A telephony solution for the healthcare sector
Give patients the best possible experience with a reliable, secure voice solution. Connect your call center to your IT tools to get a global view of your patient base.
Why opt for a telephony solution in the medical sector?
Improved call management
Kavkom telephony solutions make medical call management much easier for healthcare practices and institutions. By combining telephony and IT, healthcare professionals have instant access to patient information, enabling faster, more personalized care. By reducing waiting times and optimizing appointment management via a shared diary, Kavkom improves the efficiency of medical practices and guarantees better quality of service. Telephone installation is quick and easy, and tailored to the specific needs of healthcare establishments.
Integration with healthcare tools
Integration with healthcare software such as Doctolib enables medical secretaries to initiate calls directly from the appointment management interface. This feature simplifies the appointment booking process and enhances the customer experience by ensuring smooth communication between healthcare professionals and their patients. By connecting the landline or cell phone with the CRM, every interaction becomes more efficient and personalized, reducing errors and increasing patient satisfaction. This integration is particularly useful for managing incoming and outgoing call flows.
Mobility and flexibility
Kavkom’s cloud telephony solutions offer healthcare professionals exceptional mobility, enabling them to work from anywhere, including telecommuting. Whether via cell phone or PC, Kavkom’s mobile telephony guarantees impeccable call quality and constant availability, even when on the move. This flexibility is essential for GPs and other healthcare professionals who often need to be available at all times, optimizing the management of their medical activity. Practitioners can therefore be sure of being on call at all times.
Your customers want the best, and Kavkom helps you deliver it.
Personalize each patient's experience and earn their trust
Thanks to seamless integration with your CRM, Kavkom enables healthcare establishments to access a global view of patient history and tailor each interaction to the specific case. This personalization strengthens customer relations and enhances the patient experience.
What’s more, Kavkom’s reliable voice solution supports omnichannel communications, integrated with the tools you already use, such as your establishment’s Internet network. Each telephone is configured for maximum efficiency.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Dov Dahan
Co-founder @ Formideo
Ensure patient data protection at all times
Data protection is crucial, especially when it comes to medical information. Kavkom ensures security for you and your patients by implementing rigorous privacy and security measures, including full data encryption, adherence to HIPAA standards for handling protected health data and compliance with regulations such as the RGPD. By opting for Kavkom, you benefit from a secure telephony solution that complies with the June 2018 RGPD laws.
Compliance with GDPR laws of June 2018
“We evaluated several service providers, and Kavkom emerged as the only option that allowed us to tailor our customer service requirements to our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Set up your call center instantly
With Kavkom, invite your medical secretaries and start making and receiving calls without delay. Configure your workflows and integrations in the blink of an eye. Easily modify agent availability, call distribution and IVR configurations according to call volume and changing needs, so you can concentrate fully on improving the patient experience. This rapid set-up reduces installation costs and ensures optimum responsiveness.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Analyze call activity and optimize call center performance
Observe key indicators such as lost call rate, call volume per agent and availability to better achieve your objectives. Track all call activity in real time to quickly adjust your workflows. React to demand and adjust your staff to meet company objectives and improve the patient experience. Use our intuitive user interface for detailed, real-time monitoring of your medical switchboard’s performance.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Key features for companies operating in the financial sector
Interactive Voice Response (IVR)
Kavkom’s Interactive Voice Server (IVS) directs patients to the right service via an interactive voice menu. This customizable feature improves the efficiency of medical call management and ensures that every patient receives the necessary assistance quickly. In times of high demand, this feature is crucial to maintaining a high quality of service.
Call recording and monitoring
Call recording is essential to guarantee quality of service and ongoing team training. Kavkom lets you record and monitor calls to analyze interactions and improve communication practices in medical practices. This feature is particularly useful for coaching and training sessions for new employees.
Click to Call and Predictive Dialer
Click to Call and Predictive Dialing features increase the efficiency of medical secretaries by optimizing communication time. These tools make it easy to contact patients and efficiently manage outgoing calls, improving the productivity of medical teams. Using these features, healthcare professionals can better organize their days and reduce the time spent on administrative tasks.
Real Time Dashboard
Kavkom’s real-time dashboard provides an overview of call activity, enabling proactive management and informed decision-making. Call center managers in the healthcare sector, or your medical secretaries, can quickly adjust resources as needed, improving operational efficiency.
Call waiting
Activate call waiting efficiently
Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of
Call forwarding
Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s
Calls from a computer
Make unlimited calls from any computer, anywhere in the world, while enjoying advanced features.
Mobile calls
Stay connected to your VoIP phone line, manage your calls, collaborate as a team and maximize production wherever you are.
Caller information display
Instantly obtain the caller’s identity and information, and consult their CRM file with a single click.
Internal call
Enjoy simplified communication and boost your company’s productivity with our advanced internal telephony system. With Kavkom, interact instantly with your colleagues without having to dial
Frequently asked questions
How does Kavkom ensure the security of patient data?
Kavkom uses full data encryption and adheres to HIPAA and RGPD standards to guarantee the confidentiality and security of medical information.
Does Kavkom integrate with appointment management software?
Yes, Kavkom integrates with popular software such as Doctolib to facilitate appointment scheduling.
What are the benefits of IVR for medical practices?
The IVR helps direct patients to the right service, reducing waiting times and improving call management efficiency.
How can I monitor my call center's performance with Kavkom?
Kavkom offers a real-time dashboard that tracks key indicators such as lost call rate and call volume per agent.
Can I use Kavkom from home?
Yes, Kavkom’s cloud telephony solutions make it possible to work efficiently from anywhere.
How does Kavkom facilitate call management during periods of high demand?
With features like call forwarding and call waiting, Kavkom ensures that every call is handled quickly and efficiently.
What are the benefits of call recording?
Call recording enables interactions to be analyzed to improve service quality and team training.
How can I integrate Kavkom into my existing CRM?
Kavkom offers seamless integrations with leading CRM software, making it easy to access a global view of patient history.
Are you ready to improve your communications?
Simply activate Kavkom on your existing devices and discover how our advanced solutions can improve your efficiency and customer satisfaction.
