Cloud telephony software for call centers
The performance of call centers relies on reliable and efficient corporate telephony solutions, integrating multiple channels for optimal communication. Kavkom equips these centers with a complete range of corporate telecoms solutions, ensuring the excellence and efficiency of their campaigns thanks to the integration of our call center software, used by many operators. Our software is hosted on the Internet, making it easy to set up and monitor calls.
With our call center software, companies can improve the management of their customer interactions, optimize their communication processes and maximize customer satisfaction in real time, while using channels such as video calling and social networks. Discover how Kavkom can transform your contact center with innovative tools and seamless integration of social networks, live chat and instant messaging, meeting the demands of the marketplace.
Why choose Kavkom software for your call center?
Increased productivity
Kavkom’s cloud telephony software for call centers helps manage high call volumes efficiently. Thanks to advanced features such as Predictive Dialer and Click to Call, agents can maximize their talk time and reduce waiting times, while using customized scripts. This software is the best choice for improving the performance of your teams, whether you’re a small or medium-sized business.
By integrating these tools into our software, your contact center can handle more calls per phone per month, improving overall performance and responding to specific user requests.
CRM integration
Kavkom software features seamless integration with popular CRMs, centralizing all customer interactions in one place, facilitating internal management and detailed reporting.
This feature enables simplified management of customer data, providing a real-time overview for better decision-making and a personalized customer experience, while reducing the administrative burden. Using our system allows you to add features such as Zendesk support and phone calls via Google Chrome.
Your CRM is not on our list? We can create a customized implementation for you. Contact our technical support team for more information.
Cost efficiency
Using VoIP telephony and virtual numbers brings substantial savings, reducing maintenance and installation costs. By opting for this mode of communication, companies can easily install the necessary equipment while reducing monthly usage charges.
By opting for a call center solution based on computer telephony, companies can reduce infrastructure costs while benefiting from high-quality communication, incorporating options such as instant messaging.
A robust, high-performance telephone infrastructure is not a luxury
Improve your sales with a personalized customer experience
Kavkom cloud telephony offers a flexible yet powerful solution, perfectly adapted to the specific needs of call centers, integrating tools such as IVR systems and virtual numbers.
By integrating features such as instant messaging and live chat, Kavkom enables fast, fluid communication with customers, enhancing their experience and increasing customer and prospect satisfaction.
- Achieving business objectives:Our management software features simplify the day-to-day work of our teams. Click-to-call functionality improves operational efficiency by enabling agents to initiate calls directly from their browser, reducing the effort required to manage interactions.
- Increased campaign performance: Kavkom’s predictive dialing technology optimizes campaigns by detecting and avoiding answering machines, wrong numbers and faxes, enabling agents to concentrate on productive calls, while maximizing the effectiveness of sales campaigns.
“We have increased our targets by 10% thanks to the information obtained from call identification and the analyses provided by the Kavkom telephony solution.”
Dov Dahan
Co-founder @ Formideo
Optimize your calls with VoIP telephony
A climate of trust
Reinforce customer confidence with high-quality, fluid voice, making every interaction clearer and more engaging. Our VoIP telephony system also enables instant message exchanges for real-time communication.
The tracking and feedback of customer files enables greater personalization and responsiveness, adapting each call to the customer’s specific needs and improving the conversion rate.
By using Kavkom’s computer telephony, you offer your users an exceptional customer experience, integrating tools such as live chat and instant messaging for effective omnichannel communication, thus meeting your own numerous expectations in terms of efficiency.
A responsive and efficient welcome
Offer pleasant waiting experiences. Our IVR (Interactive Voice Response) makes it easy for customers to navigate, while intelligent routing via a virtual switchboard ensures efficient management of incoming calls, double calls and call waiting, meeting customer service expectations.
With our call center software, every interaction is optimized to respond quickly to customer needs, improving satisfaction and loyalty, and reducing call abandonment rates.
A focus on call efficiency
Boost productivity and efficiency with our predictive dialing software. This advanced technology detects and avoids answering machines, wrong numbers and faxes, allowing agents to focus on productive calls and increase call volume, while responding to users’ needs in real time.
By integrating these features into your contact center, you can optimize your resources and maximize your results.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Features that are transforming call centers
Customized sales pitches
Maximize call campaign analysis with accurate metrics. Our features include detailed call logs, conversation recordings, comprehensive statistical tables and analysis tools for fast, objective decision-making, improving the performance and efficiency of every call session.
These tools enable constant evaluation and adaptation of campaign strategies, guaranteeing optimal performance and an enhanced customer experience, while facilitating the strategic distribution of resources.
Campaign follow-up
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Team supervision
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Automated prospecting
Like the automatic dialer, the automated prospecting program launches outgoing calls automatically from a given list of contacts. This system is distinguished, however, by the fact that it then broadcasts pre-recorded audio information.
IVR (Interactive Voice Response)
Kavkom’s IVR allows calls to be directed to the right department via an interactive menu. This feature improves the efficiency of inbound call management and ensures that each customer is directed to the appropriate contact quickly, reducing the workload for agents.
