Call software for schools and online training courses
Our call software accompanies students and teachers from the beginning to the end of their educational journey with tailor-made voice support.
Your online educational establishment optimized by our cloud telephony solution
Fast, flexible set-up
This is where Kavkom telephony comes into play, offering a flexible yet powerful solution, perfectly adapted to the specific needs of training organizations or online schools.
- Instant communication: launch communications with students and teams quickly. Invite your employees, structure your processes, develop your international training offer and initiate calls without delay.
- Agile management: Easily modify call management, agent availability, call distribution and IVR configurations to adapt to call flow and meet your requirements.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Offer Your Students a Tailor-Made Experience
- Make sure that every interaction, whether it's answering a program-related question or providing details about a degree course, is tailor-made for students and supervisors.
- Deepen your understanding of each student by integrating all relevant data into your CRM and Helpdesk systems, enabling instant access to each student's complete history.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Controlling and improving your telephone activity
- Key Indicator Monitoring: Keep an eye on key performance indicators such as call failure rate, call volume per agent, and team availability, to optimize your business results.
- Dynamic Call Management: With our real-time monitoring interface, you can adjust your operational processes on the fly to meet your needs. This responsiveness enables you to adapt your human resources to offer students an enriched experience.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Integrate standards of excellence in safety
- We secure your data in transit and at rest with TLS 1.2 and AES 256 encryption, while hosting it in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP.
- Kavkom rigorously complies with GDPR standards, performs continuous monitoring of customer data security to respond effectively to incidents, and holds SOC 2, HIPAA, GDPR, Star Level 1 and Cyber Essentials certifications.
Compliance with GDPR laws of June 2018
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Features popular with companies
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use the data to optimize your strategies and deliver an unprecedented customer experience.
International numbers for global reach
Expand your presence with virtual numbers that let your business reach out locally and internationally, giving your customers the ease of contacting you, wherever they are.
IVR menu and Intuitive Messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or department. Receive your voice messages directly by e-mail, so you never miss an opportunity.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Are you ready to improve your communications?
Activate Kavkom on your existing device.
