ToIP (Telephony over Internet Protocol) is radically transforming business communications. This innovative technology redefines business telephony, offering unprecedented flexibility and functionality.
Discover why ToIP is the solution of the future for optimizing your exchanges and propelling your company into a new era of productivity.
Understanding ToIP: more than just VoIP
What is ToIP and how does it work?
ToIP, or Telephony over Internet Protocol, is the natural evolution of business telephony. Unlike traditional telephony, which relies on the switched telephone network (PSTN), ToIP uses the Internet to transmit voice and data communications.
Here are the main features of ToIP:
- Using IP networks to route calls
- Converting voice into data packets
- Transmission via high-speed or fiber-optic Internet connection
- Integration of voice, data and video services on a single network
ToIP goes beyond simple Voice over Internet Protocol (VoIP) to offer a complete business telephony solution. It encompasses not only voice transmission, but also call management, unified messaging and integration with other business tools.
What are the differences between ToIP and VoIP?
Although ToIP and VoIP both use the Internet to transmit voice communications, there are some significant differences:
- Scope:
- VoIP: Mainly used for long-distance and international calls
- ToIP: complete business telephony solution, replacing the traditional switchboard
- Infrastructure :
- VoIP: Can operate over the public Internet
- ToIP: Generally deployed on a private or dedicated network to guarantee quality of service
- Features :
- VoIP: Focused on voice transmission
- ToIP: Integrates advanced features such as unified messaging, videoconferencing and real-time collaboration
- Protocols :
- VoIP: uses various protocols including SIP (Session Initiation Protocol)
- ToIP: relies on standard and proprietary protocols for better integration
- Scalability :
- VoIP: limited in terms of evolution and integration
- ToIP: Highly scalable, adapting to growing business needs
In short, ToIP offers a more complete and integrated solution than simple VoIP, meeting the complex communication and collaboration needs of modern businesses.
The concrete benefits of ToIP for your company
Cost reduction and resource optimization
Adopting ToIP (Telephony over Internet Protocol) has many financial advantages for your company:
- Lower communication costs :
- Significant reduction in long-distance call costs
- Low rates for international calls – Elimination of traditional telephone line charges
- Simplified maintenance :
- A single network to manage for voice and data
- Easier software updates – Reduced need for physical intervention on hardware
- System scalability :
- Add or remove lines without additional hardware
- Quickly adapt to changing business needs
Comparison table: ToIP vs. traditional telephony
| Criteria | ToIP | Traditional telephony |
| Cost of calls | Reduced | High |
| Infrastructure costs | Low | Important |
| Scalability | High | Limited |
| Maintenance | Simplified | Complex |
| Software integration | Native | Difficult |
| Audio quality | Depends on bandwidth | Stable |
| Advanced features | Numerous | Limited |
By opting for ToIP, you not only optimize your communication costs, but also gain the flexibility and scalability that are essential in a constantly changing business environment.
Greater flexibility and mobility
ToIP is revolutionizing the way businesses manage their communications, offering unprecedented flexibility and mobility:
- Access to the company’s telephone system from anywhere
- Using softphones on computers and smartphones
- Seamless call transfer between home and office
- Distributed team management :
- Virtual numbers to create a local presence in different regions
- High-quality audio and video conferencing
- Screen sharing and real-time collaboration
- Rapid adaptation to organizational changes :
- Adding or moving stations without physical intervention
- Change call routing parameters in just a few clicks
- Easy integration of new sites or subsidiaries
- Enhanced business continuity :
- Automatic call redirection in the event of local failure
- Access to telephony functions even in the event of problems at the main site
- Backup voice messages and communication data in the cloud
- Employee mobility :
- Use of the same number on different devices (landline, mobile, computer)
- Unified messaging accessible from any terminal
- Click-to-call function from business applications
ToIP thus transforms your telephony system into an agile tool, capable of adapting instantly to your company’s changing needs and to new ways of working, such as telecommuting or hybrid teams.
Advanced integration with business tools
ToIP isn’t just about transmitting voice over IP. It offers advanced integration possibilities with your business tools, optimizing your processes and boosting the productivity of your teams.
