Professional switchboard for Shop and E-Commerce

Even small businesses, like online stores, need efficient telephony solutions due to their limited amount of human and financial resources. Kavkom provided these tiny structures with access to professional telephony solutions reserved for large companies thanks to its mastery of IP technologies.

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E-commerce, telephony as a growth driver

For an online store, the telephone service is an essential growth factor. Telephone contact helps build a strong relationship with customers looking for a reliable business. Mainly when the store sells expensive services or products, it also promotes fast service, problem-solving, information provision, or advice-giving in a short amount of time. And above all, it enriches the customer’s shopping experience, quickly building customer loyalty. Finally, it is an excellent means of gathering information; understanding how customers perceive products, services, and their image through immediate, direct, and warm contact. Nevertheless, the choice of telephone service must be made with the utmost care. Otherwise, it can prove to be expensive and time-consuming.

Solution : Phone System

Prorated invoicing & no obligations !

Custom

Ask for a personalized plan according to the needs of your business.

Comfort

100% unlimited inbound calls
and outbound calls
Virtual number offered

Basic

100% unlimited inbound calls
Mobile redirection included
Virtual number offered

The needs of e-commerce sites in terms of telephony

Online stores need:

To be able to manage a telephone service with a small staff

Manage all your business telephony online, with a simple Internet connection

Web interface combining a complete system of business telephony and multi-feature CRM

Scalable, Cloud-based IP telephony solution that can connect to many tools

Connected to all phones, smartphones and Webphone (digital touchpad)

Centralizing the management of the telephone fleet, calls and customer relations

To be able to provide quality telephone reception for all requests

Ensure a 24/7 phone reception with Kavkom's IPBX Virtual Switchboard

Pre-pickup: immediate call handling, with music and on-hold messages

Configurable Interactive Voice Response, directing the caller to the right department or voicemail

Communication of opening hours outside of which the customer leaves a voicemail message

Two-way calls, queuing, message recording and notifications in case of absence

To be accessible, as close as possible to Internet users

Give your online store a local number and the geographical location that goes with it

Virtual numbers with local pricing as close as possible to the customer, to be communicated on the store

Creation of 1 number per department - sales or support - routed to the same user

Set the greeting for each number according to business hours, service offered

Recording of voice messages on the Interactive Voice Response

To distinguish between sales and support calls

Save time by adapting telephone answering to the nature of the service: sales or support.

Interactive Voice Response: pre-recorded message broadcast based on service number

Customizable voice menu: creation of scenarios to guide and sort calls efficiently

Interactivity: the caller hears the menu and finds their way by pressing their phone keys

Identification of the purpose of the call and redirection to the appropriate destination; extension, voicemail

To exploit the potential of the website to generate calls

This feature helps facilitate interactions from the e-commerce site

The number of your telephone service is highlighted on the store's website

Connection: Visitors initiate the call with a click from their smartphone

Orientation: Their call is picked up immediately by the Interactive Voice Response.

Routing: Customers are redirected to a human operator or a voicemail, depending on what time it is

To manage customer relations effectively

Benefit from a range of tools for managing customer relations and boost your in-store sales

Automatic display of files at the time of the call

Access to customer information on the Hybrid CRM interface

Realtime file editing – info, comments – and relationship follow-up thanks to the CRM

Performance tracking on clear statistical tables, measuring call time and profitability

A lean, efficient and cost-effective telephone infrastructure

Kavkom's Cloud-based telephony solution is as light as it is economical

Activation in less than a minute with simple broadband internet connection

IP telephony solution hosted in the cloud and fully operable from the web interface

No installation, hardware or maintenance costs

Complete packages with no hidden costs, adapted to the budgets of small structures, with no longterm obligation

Kavkom, innovative telephony tools for e-commerce websites

Kavkom’s business telephony tools help meet the specific needs of e-commerce sites…

In less than one minute, expand your workplace telephony

and test all of Kavkom’s potential on its secure platform