Telephony software for the sales industry: Optimize your operations with Kavkom
Optimize your customer support with Kavkom, integrating your favorite e-commerce tools to centralize data and enhance the shopping experience. Our cloud telephony solutions give small businesses, including online stores, access to professional functionality. Using a cell phone or virtual switchboard, Kavkom simplifies customer relationship management and enhances every interaction with advanced IP technology.
Offer your customers an exceptional experience
Integrate Kavkom into your e-commerce platform
Easily integrate Kavkom with your favorite e-commerce platform such as WordPress or Shopify. Thanks to this instant integration, customer and order information is displayed as soon as a call is received, improving customer relationship management. This feature enables sales teams to quickly provide answers and resolve issues, enriching the shopping experience and fostering customer loyalty.
Essential features for growing online stores:
- Building trusting relationships: telephone contact establishes solid links with customers seeking confidence and assurance, particularly for valuable products or services.
- Speed of service: rapid problem resolution, effective information and advice speed up and enrich the purchasing experience, fostering customer loyalty.
- Gathering valuable information: calls offer a direct and warm way of understanding customer perceptions of products and services, and the company’s image.
- Crucial choice for telephone services: selecting the right telephone service is crucial to avoid unnecessary costs and wasted time.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
Reduce problem resolution time
- Reduce problem resolution time with Kavkom by using our call routing and interactive voice response (IVR) system.
- Direct your customers to the right agent on the first call for fast, efficient resolution.
- Gain instant access to complete customer histories to deliver personalized, optimized service, boosting customer satisfaction and loyalty.
Lower operating costs
- Reduce your operating costs with Kavkom. Our VoIP telephony solution eliminates the cost of maintaining physical infrastructures and reduces communication costs, especially for international calls.
- By opting for cloud telephony, you can invest the resources you save in other critical aspects of your business, improving your overall efficiency.
Find out how to expand your global presence with Kavkom's virtual numbers
Expand your global presence with Kavkom’s virtual numbers. These numbers enable companies to have multiple local phone lines without requiring a physical presence in those locations. By using virtual numbers, you can improve customer relations by facilitating local communications while keeping operational costs low, reinforcing your company’s credibility and accessibility.
Optimize staff management by tracking call activity
- Optimize staff management with Kavkom’s call activity monitoring. Monitor key performance indicators (KPIs) such as missed call rate, call volume per agent and agent availability to improve the customer experience.
- Follow call activity in real time via our news feed, and adjust your operational processes quickly to meet changing requirements, ensuring effective management of your sales teams.
Make teleworking easier with our solution
- Make teleworking easy with Kavkom’s cloud telephony solution. Install Kavkom easily to keep teams connected, regardless of their office location.
- Take advantage of over 80 instant integrations and customize them with our Webhooks and open API, meeting your specific requirements and improving the collaboration and productivity of your sales teams.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Features appreciated by stores and e-tailers
E-commerce integrations
- Combine Kavkom with your preferred e-commerce platform for a complete overview of your customers’ buying journey.
- This integration enables smooth, centralized management of telephone communications and customer data, improving the shopping experience and customer loyalty.
- Kavkom connects instantly to platforms such as WordPress and Shopify, facilitating customer relationship management.
Call routing
- Optimize call routing with Kavkom by easily defining and adjusting Interactive Voice Response (IVR) system parameters.
- This feature ensures that customers are redirected to the right team on their first attempt, improving your customer service’s operational efficiency and customer satisfaction.
Detailed analysis
- Use the Kavkom dashboard ‘s detailed analyses to monitor every interaction and make strategic decisions.
- The data collected enables us to track call performance, identify trends and understand customer needs.
- This functionality helps to continually improve services and deliver exemplary shopping experiences, optimizing customer relationship management.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting with just one click.
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Call recording
Turn every conversation into a growth opportunity with Kavkom! Our intuitive and highly secure call recording functionality is the must-have tool for any company aiming
Waiting queue
Manage incoming calls efficiently with unlimited queues and personalized announcements.
Call Routing
Transform your inbound call management with intelligent routing from Kavkom. Our cloud solution automatically routes each call to the most qualified agent, according to your
Why choose Kavkom for your sales telephony?