Here are the main advantages of this integration:
- Connection with CRM :
- Automatic display of customer file on incoming call
- Recording of telephone interactions in the customer history
- Launch calls directly from the CRM interface
- ERP integration :
- Synchronization of communication data with internal processes
- Management of calls related to orders or interventions
- Integrated reporting for a complete business overview
- Seamless transition from chat to audio call
- Sharing documents during conversations
- Meeting planning with conference number integration
- Creation of business applications integrating telephony functionalities
- Automating communications tasks
- Custom dashboard development
- Integration with help desk software :
- Automatic allocation of tickets based on calls
- Track time spent on the telephone for each intervention
- Conversation recording for training and service improvement
List of the main benefits of ToIP-business tool integration :
- Considerable time savings in communications management
- Improved customer experience through more responsive, personalized service
- Reduce errors associated with manual data entry
- In-depth analysis of customer and prospect interactions
- Optimization of sales and customer support processes
- Greater flexibility to adapt to the specific needs of each company
By integrating ToIP with your business tools, you create a powerful, coherent communications ecosystem aligned with your company’s objectives.
Setting up a high-performance ToIP infrastructure
Technical and hardware requirements
To deploy an effective ToIP solution, your company needs to ensure that it has the necessary technical and hardware elements in place. Here are the main prerequisites:
- Network :
- High-speed or fiber-optic Internet connection
- High-performance local area network (LAN), ideally with Gigabit Ethernet
- WAN for multi-site companies
- Quality of Service (QoS) configured to prioritize voice traffic
- Bandwidth :
- Minimum 100 kbps per simultaneous call
- Allow margin for peak use and future growth
- Equipment :
- IP phones or softphones for each user
- ToIP server (physical or virtual) to host the system
- VoIP gateway for interconnection with the switched telephone network (if required)
- PoE (Power over Ethernet) switches to power IP phones
- Safety :
- Firewall configured for VoIP traffic
- Intrusion detection and prevention system (IDS/IPS)
- VPN for secure remote communications
Checklist to assess your company’s readiness :
□ Audit of existing network infrastructure
□ Assessment of available bandwidth and future needs
□ Inventory of ToIP-compatible equipment
□ Checking the compatibility of business applications with ToIP
□ Training IT staff in the specifics of ToIP
□ Migration plan from existing telephone system
□ Defining a security policy adapted to ToIP
□ Budget allocated for any necessary upgrades
□ Choosing the right ToIP provider for your needs
By ensuring that you meet these prerequisites, you’ll lay the foundations for a robust, high-performance ToIP infrastructure capable of meeting your company’s communication requirements.
What are the security challenges associated with ToIP?
Security is a crucial aspect of any ToIP infrastructure.
Here are the main issues and measures to put in place to protect your communications:
- Confidentiality of voice data :
- Risk: Interception of communications on the IP network
- Solution: Encryption of voice and data flows
- Integrity of communications :
- Risk: Modification of data in transit
- Solution: Use secure protocols such as TLS or SRTP
- Service availability :
- Risk: Denial-of-service attacks (DDoS)
- Solution: Configuration of specialized firewalls and intrusion detection systems
- Equipment vulnerabilities :
- Risk: Exploiting vulnerabilities in IP telephones or ToIP servers
- Solution: Regular firmware and software updates
- User authentication :
- Risk: Identity theft and unauthorized access
- Solution: Strong authentication and rigorous management of access rights
- Internal network protection :
- Risk: Using ToIP as an entry point to the corporate network
- Solution: Network segmentation and dedicated voice VLANs
Our tips for securing your ToIP infrastructure :
- Perform regular security audits of your VoIP/ToIP network
- Train your employees in safe communication practices
- Use complex, unique passwords for all equipment and user accounts
- Implement a strict security policy, including access management and traffic monitoring
- Choose ToIP solutions with advanced security features
- Consider using a virtual private network (VPN) for remote communications
- Monitor suspicious activity on your ToIP network in real time
By taking these security issues into account and applying the appropriate measures, you can guarantee the protection of your ToIP communications against potential threats, ensuring the confidentiality and integrity of your business exchanges.
