100% cloud call center software, with no hardware and no commitment
A call center needs visibility, rhythm and control. Not a complicated solution.
Kavkom is a 100% cloud VoIP telephony solution designed for sales teams and internal call centers. No on-site installation. No hardware requirements. Immediate activation.
Manage your inbound and outbound calls from a single platform, with real-time supervision and native CRM integration.
- No obligation.
- Pro rata billing.
- Free cancellation.
Why choose Kavkom software for your call center?
Increased productivity
Kavkom cloud telephony software enables you to manage high volumes of incoming and outgoing calls efficiently.
Thanks to native predictive dialer and click-to-call, agents can reduce waiting times and focus on conversations that are actually answered.
Detection of answering machines and invalid numbers limits unnecessary calls and improves campaign performance. This enables call centers and sales teams to handle more useful calls, with greater visibility on performance.
CRM integration
Kavkom software integrates with the market’s leading CRMs, allowing you to centralize calls, notes and recordings directly in your customer management tool.
When a contact calls, his or her information is automatically displayed on the screen. At the end of the exchange, call history and information are synchronized in CRM.
This integration facilitates sales follow-up, improves the quality of exchanges and reduces manual re-entry for teams.
Kavkom is not designed to replace your CRM. The solution connects to it to reinforce telephone management and performance monitoring.
Is your CRM not on the list?
Our API allows you to set up an integration adapted to your environment.
Cost efficiency
VoIP cloud telephony and the use of virtual numbers reduce the costs associated with traditional infrastructures. No physical switchboard to install. No hardware required.
The lines are activated in just a few minutes and operate entirely via the Internet, using webphones, mobile applications or compatible IP phones.
Kavkom operates on a no-commitment, pro-rata basis. You pay only for lines that are actually active, with no hidden charges and no minimum duration.
This flexibility enables call centers to adapt their costs according to their activity, while maintaining professional call quality.
A robust, high-performance telephone infrastructure is not a luxury
Improve your sales with a personalized customer experience
Kavkom cloud telephony is designed for call centers and sales teams who need to manage their day-to-day performance.
Thanks to IVR (Interactive Voice Response), virtual numbers and intelligent routing, every call is routed to the right person, at the right time.
- Meet sales targets: Features like click-to-call allow agents to initiate calls directly from their CRM or browser, without re-entering numbers.
- Increased campaign performance: the predictive dialer detects answering machines, invalid numbers and connects agents only when the call is actually answered. Teams focus on useful conversations and follow-up opportunities.
Optimize your calls with VoIP telephony
A climate of trust
The quality of telephone exchanges has a direct impact on customer relations.
The Kavkom solution is based on a secure VoIP infrastructure with HD audio quality, enabling clear, stable conversations.
Call recording and automatic feedback of customer files facilitate follow-up and personalized exchanges.
Managers can analyze conversations to improve scripts, train teams and reinforce the consistency of the sales pitch.
A responsive and efficient welcome
Offer structured management of incoming calls. IVR (Interactive Voice Response) directs callers to the right service within the first few seconds.
Intelligent routing distributes calls according to availability, skills or set times.
Queue management and internal transfers reduce abandonment and improve the telephone experience. Each call is distributed in a clear and measurable way.
A focus on call efficiency
A call center’s performance depends on its ability to handle a high volume of useful calls.
The predictive dialer automates dialing and detects answering machines, faxes and invalid numbers.
Agents are connected only when the call is answered.
Real-time dashboards track call volumes, communication times and team availability.
Manage your business with concrete indicators, directly from the platform.
Features that are transforming call centers
Customized sales pitches
Maximize call campaign analysis with accurate metrics. Our features include detailed call logs, conversation recordings, comprehensive statistical tables and analysis tools for fast, objective decision-making, improving the performance and efficiency of every call session.
These tools enable constant evaluation and adaptation of campaign strategies, guaranteeing optimal performance and an enhanced customer experience, while facilitating the strategic distribution of resources.
