advent and increasingly innovative improvement of business communication technologies are eclipsing deficient and expensive analog processes. We are now talking about VoIP telephony , electronic messaging, videoconferencing and more recently unified communication. The latter, which was already very successful in America and Asia, has recently conquered Europe. So what is this technology? What are […]
6 essential tools to boost call center prospecting efficiency
For any company, the customer is the target to conquer, consolidate and expand in order to continue to exist. If your SMB or VSE is involved in telephone marketing, you may be wondering how to optimize your prospecting campaigns. A number of next-generation telephony software and solutions are available to help you conquer the market. […]
Coupling business telephony with Salesforce: for what advantages?
Using VoIP telephony to manage business communications is the norm in business operations today. However, few of them benefit from an option of integrating this technology into their CRM software. With Kavkom’s solutions, you can easily couple your business telephony (CTI) to the Salesforce tool. Discover the advantages of this precious offer dedicated to the […]
CRM-integrated predictive dialer: increase your prospecting efficiency
Good prospecting is one of the determining factors in a successful sale. With the meteoric evolution of business telephony solutions, particularly Ip Centrex or Cloud telephony, winning new customers has become even simpler. In terms of functionality, the predictive dialer integrated into CRM software is one of the most effective tools in this field. How […]
Choosing a hybrid CRM: what are the advantages for a company?
When they decide to resort to the use of software packages or telephone call management software, companies are faced with the difficulty of choosing the best option. In this regard, pabx centrex providers generally offer two types of solutions: cloud or so-called on-premise solutions. If the operation of the first is materialized by the delocalized […]
