The business telephony revolution is underway. Ringover and Kavkom, two major players in the French market, battle it out to conquer your business.
Discover our detailed comparative analysis of these innovative telephony solutions. Advanced features, user experience, quality of service: we’ve sifted through it all to help you make the best choice. Ready to transform your business communications? Immerse yourself in our comparison without further ado.
Ringover under the microscope: the promise and reality of an all-in-one solution
An intuitive interface… when it works
Ringover is positioned as an intuitive, easy-to-use cloud telephony solution. Ringover’s presentation highlights a modern, accessible user interface. Here’s a detailed look at user feedback:
Ringover interface highlights :
- Smooth navigation: Users appreciate the ease of navigation between the various functions.
- Customizable dashboard: The ability to adapt the display to the needs of each team is a plus.
- Simplified configuration : Setting up the switchboard and routing rules is often described as intuitive.
- Streamlined design: The clear interface makes it easy for new users to get up to speed quickly.
However, the user experience is sometimes marred by technical problems:
- Mobile application bugs: Many users report malfunctions on their smartphones, particularly on Android.
- Synchronization problems: Updating information between the web and mobile applications may be slow or incomplete.
- Connection instability: Some customers report unexpected disconnections, even with a stable Internet connection.
- Latency: Sometimes long response times are reported when using certain functions.
Business impact: These technical problems can have significant consequences, especially for companies using Ringover as a call center solution:
- Loss of incoming calls
- Agent frustration and lower productivity
- Potential degradation of the customer experience
- Difficulties in tracking performance in real time
Key features that make all the difference
Ringover offers a range of features designed to optimize team management and customer relations. Here’s an overview of our most popular tools:
- Automated dispatch
- Message personalization
- Monitoring of opening and response rates
- Click-to-call
- Easy integration into websites
- Improved conversion rate
- Easy to use for visitors
- Advanced statistics
- Real-time dashboards
- Detailed performance analyses
- Customizable reports
- Interactive Voice Response (IVR)
- Flexible menu configuration
- Intelligent routing options
- Personalized greetings
- Power Dialer
- Outbound call automation
- Optimizing agent time
- Integration with CRM for efficient follow-up
Despite these advanced features, some users report limitations:
- Power Dialer instability during intensive campaigns
- Lack of flexibility in customizing certain reports
- Complex IVR configuration for advanced scenarios
Call quality: Ringover’s Achilles heel?
Call quality is a crucial criterion for any business telephony solution. Feedback on Ringover is mixed in this area:
Frequently reported problems :
- Intermittent blackouts during conversations
- Echo and latency on some calls
- Poor audio quality, especially on the mobile application
User testimonials :
“We’ve been using Ringover for 6 months and the call quality is very variable. Some days it’s impeccable, others it’s a nightmare with customers who can’t hear a thing.” – Marie L., Customer Service Manager
“The double-listening function is great for training, but the sound quality sometimes leaves something to be desired, making the exercise less effective.” – Thomas D., Training Manager
Impact on business activity :
- Potential loss of customers due to poor call experience
- Reduced sales team productivity
- Difficulty maintaining a high level of customer service
- Increased stress for telephone-dependent teams
These call quality problems can be a major hindrance to companies seeking to offer irreproachable customer service or optimize their sales performance.
Kavkom: the rising alternative made in France
A complete ecosystem focused on hybrid CRM
Kavkom stands out from competitors such as Ringover, Aircall and Cloudtalk thanks to its unique approach based on an integrated hybrid CRM. This uniqueness offers several competitive advantages:
- Native integration
- Automatic data synchronization between telephony system and CRM
- Centralized exchange history (calls, emails, instant messaging)
- 360° view of the customer journey
- Advanced customization
- Customizable fields to suit every business sector
- Automated workflows to boost productivity
- Customized dashboards for improved reporting
- Ease of use
- Ergonomic and intuitive interface
- Quick to learn, ideal for growing teams
- Reduced training time compared to a solution with external CRM integration
Customer testimonial :
“We often used Ringover before, but switching to Kavkom has really simplified our customer relationship management. Everything is centralized, which saves us a lot of time.” – Sophie M., Sales Manager
Advanced prospecting tools to boost sales
Kavkom offers a set of powerful prospecting tools designed to optimize the efficiency of sales teams:
- Automatic dialing
- Answering machine detection to avoid idle time
- Real-time monitoring of agent performance
- Programming automated call campaigns
- Customize call scripts
- Detailed analysis of results to refine strategies
- Easy integration into websites and emails
- Intelligent routing to the most appropriate agent
- Instant feedback from the contact form
- Local presence in over 60 countries
- Centralized management of all numbers
- Improved response rate thanks to display of local numbers
These features, coupled with hybrid CRM, offer a significant advantage over solutions such as Ringover or Quicktalk, particularly for fast-growing companies or those with international prospecting needs.
