Cascades of calls
Optimize incoming call management by choosing the best distribution strategy: simultaneous, cascade calls in any order, or random.
Distribute calls efficiently
Maximize the efficiency of your customer communications by using optimized call reception and dispatch features. By determining the distribution of calls to your users, you have total control over the management of your incoming calls. Deliver an exceptional customer experience and boost your team’s productivity with Kavkom’s high-performance inbound solutions.
Simultaneous processing speed
Ring all users’ extensions simultaneously within a call group, ensuring that an available person answers quickly to reduce your prospects’ or customers’ waiting time and offer responsive, quality service.
Cascade call sequence
Prioritize certain users according to a predefined order. Your most efficient agents will be favored by receiving calls first, and the call will switch to the next one if it’s not picked up. Choose to avoid busy lines so that users already on the line are not disturbed in their conversation.
Fair distribution of your calls
Ensure fair distribution of calls within a group by using cascades or random call sequences. This ensures that your users receive a balanced number of calls to spread the workload.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
What is a call group in a telephone system?
A call group is a feature that allows several users to be grouped together to improve management and optimize calls.
How do I configure a call group?
Kavkom’s cloud telephony solution lets you create, customize and manage your call groups in just a few clicks, directly from your administrator interface.
What's the difference between a call group and a call cascade?
The call group allows you to set up several call distribution strategies. Call cascading, where calls are transferred sequentially from one line to another, is one strategy.
What are the other call group strategies?
- Simultaneous
- Call cascade in a defined order
- Random call cascade
- Cascade calls in a defined order, avoiding busy phones
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The advantages of Kavkom's cascading calls
Easily create call cascades
With Kavkom’s cloud telephony solution, take total control of your communication wherever you are, whenever you want. Thanks to a user-friendly interface, you can define the call cascade that best suits your needs in just a few clicks.
Choose your strategy
Optimize internal call distribution. Respond quickly, improve efficiency or balance the workload. Customize your phone experience to meet the dynamic needs of your business.
Customize your call groups
Optimize your call management with Kavkom call groups! Personalize announcements, redirect calls or transfer them in the event of no answer to a dedicated messaging service, a user or an external number. A complete solution for a customized telephone experience.
Optimize your call distribution with Kavkom
Adopt a Kavkom call group strategy and control the distribution of calls among your users.
Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive. Satisfied with the result.