Boost your productivity with Kavkom's advanced features
Virtual call center and intelligent flow management by Kavkom
Kavkom revolutionizes call center management with a powerful and flexible suite of tools. Here’s how Kavkom’s advanced features can optimize your operations:
- Intelligent call routing :
- Automatic call distribution (ACD) based on your agents’ skills
- Call prioritization with customizable criteria
- Dynamic redirection in case of overload, thanks to Kavkom call cascades and call groups
- Real-time supervision :
- Interactive Kavkom dashboard for monitoring call center performance
- Live monitoring of queues and agent status
- Automatic alerts configurable to your specific needs
- Performance analysis :
- Detailed reports on call volumes, handling times and resolution rates
- Recording conversations for training and quality assurance
- Advanced call statistics for in-depth business analysis
- Omnichannel integration :
- Unified management of voice, email and chat interactions with Kavkom’s integrated hybrid CRM
- 360° view of customer history, accessible from all your communication channels
- Seamless conversations across channels for a seamless customer experience
- Advanced features :
- Customizable IVR (Interactive Voice Response) to optimize the customer experience
- Automatic call-back system to reduce waiting times
- Integration of telephone scripts to guide your agents
- Flexibility and scalability :
- Easily add remote agents or delocalized sites with Kavkom’s teleworking solution
- Quickly adapt call flows to peaks in activity thanks to hourly routing
- Scalability to support your company’s growth
With Kavkom, optimize your resources, improve the quality of your customer service and increase customer satisfaction, while enjoying unrivalled flexibility in your contact center management.
Unified collaboration and multimedia with Kavkom
Kavkom integrates voice, video, instant messaging and document sharing for seamless, enhanced collaboration.
Here’s how Kavkom’s ToIP solution transforms your business communications:
- Advanced voice communications :
- High-quality VoIP calls on all your devices
- Intuitive conference calls for productive meetings
- Accompanied call transfer for smooth collaboration between colleagues
- Video integration :
- HD videoconferencing integrated into your working environment
- One-click screen sharing for effective presentations
- Seamless transition from audio calls to video conferences
- Professional instant messaging :
- Integrated team chat for fast, efficient communication
- Accessible and searchable conversation history
- File sharing directly in conversations
- Collaborative document sharing :
- Integration with your Kavkom hybrid CRM for easy access to customer documents
- Real-time collaborative editing of shared documents
- Centralized version management for better tracking of changes
- Unifying communication channels :
- A single interface to manage all your communications
- Synchronization of presence status on all channels
- Unified history of customer interactions, regardless of the channel used
- Mobility and flexibility:
- Access all functions from your smartphone or tablet
- Continuity of conversations between devices
- Solution for teleworking and distributed teams
Thanks to these unified collaboration features, Kavkom enables you to optimize communication within your company, improve team productivity and deliver a consistent customer experience across all channels.
oosing the right ToIP solution for your needs
Kavkom, your ideal ToIP partner: 10 essential criteria for making the right choice
When choosing a ToIP provider, it’s crucial to take several factors into account to guarantee a solution tailored to your needs.
Here is a list of key points to consider:
- Service reliability :
- Guaranteed uptime (Kavkom guarantees 99.99% uptime)
- Redundant servers and connections – Consistent audio quality, even under heavy traffic
- Technical support :
- Support availability (Kavkom offers 24/7 support)
- Responsiveness and expertise of our technical teams
- Varied support channels (telephone, email, live chat)
- Solution scalability :
- Ability to adapt to your company’s growth
- Easily add new features
- Integration with your existing and future tools
- Communications security :
- End-to-end encryption of calls and data
- Compliance with security standards (RGPD, etc.)
- Regular security system updates
- Feature-rich :
- Virtual call center with advanced features
- Unified collaboration tools (videoconferencing, messaging, etc.)
- Integrated CRM for optimal contact management
- Ease of use :
- Intuitive user interface
- Comprehensive training and documentation
- Customize the interface to suit your needs
- Transparent pricing :
- Clear, predictable pricing model
- No hidden costs
- Flexible billing options
- Supplier experience and reputation :
- Number of years on the market
- Customer references in your industry
- User reviews and testimonials
- Capacity for innovation :
- Clear, ambitious product roadmap
- Regular integration of new technologies
- Listening to customer needs for continuous improvement
- Geographical coverage :
- Availability of local numbers in the countries where you operate
- Multilingual support for your international teams
- Compliance with local telecommunications regulations
By carefully evaluating these criteria, you’ll be able to choose a ToIP provider like Kavkom, capable of meeting your current and future business communication needs.
Kavkom is the partner of choice in this transition, offering a robust, flexible and feature-rich ToIP solution. Whether you’re a growing SME or a large enterprise looking to optimize your processes, the Kavkom platform can be tailored to your specific needs.
