Put a call on hold
The ability to put a caller on hold is an essential feature for any company concerned with customer satisfaction. With one-click call waiting, put a call on hold by playing music or an announcement, and take the time to retrieve information to provide when the call is resumed.
Exploit your correspondents’ expectations
Give free rein to your creativity and make waiting on hold a pleasant experience for your callers while you’re being productive.
One-click standby
With a simple click during a call in progress, deactivate your microphone and play personalized music-on-hold for your caller. Talk with your colleagues in complete peace of mind and in total confidentiality, and resume the call just as easily, ensuring a smooth and pleasant communication experience.
Personalize your on-hold music
Make waiting on the phone a pleasant and useful experience. Play the waiting music of your choice in an atmosphere that reflects your brand. Highlight your offers, promotional messages or services. Turn expectation into a strategic communication opportunity to reinforce your brand image and arouse their interest.
Take advantage of standby
Take advantage of the flexibility of standby to take notes, search and consult crucial information, and collaborate with colleagues. Get all the information you need and give complete, reliable answers without having to call back to do so. Increase customer satisfaction and never miss another sales opportunity.
Offer quality telephone on-hold with Kavkom
At Kavkom, we know how important the customer experience is to your business. Thanks to our Personalized Music on Hold feature, you can offer your callers a pleasant, personalized hold that reflects the quality of your services. Don’t wait any longer, contact us today to find out more about our corporate communication solutions and deliver a memorable customer experience!
