Call Center Solutions for the Financial Sector
Build strong links with your customers, staff and policyholders through personalized, protected exchanges.
Raising the standard of customer satisfaction
Forge exceptional customer relationships
Simplify integration with your CRM and Helpdesk systems for a complete understanding of customer history, enabling you to personalize each interaction according to their requirements.
Deliver seamless, quality communication with a robust voice solution that supports multi-channel interactions and integrates seamlessly with the tools you already use.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Integrate standards of excellence in safety
- We secure your data in transit and at rest with TLS 1.2 and AES 256 encryption, while hosting it in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP.
- Kavkom rigorously complies with GDPR standards, performs continuous monitoring of customer data security to respond effectively to incidents, and holds SOC 2, HIPAA, GDPR, Star Level 1 and Cyber Essentials certifications.
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to suit our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Improve the customer experience with optimized telephone reception
- Quickly set up efficient teams and smooth processes to meet all expectations, while easily integrating your business tools for better management.
- Dynamically adjust reception hours, advisor availability, call distribution and Interactive Voice Response (IVR) configurations to better manage variations in demand and meet the specific needs of your customers, improving their overall satisfaction.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Improve Service Quality and Customer Satisfaction with Efficient Call Management
- Keep an eye on key indicators such as unanswered call rates, call volume per advisor and availability to better serve your customers and achieve your objectives.
- With a real-time overview of call activity, you can quickly adjust your processes and resources to respond effectively to customer needs, ensuring an optimal user experience.
Compliance with GDPR laws of June 2018
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Features appreciated by companies operating in the financial sector
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use the data to optimize your strategies and deliver an unprecedented customer experience.
International numbers for global reach
Expand your presence with virtual numbers that let your business reach out locally and internationally, giving your customers the ease of contacting you, wherever they are.
IVR menu and Intuitive Messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or department. Receive your voice messages directly by e-mail, so you never miss an opportunity.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Are you ready to improve your communications?
Activate Kavkom on your existing device.
