Do you run a call center and want to boost your sales as well as your marketing campaigns? A professional phone call solution like Kavkom predictive call software is of great use to you. Our predictive dialer technology will improve your productivity rates and increase your performance. More information on the subject in this article.
Predictive calling software: how does it work?
The predictive call system is a phoning software solution designed to facilitate the work of call centers. It is an intelligent outgoing call processing and management system, based on computer algorithms.
An essential element of telephone prospecting, this software makes it possible to develop a teleprospecting strategy by ensuring the coupling between computers and telephony. Thanks to this tool, you can make phone calls with a single click and thus facilitate your commercial management procedures. In addition, call centers can easily manage the prospecting of their files, make appointments and establish statistics to analyze the efficiency of their agents.
The operation of cloud predictive calling software is quite simple. Indeed, several telephone numbers are automatically dialed simultaneously. The first line picked up is then immediately assigned to the first available agent. If no operator can take a call, the lines hang up automatically. The software also filters busy signals (eg answering machine) and disconnected calls to eliminate dead time between calls.
Predictive calling software: benefits for your call center
The advantages of predictive calling software are considerable , particularly in terms of efficiency and time savings. Thanks to this automatic dialing solution, operators no longer have to search through lists of prospect telephone numbers. They also won’t have to manually dial numbers or wait for lines to connect.
The idle time of the agents is significantly reduced since the software will distribute the calls according to their availability. In other words, the talk time of the operators is maximized during their working hours. This feature of the predictive call software for call centers will thus contribute to increasing the productivity of operators.
Cost reduction is also one of the major benefits of predictive calling software. You no longer need to install a PBX or assign an operator to route calls to agents.
Why take advantage of the Kavkom predictive cloud calling software offer
Since its launch in 2012, Kavkom has made it its mission to offer its customers tailor-made, reliable and accessible business telephony solutions . We provide a wide variety of communication tools based on VOIP technology. We provide affordable, easy-to-use hosted business phone systems and hosted call center solutions. So you’ll have everything you need to improve your sales, communication, and customer service .
Our cloud predictive calling software is the fastest and most affordable way to optimize the quality of service and performance of your call center. Complete, it integrates a panoply of tools that allow you to efficiently manage all of your call processing. By opting for this cloud telephony software , you enjoy instant activation of your tool. Indeed, the software is activated and operational in less than a minute after your order, regardless of your location. You also benefit from a permanent update as well as a highly scalable solution.
Our cloud-based predictive call software benefits from user-friendly and very easy-to-use ergonomics for a quick start and accessible to all. To use it, all you have to do is import the file containing the telephone data of your customers or prospects. Then all you have to do is download an exploit application available in the Kavkom download tab. The software will automatically dial the desired numbers. You can then start working.
Kavkom predictive call software also gives you the ability to manage your various call centers, even if they are located all over the world. You can orchestrate your centers simultaneously on your dashboards in the blink of an eye.
To go further: call center call reception software
Sources: https://www.kavkom.com/phone-system-kavkom/ https://re-load.fr/predictive-dialer/#1463410802349-52275769-1e07 https://www.kavkom.com/qui-sommes-nous/
