VoIP telephony solution for call centers in the financial sector
Build strong links with your customers, staff and policyholders through personalized, protected exchanges. Kavkom offers a complete cloud telephony solution, integrating CRM and advanced functionalities, specially designed for financial companies.
With Kavkom, you can efficiently manage your communications, improve customer satisfaction and optimize your operations thanks to robust, easy-to-use tools.
Why choose Kavkom for your financial business?
An integrated, versatile solution
Kavkom offers a unique solution that combines CRM and cloud telephony, making it easy to manage phone calls and customer relations. This integration centralizes all customer interactions, providing valuable insight and analysis to improve productivity.
Financial companies benefit from real-time bank synchronization and cash flow monitoring, simplifying processes and reducing operational costs. Kavkom telephony software is designed to be easy to use, ensuring rapid adoption by your teams.
VoIP telephony benefits for the financial sector
Financial services companies can benefit in many ways from using Kavkom. With our professional telephony solution, you can efficiently manage high call volumes while ensuring quality communication with your customers. The advanced dashboard tracks call performance in real time, making it easy to analyze data for results-based decisions.
With Kavkom, cash management and bank synchronization are simplified, enabling better control of financial flows and lower operational costs. Our advanced predictive dialing system maximizes conversation time by reducing waiting times, while security features such as TLS 1.2 and AES 256 encryption guarantee optimum security for your sensitive data.
Raising the bar for customer satisfaction
Forge exceptional customer relationships
Simplify integration with your CRM and Helpdesk systems for a complete understanding of customer history, enabling you to personalize each interaction according to their requirements. Deliver seamless, quality communication with a robust voice solution that supports multi-channel interactions and integrates seamlessly with the tools you already use.
With Kavkom, every phone call becomes an opportunity to improve customer relations and increase overall satisfaction.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Dov Dahan
Co-founder @ Formideo
Integrate standards of excellence in safety
We secure your data in transit and at rest with TLS 1.2 and AES 256 encryption, while hosting it in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP. Kavkom rigorously complies with GDPR standards, performs continuous monitoring of customer data security to respond effectively to incidents, and holds SOC 2, HIPAA, GDPR, Star Level 1 and Cyber Essentials certifications. So you can manage your calls and communications with complete confidence, safe in the knowledge that your data is protected by the highest levels of security.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Improve the customer experience with optimized telephone reception
Quickly set up efficient teams and fluid processes to meet all expectations, while easily integrating your business tools for better management.
Dynamically adjust reception hours, advisor availability, call distribution and Interactive Voice Response (IVR) configurations to better manage variations in demand and meet the specific needs of your customers, improving their overall satisfaction. Thanks to Kavkom, every phone call is optimally managed, ensuring superior quality of service.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Improve service quality and customer satisfaction by effectively managing calls
Keep an eye on key indicators such as unanswered call rates, call volume per advisor and availability to better serve your customers and achieve your objectives. With a real-time overview of call activity, you can quickly adjust your processes and resources to respond effectively to customer needs, ensuring an optimal user experience. Kavkom telephony software offers advanced dashboard and monitoring features for precise, efficient management.
Compliance with GDPR laws of June 2018
Kavkom strictly complies with RGPD regulations, guaranteeing the protection of your customers’ personal data. We also incorporate high security standards to ensure the confidentiality and integrity of all information processed by our cloud telephony system.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Key features for companies operating in the financial sector
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use the data to optimize your strategies and deliver an unprecedented customer experience. Real-time monitoring enables you to analyze the performance of your telephone network and quickly adjust your processes to meet your customers’ needs. As a result, you can continuously improve customer relationship management and maximize the productivity of your teams.
International numbers for global reach
Expand your presence with virtual numbers that let your company reach out locally and internationally, offering your customers the ease of contacting you, wherever they are. This virtual phone number functionality is particularly useful for financial companies wishing to establish a global presence without the costs associated with opening physical offices in each region.
IVR menu and Intuitive Messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or department. Receive your voice messages directly by e-mail, so you never miss an opportunity. Kavkom’s Interactive Voice Server (IVS ) is designed to optimize every phone call, ensuring a smooth and efficient user experience.
Call recording and analysis
Call recording enables you to keep track of all interactions and analyze performance for continuous improvement. It also facilitates regulatory compliance and enhances customer service quality.
Predictive Dialer
Kavkom’s advanced predictive dialing optimizes conversation time and reduces waiting times for financial call centers. By automating the dialing process, your agents spend more time talking to potential customers and less time dialing. This increases the efficiency of your telephone campaigns and improves overall results.
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Call waiting
Activate call waiting efficiently
Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of
Internal call
Enjoy simplified communication and boost your company’s productivity with our advanced internal telephony system. With Kavkom, interact instantly with your colleagues without having to dial
Compliance with GDPR laws of June 2018
Frequently asked questions
What are the advantages of cloud telephony for a financial company?
Cloud telephony offers superior flexibility and scalability, enabling efficient call management, cost reduction and seamless integration with CRM systems and financial management software.
How does Kavkom ensure data security?
Kavkom uses advanced security protocols such as TLS 1.2 and AES 256 encryption, and hosts data in ISO 27001, SOC2, PCI DSS, and FedRAMP certified centers, guaranteeing a high level of security.
Can I integrate Kavkom with my current financial management tools?
Yes, Kavkom integrates easily with a wide range of financial management software, CRM and other professional tools, enabling bank synchronization and real-time cash flow monitoring.
How much does it cost to use Kavkom?
Costs vary according to the plan chosen and the number of users. Kavkom offers solutions to suit different budgets, with excellent value for money for financial companies. All features are included in all our plans.
Is it possible to try Kavkom before making a commitment?
Yes, Kavkom offers a free trial to enable companies to test features and see how they can improve their operations before committing.
How can I track my call performance with Kavkom?
Kavkom provides an advanced dashboard with real-time statistics, allowing you to track key indicators such as unanswered call rates, call volume per advisor and more.
Is Kavkom compatible with fixed and cell phones?
Yes, Kavkom is compatible with both fixed and cell phones, providing maximum flexibility for your business communications.
What kind of support is available for Kavkom users?
Kavkom offers comprehensive customer support, including a knowledge base, video tutorials, e-mail and telephone support, as well as regular training and webinars.
Are you ready to improve your communications?
Upgrade your communications by activating Kavkom on your existing devices today.