Flexible pricing to suit every need
Kavkom’s pricing policy stands out for its flexibility and transparency, a point often appreciated in Trustpilot reviews:
- Customized formulas
- Basic: ideal for small teams, from €8 per user per month
- Plus: advanced features for SMEs, from €24 per user per month
- Pro: tailor-made solutions for large companies, customized rates
- Free no-obligation trial
- 7-day trial period to test all features
- No credit card required for registration
- Technical support available during trial period
- Pay-per-use pricing for certain functions
- Actual billing for out-of-package calls
- On-demand options (e.g. videoconferencing with Meet by Kavkom)
- Possibility of adjusting the number of licenses each month
- No time commitment
- Freedom to cancel at any time, unlike some competitors
- Pro-rata billing for cancellations during the month
Cost comparison :
| Functionality | Kavkom | Ringover | |
| Unlimited calls France | Included (Plus) | Included | |
| Integrated CRM | Included | Paying option | |
| 24/7 support | Included | Paying option |
This pricing flexibility, coupled with the absence of any commitment, means that companies of all sizes can choose the solution best suited to their needs and budget, while avoiding the nasty surprises often mentioned in reviews of other platforms.
The battle of user reviews: Ringover versus Kavkom
What Ringover customers really say
An analysis of reviews on Trustpilot and other platforms reveals a mixed picture of the user experience with Ringover. Here is a summary of the main points raised:
Frequently mentioned positive points:
- Intuitive user interface: “Ringover is easy to get to grips with, even for VoIP telephony novices.”
- Varied functionalities: “The software offers a wide range of tools to manage our call center efficiently.”
- Audio quality (when it works): “When everything’s going well, call quality is excellent.”
Recurring negative points:
- Reliability issues: “We use Ringover a lot, but the frequent outages hurt our productivity.”
- Failing customer support: “Unable to get a quick response from technical support during critical issues.”
- Cancellation difficulties: “It’s almost impossible to cancel your subscription, even after the commitment period.”
Case studies :
“We chose Ringover for its promise of being the best call center software, but the experience hasn’t lived up to our expectations. Frequent bugs in the mobile app caused us to lose business opportunities.” – Marc D., Sales Manager
“Videoconferencing with Meet by Ringover works well, but recurring connection problems have seriously impacted our remote team management.” – Lucie F., HR Manager
This feedback highlights a gap between Ringover’s promises and the reality experienced by some users, particularly in terms of reliability and customer support.
Kavkom as seen by its users: an attractive alternative?
Reviews of Kavkom reveal high overall satisfaction, with an average rating of 4.7 out of 5 on Trustpilot. Here’s an overview of the main points appreciated by users:
- System reliability
- “Since we’ve been using Kavkom, we’ve had virtually no outages. It’s a radical change from our previous solution.”
- “Call quality is consistent, which is crucial for our call center.”
- Integrated hybrid CRM
- “The native CRM integration is a real plus. We’ve gained in efficiency in managing our contacts.”
- “Having everything centralized saves us precious time on a daily basis.”
- Competent, responsive support
- “Kavkom’s technical support is exceptional. They respond quickly and solve our problems efficiently.”
- “Unlike our experience with Ringover, the Kavkom team is always responsive and proactive.”
- Flexible pricing
- “The ability to adjust our formula each month without commitment is a huge benefit to our growing business.”
- “Value for money is excellent, especially with CRM included.”
- Prospecting features
- “Kavkom’s Power Dialer has really boosted the productivity of our sales team.”
- “The management of international virtual numbers is simple and efficient, perfect for our development abroad.”