A complete, integrated solution
Choose Kavkom for a complete, integrated telephony solution. Our system combines telephony, CRM and communication tools in a single interface, optimizing customer relationship management. This centralized integration enhances the productivity of sales teams and helps deliver high-quality customer service. Kavkom offers simplified, efficient management of all your customer interactions.
Quality service and support
Enjoy quality service and support with Kavkom. Our teams are available to support you every step of the way, from implementation to day-to-day use. Satisfied customer testimonials and case studies demonstrate our commitment to providing effective telephony solutions. Our technical support team quickly resolves problems to ensure optimum use of our telephony system.
Scalability and scalability
Kavkom solutions are designed to grow with your business. Whether you’re a physical store, e-commerce or dropshipping business, our cloud telephony offers the flexibility and scalability to meet your changing needs. Real-life examples show how Kavkom has supported the growth of various companies, ensuring efficient and scalable management of their communications.
Kavkom telephony tools for e-businesses
What is Kavkom and how does it benefit e-tailers?
Kavkom offers an IP-based cloud telephony solution, perfectly adapted to the needs of e-tailers. With features such as integration with e-commerce platforms, personalized telephone greetings and customer interaction tracking, Kavkom helps improve customer relationship management. The solution helps optimize sales processes and deliver exceptional customer service.
What are Kavkom's main e-commerce features?
Kavkom’s main features for e-tailers include :
- Web interface unifying corporate telephony and multifunctional CRM.
- Virtual numbers for a local presence.
- Interactive Voice Response (IVR) for 24/7 telephone reception.
- Call tracking and management tools.
How is Kavkom transforming the customer experience in e-commerce?
- Kavkom transforms the customer experience in e-commerce by offering a personalized and professional telephone service.
- Our solution enables efficient call management and improved customer follow-up, thanks to integration with CRM tools.
- This enhances the customer experience and strengthens customer relations, providing high-quality service.
What are the advantages of Kavkom VoIP telephony for online stores?
VoIP telephony from Kavkom offers many advantages for online stores:
- Clear, professional communication.
- Flexibility and scalability to adapt to the needs of e-businesses.
- Reduced installation and maintenance costs.
How does Kavkom's personalization strategy benefit e-tailers?
Kavkom’s personalization strategy offers significant benefits for e-tailers. By personalizing telephone interactions and greetings, Kavkom enhances the customer experience.
The tools available enable us to personalize interactions and better understand customer needs, thus offering a tailor-made service and strengthening customer loyalty. This personalization is essential for optimizing customer relationship management and increasing satisfaction.
How does Kavkom contribute to e-tailers' sales objectives?
- Kavkom contributes to e-tailers’ sales objectives by facilitating call management and improving operational efficiency.
- Our telephony solution increases the volume and quality of customer interactions, supporting sales and marketing strategies.
- Thanks to Kavkom, e-tailers can achieve their growth objectives faster and more efficiently.
How does Kavkom's Cloud telephony simplify communication management for e-tailers?
Kavkom’s cloud telephony simplifies communication management for e-tailers, thanks to quick and easy activation via a simple Internet connection. This solution enables centralized telephony management, adaptable to a wide range of tools, making it easy to manage all telephone interactions. The simplicity and efficiency of Kavkom’s cloud telephony make it an ideal choice for e-tailers wishing to optimize their communications.
What customization options does Kavkom offer e-tailers?
Kavkom offers a wide range of personalization options for e-businesses, such as virtual numbers adapted to customers’ locations, and customized settings for telephone reception and opening hours. These options enable e-tailored customer service, boosting customer satisfaction and loyalty.
How does Kavkom improve customer relationship management for e-tailers?
Kavkom improves customer relationship management for e-tailers by enabling automatic feedback of customer records during calls, and real-time tracking of interactions via CRM. These features enable more personalized and efficient service, boosting customer satisfaction and loyalty. Customer relationship management becomes smoother and more intuitive with Kavkom.
What performance monitoring tools does Kavkom offer e-tailers?
- Kavkom offers performance monitoring tools such as clear statistical tables for tracking call times and profitability.
- Performance analysis enables us to identify areas for improvement and continuously optimize customer service.
- These tools are essential for e-tailers seeking to maximize efficiency and deliver an exceptional customer experience.
Are you ready to improve your communications?
Activate Kavkom on your existing device and discover how our cloud telephony solution can transform your sales operations.
