Our articles about Telephony

Here’s what a well-designed IVR can do.The IVR is an everyday tool that transforms the way a company handles calls, organizes its teams and smoothes

An on-call number is more than just forwarding a call to a cell phone.When a customer makes an emergency call at 10pm, he shouldn’t get

This system has a name: the interactive voice server, or IVR. This step-by-step guide will help you to structure an effective call flow, configure your

Many SMEs are still using telephony systems designed for a different context: legacy lines, on-site equipment, fragmented management. The result: little visibility of business activity,

A VoIP subscription is a business telephony package that operates via the Internet. It enables you to make and receive calls from a computer, cell

Internal communication can’t wait. Teams work remotely, on several sites, sometimes across several time zones. Exchanges must be rapid, structured and traceable. Professional instant messaging