Call Recording
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Click to Call
Click to Call functionality enables calls to be initiated directly from a web browser or application, simplifying customer contact and increasing agent efficiency, while reducing the effort required to manage interactions.
Voice Broadcast
Automate outgoing calls for better management of time and resources. Kavkom’s Robot Dialer enables you to contact a large number of customers quickly and efficiently, meeting your call distribution needs.
Predictive Dialer
Maximize talk time and reduce wait times with our predictive dialer. This advanced technology improves agent productivity by eliminating non-productive calls, increasing the number of effective interactions per day.
Virtual Numbers
Establish a local or international presence without the need for a physical telephone line, thanks to our virtual numbers. This feature allows you to manage calls from anywhere, enhancing the flexibility and accessibility of your call center, and meeting the requirements of your business.
Call recording
Turn every conversation into a growth opportunity with Kavkom! Our intuitive and highly secure call recording functionality is the must-have tool for any company aiming for excellence in customer relationship
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Call Routing
Transform your inbound call management with intelligent routing from Kavkom. Our cloud solution automatically routes each call to the most qualified agent, according to your customized rules.
Optimize your
Blacklist
Block incoming and outgoing calls to protect your business from unwanted and malicious calls, whether from your cell phone or IP phone system.
Conference call
Turn your telephone conversation into a flexible, collaborative meeting with just one click.
Waiting queue
Manage incoming calls efficiently with unlimited queues and personalized announcements.
Kavkom telephony tools for call centers
What is Kavkom and how do its tools benefit call centers?
Kavkom offers innovative tools specially designed for call centers, enabling efficient, centralized communications management. Our solutions include the Predictive Dialer, International Virtual Numbers, and the Robot Dialer, all integrated into an intuitive online interface, meeting user and market requirements.
These tools help agents to efficiently manage calls and track cases, offering a complete solution for improving customer experience and productivity, while meeting the specific needs of each company.
What are the main Kavkom telephony tools essential for a call center?
- IVR (Interactive Voice Response) Direct calls to the right department with an interactive menu, improving the efficiency of inbound call management and meeting the personalization needs of each interaction.
- CRM for customer relationship management Centralize all customer interactions for a real-time overview, facilitating simplified management and an enhanced customer experience, meeting the needs of every user.
- Virtual numbers Establish a local or international presence without the need for a physical telephone line, increasing your call center’s flexibility and meeting the demands of the global marketplace.
- Standard VoIP Standard VoIP: Enjoy high-quality, low-cost communication for businesses of all sizes, improving productivity and reducing infrastructure costs.
- Call automation: Automate outgoing calls for optimum management of time and resources, tailored to the needs of each sales campaign.
- Predictive dialer: Maximize talk time and reduce waiting time, allowing agents to concentrate on productive calls, while increasing the number of calls handled per day.
How are Kavkom's features transforming call centers?
- Customizable sales pitches: Enrich customer interactions with tailored sales pitches, ensuring fluid, relevant communication that meets the needs of every type of customer.
- Intuitive file tracking: Automatic file feedback and fluid relationships enable efficient contact management, reducing agents’ workload.
- Detailed analysis tools: Use precise indicators and conversation recordings to evaluate and adapt your strategies in real time, meeting market performance requirements.
What are the advantages of VoIP telephony from Kavkom?
- Clear, fluid communication: Improve customer confidence with exceptional voice quality, even on video calls.
- Enhanced call personalization: Use efficient customer record tracking to tailor every interaction to the customer’s specific needs, meeting the expectations of every user.
- Optimized management of incoming calls: Use our IVR and intelligent routing to provide a responsive, high-performance greeting, improving your response to customer requests.
How does Kavkom's personalization-based sales strategy benefit call centers?
- Focus on personalized customer experience: Enhance customer satisfaction with tailored interactions that meet the specific needs of each customer.
- Click to Call: Simplify day-to-day operations and increase operational efficiency, while reducing the effort required to manage interactions.
Advanced predictive dialing technology: Maximize campaign performance by avoiding unproductive calls, meeting the requirements of each sales campaign.
How does Kavkom help call centers achieve their business objectives?
- Simplifying day-to-day operations: Our management tools optimize processes and increase efficiency, reducing agents’ workload.
- Significantly improved operational efficiency: Use advanced features to boost productivity, meeting the performance needs of every user.
- Increased call volume and quality: Call Predictive technology enables you to handle a greater number of productive calls, achieving ambitious sales targets while meeting customer expectations.
Are you ready to improve your communications?
Activate Kavkom on your existing device today and discover how our VoIP telephony solution can transform your operations. With quick and easy installation, seamless integration with your existing tools and customer support available at all times, Kavkom is the ideal partner for your small business. Take advantage of our cost-effective, flexible telephony solution, with licensing options tailored to your specific needs. Kavkom is able to meet the requirements of VSEs, SMEs and ETIs, offering an intuitive user interface and advanced functionalities.
