The reality of the figures tells you bluntly that this is not just a feeling. Yes, your company’s telecom costs are eating into your budget. Don’t go blaming yourself for poor management, because most SMEs are going through the same nightmare. In fact, telecoms are among the top 5 most cost-intensive items in a company’s operations. This is the conclusion of a study carried out by Aberdeen Group in 2009. In the meantime, nothing has changed for decision-makers who are reluctant to take advantage of the benefits of a virtual number. In any case, the situation is in peril. Take matters into your own hands and stop the flow of euros. To help you, here are 5 good actions to take right now.
The right skills for the right jobs
The function that needs your full attention if you want to reduce the telecom costs in your budget is not accounting. Sound financial management of your company is a must. But optimizing the organization of your skills will, among other benefits, lower your telephone bills. And that’s true whether you use an IP centerx or not. What drives employees to talk on the phone in the course of their work is the need to obtain mission-related information. For one-off requests, this is not a problem. Conversations that last as long as a speech at the Académie française, on the other hand, are a symptom of a lack of competence on the part of the initiator. An employee who feels out of place feels the need to call on other people all day long to resolve his or her difficulties. It would therefore be necessary to ensure the timely deployment of know-how to different positions within the company. Communications between agents would be reduced, resulting in a drop in your communications costs, even in a VoIP telephony context.
Using common sense to control spending
The second action that will reduce your bills is to check them carefully. Don’t just glance at the total amount quoted by the supplier. Inspect the individual rows of the table. Do the services invoiced actually correspond to the items listed in your contract? If your organization does not follow this procedure, another operation to be undertaken quickly is to bring together on a single dashboard all the consumption branches of your sales tool. corporate telephony. Instead of letting the budget run all over the place, centralize the various packages on the same observation sheet. This practice provides an instant overview of cost trends. This allows you to set an alert on a threshold not to be exceeded, to avoid unpleasant surprises at the end of the month.
Use the right keys to choose the right formulas for your organization
There’s no point in aligning telecom services just for the sake of it. Make sure you select the package whose contents will actually cover your needs. Does your SME operate internationally? Otherwise, why pay unnecessarily for a service intended for a structure with international offerings? How many calls per month does your call center need? Which is best for optimizing your costs? The answers to these questions will guide you towards the choice best suited to your company’s situation. And that means lower bills.
Every time, say to yourself: what could be better?
Here’s a reflex that will cut your monthly bill by a factor of ten. It’s the simple act of asking yourself: can I do it differently? Whenever you and your colleagues need to communicate, this question will inspire you to come up with low-budget solutions. You may find yourself foolishly sending an e-mail rather than making a call, resorting to calling applications on social networks, and so on. Raising awareness of this practice among all your teams is a prerequisite for success. Keep an eye on it.
Convert to VoIP telephony
Last but not least, to reduce the erosion of your cash flow, you’ll need to switch to IP telephony. If your business still relies on traditional telephony, now is the time to embrace tomorrow’s technology. Whether you’re talking about initial investments or day-to-day running costs, you’ll achieve savings of between 50% and 90%, depending on the line of expenditure.
To reduce your telecom costs, you need to manage your skills more effectively, scrutinize your invoices for any aberrations that add to their cost, review the services you subscribe to, and switch to VoIP telephony. Your company’s financial health will improve.