Campaign follow-up
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Team supervision
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Automated prospecting
Like the automatic dialer, the automated prospecting program launches outgoing calls automatically from a given list of contacts. This system is distinguished, however, by the fact that it then broadcasts pre-recorded audio information.
IVR (Interactive Voice Response)
Kavkom’s IVR allows calls to be directed to the right department via an interactive menu. This feature improves the efficiency of inbound call management and ensures that each customer is directed to the appropriate contact quickly, thus reducing agent workload.
Call Recording
Ensure effective supervision and progress of telemarketing teams. We offer collaborative supervision tools, cloud-based conversation recording, access to case processing data, listening devices, and the possibility of conferences between supervisors, agents and customers for optimal team management, meeting the needs of continuous performance monitoring and improvement.
These features enable you to maintain a high level of customer service and guarantee the quality of interactions, while meeting the demands of your business.
Click to Call
Click to Call functionality enables calls to be initiated directly from a web browser or application, simplifying customer contact and increasing agent efficiency, while reducing the effort required to manage interactions.
Voice Broadcast
Automate outgoing calls for better management of time and resources. Kavkom’s Robot Dialer enables you to contact a large number of customers quickly and efficiently, meeting your call distribution needs.
Predictive Dialer
Maximize talk time and reduce wait times with our predictive dialer. This advanced technology improves agent productivity by eliminating non-productive calls, increasing the number of effective interactions per day.
Virtual Numbers
Establish a local or international presence without the need for a physical phone line, thanks to our virtual numbers. This feature makes it possible to manage calls from anywhere, enhancing the flexibility and accessibility of your call center, and meeting the requirements of your field of activity.
Kavkom telephony tools for call centers
What is Kavkom and how do its tools benefit call centers?
Kavkom offers innovative tools specially designed for call centers, enabling efficient, centralized communications management. Our solutions include the Predictive Dialer, International Virtual Numbers, and the Robot Dialer, all integrated into an intuitive online interface, meeting user and market requirements.
These tools help agents to efficiently manage calls and track cases, offering a complete solution for improving customer experience and productivity, while meeting the specific needs of each company.
What are the main Kavkom telephony tools essential for a call center?
- IVR (Interactive Voice Response) Direct calls to the right department with an interactive menu, improving the efficiency of inbound call management and meeting the personalization needs of each interaction.
- CRM for customer relationship management Centralize all customer interactions for a real-time overview, facilitating simplified management and an enhanced customer experience, meeting the needs of every user.
- Virtual numbers Establish a local or international presence without the need for a physical phone line, increasing your call center’s flexibility and meeting the demands of the global marketplace.
- Standard VoIP Standard VoIP: Enjoy high-quality, low-cost communication for businesses of all sizes, improving productivity and reducing infrastructure costs.
- Call automation: Automate outgoing calls for optimum management of time and resources, tailored to the needs of each sales campaign.
- Predictive dialer: Maximize talk time and reduce waiting time, allowing agents to concentrate on productive calls, while increasing the number of calls handled per day.
How are Kavkom’s features transforming call centers?
- Customizable sales pitches: Enrich customer interactions with tailored sales pitches, ensuring fluid, relevant communication that meets the needs of every type of customer.
- Intuitive file tracking: Automatic file feedback and fluid relationships enable efficient contact management, reducing agents’ workload.
- Detailed analysis tools: Use precise indicators and conversation recordings to evaluate and adapt your strategies in real time, meeting market performance requirements.
Kavkom offers innovative tools specially designed for call centers, enabling efficient, centralized communications management. Our solutions include the Predictive Dialer, International Virtual Numbers, and the Robot Dialer, all integrated into an intuitive online interface, meeting user and market requirements.
These tools help agents to efficiently manage calls and track cases, offering a complete solution for improving customer experience and productivity, while meeting the specific needs of each company.