Customer testimonial:
After trying out several solutions, including Ringover and Aircall, we finally opted for Kavkom. The difference is obvious in terms of stability and functionality. The fact that it’s a French company, with support in our language, is also a big plus.” – Thomas B., IT Director
This positive feedback underlines Kavkom’s strengths, notably its reliability, its integrated approach with hybrid CRM, and the quality of its customer support. User satisfaction seems to indicate that Kavkom represents a serious and attractive alternative in the enterprise cloud telephony market.
Comparative analysis: who do users think wins?
To help you choose the best cloud telephony software, here is a comparative summary based on user reviews from Ringover and Kavkom :
- System reliability
- Ringover : ⭐⭐⭐ (3/5) – Recurring problems reported
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – Stability much appreciated
- Call quality
- Ringover : ⭐⭐⭐⭐ (4/5) – Good when stable
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – Consistently high
- User interface
- Ringover : ⭐⭐⭐⭐ (4/5) – Intuitive but sometimes buggy
- Kavkom : ⭐⭐⭐⭐ (4/5) – Ergonomic and functional
- Call center features
- Ringover : ⭐⭐⭐⭐ (4/5) – Complete but unstable
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – Advanced and reliable
- Integrated CRM
- Ringover : ⭐⭐⭐ (3/5) – External integrations available
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – Native hybrid CRM much appreciated
- Customer support
- Ringover : ⭐⭐ (2/5) – Slow and unresponsive according to reviews
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – Responsive and competent
- Value for money
- Ringover : ⭐⭐⭐ (3/5) – Correct but hidden costs reported
- Kavkom : ⭐⭐⭐⭐ (4/5) – Excellent with CRM included
- Easy to cancel
- Ringover : ⭐ (1/5) – Numerous complaints on this point
- Kavkom : ⭐⭐⭐⭐⭐ (5/5) – No commitment, flexible
Checklist for choosing the right solution :
✅ Determine your specific needs (call center, telecommuting, international prospecting)
✅ Assess the importance of integrated CRM in your workflow
✅ Consider the size of your team and your growth prospects
✅ Test both solutions with free trials
✅ Check the quality of technical support during the trial period
✅ Compare prices including all necessary features
✅ Read the terms and conditions carefully
✅ Ask for customer references in your sector of activity
According to user reviews, Kavkom seems to have a significant advantage in terms of reliability, customer support and flexibility. Its integrated hybrid CRM also represents a major asset for many companies. However, the final choice will depend on your specific needs and your experience during the free trials.
Beyond functionality: the importance of support and guidance
Ringover customer support: the big black spot?
Technical support is crucial for any business communication solution. Unfortunately, reviews of Ringover’s customer support are often negative. Here’s an overview of frequently reported problems:
- Excessive response times
- “I waited more than 48 hours for an answer to a critical problem.”
- “The system was down and impossible to reach support quickly.”
- Lack of follow-up
- “My ticket was closed without the problem being resolved.”
- “I had to relaunch several times to get an update on my application.”
- Competence called into question
- “The agent didn’t seem to understand my technical problem.”
- “The solutions proposed were often unsuited to our configuration.”
- Difficulty reaching a contact person
- “Online chat is often unavailable.”
- “Unable to get telephone support for urgent problems.”
- Language barrier
- “Support in French is not always available.”
- “The technical explanations in English were difficult for our team to understand.”
Case in point: “We had a major problem with our switchboard on a Monday morning. Despite numerous attempts, we were unable to reach Ringover support until late afternoon. This situation seriously impacted our business and our customer relations.” – Pierre L., IT Manager
This negative feedback highlights a major weakness of Ringover. For many companies, particularly those using the platform as a call center solution, responsive and efficient support is crucial. Failure to resolve technical issues quickly can have significant consequences on productivity and customer satisfaction.
It’s important to note that these experiences don’t necessarily reflect all cases, but the recurrence of these complaints in reviews on Trustpilot and other platforms is cause for concern. For companies considering Ringover, it is strongly recommended to rigorously test technical support during the free trial period before committing.
