Optimize your Cloud telephony
Easily integrate Cloud business telephony with your CRM for 1-click call management. Boost productivity and customer proximity with local numbers and effective prospecting.
Turnkey cloud telephony solution
Business telephony in the cloud
- Choose our Cloud phone system, which lets you quickly integrate international numbers and connect all your employees globally with ease.
- Give your employees the freedom to choose how they make their calls with our suite of softphone applications (for browser, PC and mobile).
- Equip your company with a professional VoIP IPBX telephone system with advanced features at a low cost.
- The Kavkom phone system is based on the Cloud, digitizing all your business telephony for simplified management via a web interface.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
What is CTI: Computer Telephony Integration?
- CTI enables the integration of telephone systems with IT applications, improving the efficiency and management of customer interactions.
- It facilitates advanced features such as automatic dialing, caller ID and call management directly from the PC interface.
- Kavkom telephony software integrates with major business tools such as Salesforce, Zendesk, HubSpot and others.
- It records your calls in the appropriate customer files, including duration, type, waiting time, recording, caller, notes, etc.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Detailed analysis of the telephony system
- Get a detailed analysis of your telephone business with the Kavkom dashboard's interactive graphs and tables, making it easy to make strategic decisions.
- Measure performance with indicators such as incoming/outgoing calls, missed call rate, average call duration and average waiting time.
- Use customized filters to refine your statistical view and tailor the analysis to your specific requirements.
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements due to our unique business practices.”
Pierre Roche
Managing Partner of Groupe OREL
Features popular with companies
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use the data to optimize your strategies and deliver an unprecedented customer experience.
International numbers for global reach
Expand your presence with virtual numbers that let your business reach out locally and internationally, giving your customers the ease of contacting you, wherever they are.
IVR menu and Intuitive Messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or service. Receive your voice messages directly by e-mail, so you never miss an opportunity.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an ecosystem of integrations that seamlessly optimize all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Key benefits of connected Cloud telephony
Economical
Benefit from maintenance-free HD Internet communications, reducing your telephone costs.
Dematerialization
Fully outsource
telephony and eliminate the need for any equipment other than the telephone terminals themselves.
Simplicity
Easily manage the addition or assignment of lines via an online interface, while benefiting from reliable maintenance by Kavkom, freeing you from any technical worries.
Compliance with GDPR laws of June 2018
Are you ready to improve your communications?
Activate Kavkom on your existing device.