- IVR (Interactive Voice Response) Direct calls to the right department with an interactive menu, improving the efficiency of inbound call management and meeting the personalization needs of each interaction.
- CRM for customer relationship management Centralize all customer interactions for a real-time overview, facilitating simplified management and an enhanced customer experience, meeting the needs of every user.
- Virtual numbers Establish a local or international presence without the need for a physical telephone line, increasing your call center’s flexibility and meeting the demands of the global marketplace.
- Standard VoIP Standard VoIP: Enjoy high-quality, low-cost communication for businesses of all sizes, improving productivity and reducing infrastructure costs.
- Call automation: Automate outgoing calls for optimum management of time and resources, tailored to the needs of each sales campaign.
- Predictive dialer: Maximize talk time and reduce waiting time, allowing agents to concentrate on productive calls, while increasing the number of calls handled per day.
- Customizable sales pitches: Enrich customer interactions with tailored sales pitches, ensuring fluid, relevant communication that meets the needs of every type of customer.
- Intuitive file tracking: Automatic file feedback and fluid relationships enable efficient contact management, reducing agents’ workload.
- Detailed analysis tools: Use precise indicators and conversation recordings to evaluate and adapt your strategies in real time, meeting market performance requirements.
What are the advantages of VoIP telephony from Kavkom?
- Clear, fluid communication: Improve customer confidence with exceptional voice quality, even on video calls.
- Enhanced call personalization: Use efficient customer record tracking to tailor every interaction to the customer’s specific needs, meeting the expectations of every user.
- Optimized management of incoming calls: Use our IVR and intelligent routing to provide a responsive, high-performance greeting, improving your response to customer requests.
How does Kavkom’s personalization-based sales strategy benefit call centers?
- Focus on personalized customer experience: Enhance customer satisfaction with tailored interactions that meet the specific needs of each customer.
- Click to Call: Simplify day-to-day operations and increase operational efficiency, while reducing the effort required to manage interactions.
Advanced predictive dialing technology: Maximize campaign performance by avoiding unproductive calls, meeting the requirements of each sales campaign.
How does Kavkom help call centers achieve their business objectives?
- Simplifying day-to-day operations: Our management tools optimize processes and increase efficiency, reducing agents’ workload.
- Significantly improved operational efficiency: Use advanced features to boost productivity, meeting the performance needs of every user.
- Increased call volume and quality: Call Predictive technology enables you to handle a greater number of productive calls, achieving ambitious sales targets while meeting customer expectations.
- Clear, fluid communication: Improve customer confidence with exceptional voice quality, even on video calls.
- Enhanced call personalization: Use efficient customer record tracking to tailor every interaction to the customer’s specific needs, meeting the expectations of every user.
- Optimized management of incoming calls: Use our IVR and intelligent routing to provide a responsive, high-performance greeting, improving your response to customer requests.
- Focus on personalized customer experience: Enhance customer satisfaction with tailored interactions that meet the specific needs of each customer.
- Click to Call: Simplify day-to-day operations and increase operational efficiency, while reducing the effort required to manage interactions.
Advanced predictive dialing technology: Maximize campaign performance by avoiding unproductive calls, meeting the requirements of each sales campaign.
- Simplifying day-to-day operations: Our management tools optimize processes and increase efficiency, reducing agents’ workload.
- Significantly improved operational efficiency: Use advanced features to boost productivity, meeting the performance needs of every user.
- Increased call volume and quality: Call Predictive technology enables you to handle a greater number of productive calls, achieving ambitious sales targets while meeting customer expectations.
Are you ready to improve your communications?
Activate Kavkom on your existing device today and discover how our VoIP telephony solution can transform your operations. With quick and easy installation, seamless integration with your existing tools and customer support available at all times, Kavkom is the ideal partner for your small business. Take advantage of our cost-effective, flexible telephony solution, with licensing options tailored to your specific needs. Kavkom is able to meet the requirements of VSEs, SMEs and ETIs, offering an intuitive user interface and advanced functionalities.
