Software designed specifically for sales and e-commerce companies
Optimize customer support in a single call. Integrate your favorite e-commerce tools to centralize data and enhance the shopping experience. Even small businesses, such as online stores, can now access professional telephony solutions thanks to Kavkom’s mastery of IP technologies.
Offer your customers an exceptional experience
Integrate Kavkom into your e-commerce platform
- Instant integration with e-commerce platforms: Kavkom connects effortlessly to platforms such as WordPress or Shopify.
- Immediate access to customer information: as soon as a call is received, contact and order details are displayed on the Kavkom phone, eliminating the need for manual searches.
- Essential features for growing online stores:
- Building trusting relationships: telephone contact establishes solid links with customers seeking confidence and assurance, particularly for valuable products or services.
- Speed of service: rapid problem resolution, effective information and advice speed up and enrich the purchasing experience, fostering customer loyalty.
- Gathering valuable information: calls offer a direct and warm way of understanding customer perceptions of products and services, and the company’s image.
- Crucial choice for telephone services: selecting the right telephone service is crucial to avoid unnecessary costs and wasted time.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
Reduce problem resolution time
- Systematically direct your customers to the right agent, using efficient call routing and Interactive Voice Response (IVR), to maximize problem resolution from the very first call.
- Enhance your customers’ shopping experience by quickly accessing their complete history, so you can resolve problems more efficiently and offer a tailored service.
Find out how to expand your global presence with Kavkom's virtual numbers
These numbers enable companies to have several local telephone lines without requiring a physical presence at these locations.
Optimize staff management by tracking call activity
- Monitor key performance indicators (KPIs), such as missed call rate, call volume per agent and agent availability, to improve the customer experience.
- Follow call activity in real time via our news feed, and quickly adjust your operational processes to meet changing requirements.
Make teleworking easier with our solution
- Easily install Kavkom.
- Keep teams connected, no matter where their offices are located.
- Get instant access to over 80 integrations, and customize them with our Webhooks and open API to meet your specific requirements.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Features appreciated by stores and e-tailers
E-commerce integrations
Combine Kavkom with your preferred e-commerce platform to get a complete overview of your customers’ buying journey.
Call routing
Easily define and adjust call routing and interactive voice response parameters to ensure customers are redirected to the right team on their first attempt.
Detailed analysis
Control every interaction via the Kavkom dashboard, leverage data for strategic decisions and deliver exemplary shopping experiences.
Waiting queue
Manage incoming calls efficiently with unlimited queues and personalized announcements.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls.
Call Routing
Optimize the routing of incoming calls with features such as IVR, call groups and timetables.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting.
Call recording
Record calls for more efficient follow-up, better service quality and training for your teams.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Kavkom telephony tools for e-businesses
What is Kavkom and how does it benefit e-tailers?
- Kavkom offers an IP-based cloud telephony solution, ideal for e-businesses.
- Features include integration with e-commerce platforms, personalized telephone greetings and customer interaction tracking.
What are Kavkom's main e-commerce features?
- Web interface unifying corporate telephony and multifunctional CRM.
- Virtual numbers for a local presence.
- Interactive Voice Response (IVR) for 24/7 telephone reception.
- Call tracking and management tools.
How is Kavkom transforming the customer experience in e-commerce?
- Offers a personalized, professional telephone service.
- Enables efficient call management and improved customer follow-up.
- Integrates with CRM tools for an enhanced customer experience.
What are the advantages of Kavkom VoIP telephony for online stores?
- Clear, professional communication.
- Flexibility and scalability to adapt to the needs of e-businesses.
- Reduced installation and maintenance costs.
How does Kavkom's personalization strategy benefit e-tailers?
- Improved customer experience thanks to adapted telephone reception.
- Tools to personalize interactions and better understand customer needs.
How does Kavkom help e-tailers achieve their sales targets?
- Facilitates call management and improves operational efficiency.
- Helps increase the volume and quality of customer interactions.
How does Kavkom's Cloud telephony simplify communication management for e-tailers?
- Quick and easy activation via a simple Internet connection.
- Centralized telephony management, adaptable to a wide range of tools.
What customization options does Kavkom offer e-tailers?
- Virtual numbers adapted to customer location.
- Customized settings for telephone reception and opening hours.
How does Kavkom improve customer relationship management for e-tailers?
- Automatic feedback of customer files during calls.
- Interaction tracking and real-time editing of customer information via CRM.
What performance monitoring tools does Kavkom offer e-tailers?
- Clear statistical tables to monitor call times and profitability.
- Performance analysis to continuously improve customer service.
