Put a call on hold
VoIP message waiting is an essential feature in modern telecommunication systems that enhances the experience of callers on hold. When a customer calls your company and all lines or agents are busy, rather than simply letting it ring endlessly, the VoIP system plays a pre-recorded message. These messages can range from simple musical notes to complex voice messages including useful information such as opening times, special announcements, or a simple “thank you for waiting”, for example.
A well-designed VoIP on-hold message assures the caller that their call is important and will be answered as soon as an agent is available. This can include a welcome message (“Hello and welcome to [Company name]”), assurances of care (“A member of staff will get back to you in a moment”), or specific information about current promotions or events (“Do you know about our new promotion?”). Using messages in multiple languages such as English or French can also ensure that customers from different linguistic backgrounds feel taken care of, and bring a professional view of your company.
Optimize your on-hold time with Kavkom: A touch of creativity in every call
At Kavkom, we turnon-hold time into a captivating experience for your callers, while maximizing your productivity. With our one-click on-hold feature, deactivate your microphone during a call and share personalized, automatic on-hold music that reflects your brand identity. Chat discreetly with colleagues without compromising confidentiality, then resume your conversation seamlessly, ensuring uninterrupted communication.
Personalize your waiting experience
Turn every minute you wait into an opportunity to engage and inform your customers. With Kavkom, broadcast not only music, but also promotional messages or information about your services during the wait. This turns every second of waiting into a chance to reinforce your brand image and arouse your customers’ interest, making waiting an integral part of your communication strategy. You can renew or modify your answering machine’s musical greeting as often as necessary, adapting it throughout the year to your company’s high points.
Maximize the benefits of standby
Use waiting time to prepare more informed responses and collaborate with your team. With Kavkom, easily access crucial information, take notes and discuss details without rushing. This enables you to provide complete and accurate answers when the call resumes, improving customer satisfaction and increasing the chances of success in your business interactions.
Easy integration and management
Kavkom enhances your phone system with easy integration to various tools and applications, optimizing the use of your VoIP switchboard. Personalize on-hold messages via our intuitive user interface or interactive voice response (IVR) for a truly customized experience. Our platform gives you total control to create, manage and deliver personalized voicemail messages that captivate and inform, while keeping your callers engaged.
By integrating Kavkom’s advanced features, every call becomes an opportunity to assert your professionalism and improve the effectiveness of your communication. Adopt Kavkom and transform passive waiting into an active moment of communication and marketing.
Elevate the customer experience with Kavkom's Personalized Music on Hold
At Kavkom, we understand that the customer experience is crucial to the success of your business. That’s why we offer our Customized Music on Hold feature, designed to make waiting not only pleasant, but rewarding. Imagine your callers being greeted by a melody that not only soothes but also communicates the quality and professionalism of your brand. Create an ambience that reflects your corporate identity while informing customers about your services and offers through personalized voice messages.
Pre-hook, Message Waiting and Answering Machine: the differences
In the world of business telephony, understanding the differences between pre-hook, message on hold and answering machine is essential to optimizing the telephone experience and boosting the effectiveness of your communications.
Pre-hook: This often underestimated phase is your first opportunity to communicate as soon as the caller starts ringing. Even before the call is answered by an agent or answering machine, a voice message can be played to greet the caller with a simple “Hello and welcome” or “Thank you for holding”. This brief but crucial message is used to set a professional mood and can be personalized in different languages, such as French or English, depending on the caller’s profile.
Message waiting: Unlike pre-hook, which is brief, the on-hold message comes into play when the caller is placed in a queue. This message can be enriched with informative or promotional music and text, designed to maintain the caller’s interest while reducing impatience. It’s an opportunity to reinforce your brand image and communicate key information, such as office opening hours or special offers.
Answering machine : The answering machine, or VoIP voicemail, takes over when no agent is available to answer or outside business hours. Messages left by callers are recorded for later playback, ensuring that important calls are never missed. This enables flexible, assured management of incoming contacts, as well as personalized follow-up thanks to message recording and analysis.
Every element, from pre-hook to answering machine, plays a strategic role in managing telephone communications, enabling companies to create a seamless system that enhances the customer experience while maximizing operational efficiency. Kavkom offers advanced solutions to personalize these interactions, using VoIP technology to integrate these features directly into your standard telephone system or via the Internet, making communications management as simple and efficient as possible.
Frequently asked questions
What is a telephone on-hold message?
A telephone on-hold message is a voice recording that is played when someone is queued or waiting for someone to answer. It can include useful information, thanks for patience, or a simple greeting “Hello and thank you for waiting”, often accompanied by background music.
What music should you choose to accompany your message?
Choosing the right music to accompany an on-hold message depends on your type of business and your target audience. Opt for music that reflects your brand’s image and that can make waiting pleasant. Specialized studios can help you select the right type of music and create the right soundscape.
How do I put a message on hold on my phone?
To set up a message on hold on your phone, access your telephony system settings via software or a web interface provided by your operator or VOIP service provider, such as Kavkom. You can then load the audio file of your choice and configure the options to activate it on incoming calls. Be sure to test the message to check that everything works as expected.