Kavkom’s commitment to proximity
Unlike Ringover, Kavkom stands out for its focus on the French market and its commitment to proximity. Here are the main benefits identified by users:
- Responsive technical support
- Average response time under 2 hours
- 24/7 availability for critical problems
- “The Kavkom team solved our problem in less than an hour, on a Sunday!” – Marie T., Call Center Manager
- Local expertise
- In-depth understanding of the specifics of the French market
- Support entirely in French
- “Their knowledge of French regulatory issues helped us a lot.” – François D., Legal Director
- Personalized support
- Assigning a dedicated account manager
- Regular monitoring to optimize use of the solution
- “Our account manager suggested optimizations that boosted our productivity by 20%.” – Sophie L., Sales Manager
- Customized training
- Training sessions tailored to each user profile
- Regular webinars on new features
- “The Kavkom training courses enabled our team to quickly master the software.” – Thomas B., Training Manager
- Scalability and co-construction
- Take customer feedback into account for updates
- Opportunity to participate in beta-testing of new features
- “We suggested an improvement to the Power Dialer, and it was implemented in the next version!” – Julien M., Sales Manager
Termination and flexibility: beware of short lines
Contractual flexibility and ease of termination are crucial aspects to consider when choosing cloud telephony software. Here’s a detailed comparison between Ringover and Kavkom on these points:
Ringover:
- Commitment:
- Contracts with frequent one-year commitments
- Automatic renewal often reported as problematic
- Cancellation process :
- Numerous complaints about the difficulty of cancelling
- 3-month notice period often mentioned
- “It’s almost impossible to cancel, even after the commitment period.” – Trustpilot opinion
- Subscription modification :
- Rigidity in adjusting the number of licenses
- Additional fees for license reduction
- Transparency :
- Lack of clarity on cancellation conditions reported by several users
- “The hidden charges took us by surprise when we tried to cancel.” – Customer comment
Kavkom:
- Commitment:
- Formulas with no time commitment
- Cancel at any time
- Cancellation process :
- Quick and easy procedure
- No advance notice required for the non-binding formula
- Subscription modification :
- Flexibility to adjust the number of licenses on a monthly basis
- Pro-rata billing for changes made during the month
- Transparency :
- Conditions clearly explained on the site and in the GTCS
- “Everything was clear from the start, no nasty surprises.” – User testimonial
Recommendations:
✅ Please read our terms and conditions carefully before committing yourself.
✅ Ask for clarification of unclear points during the free trial
✅ Check how to cancel or change your subscription
✅ Choose solutions offering maximum flexibility, like Kavkom
✅ Beware of long-term commitments and automatic renewals
Kavkom’s flexibility in terms of cancelling and modifying subscriptions is a significant advantage, particularly for growing companies or those with fluctuating needs. This no-commitment approach offers appreciable freedom and avoids the bottlenecks often reported by Ringover users.
By choosing a solution like Kavkom, you can be sure of being able to adapt your telephony system to your changing needs, without being locked into a rigid contract.
Choosing a cloud telephony solution is crucial to the efficiency of your business. Our comparative analysis between Ringover and Kavkom reveals significant differences that deserve your attention.
Key points to remember :
- System reliability: Kavkom seems to offer superior stability, essential for companies dependent on their telephony.
- Features: Both solutions offer advanced tools, but the native integration of Kavkom’s hybrid CRM represents a major competitive advantage.
- Customer support: The responsiveness and competence of Kavkom’s support team stand out from the rest, a crucial point for the continuity of your business.
- Contractual flexibility: Kavkom’s lack of commitment offers appreciable freedom, in contrast to the termination difficulties reported for Ringover.
- Value for money: With its integrated CRM and transparent pricing, Kavkom seems to offer a better return on investment.
Final recommendations :
- Take advantage of our free trials to rigorously test both solutions in your working environment.
- Evaluate the impact of Kavkom’s hybrid CRM on your productivity.
- Ask for technical support during the trial period to judge its responsiveness.
- Read the terms and conditions carefully.
Although Ringover offers some interesting features, recurring problems of reliability and customer support seem to compromise its effectiveness. Kavkom, with its stability, integrated approach and commitment to proximity, is a serious and attractive alternative, particularly suited to French companies looking for a reliable, scalable solution.
Ultimately, the best choice will depend on your specific needs. However, for companies looking for a trusted partner in their digital transformation, Kavkom seems to have a head start. Its customer-centric approach, flexibility and reliability make it a leading option for optimizing your business communications.
Remember: the quality of your telephony system can mean the difference between an opportunity seized and an opportunity missed. Choose wisely to propel your business to success.
