The power of cloud telephony for mid-sized companies
Specially designed for small and medium-sized businesses, our cloud telephony platform offers you a tailor-made solution that adapts perfectly to your evolving needs.
By integrating VoIP telephony, Kavkom’s telephony service transforms the way you manage calls, simplifies call tracking and optimizes your phone system for maximum efficiency. This solution is particularly well-suited to SMEs, offering many unique features and an easy-to-use interface.
Why choose enterprise telephony software?
Improved productivity and call handling
High-performance telephony software improves productivity by automating repetitive tasks and optimizing call management. With a cloud telephony service like Kavkom, businesses can benefit from automatic call distribution, reducing waiting times and increasing customer satisfaction.
Thanks to real-time call tracking and the option of using tools such as instant messaging, you can analyze your teams’ performance and identify areas for improvement for optimum efficiency.
Integration with CRM and other management tools
Integration with CRM and other management tools is essential to centralize data and simplify processes. Kavkom telephony software integrates easily with your existing tools, providing a comprehensive view of customer interactions.
Whether for a contact center or a call center, this integration enables information to be synchronized seamlessly, facilitating call tracking and customer relationship management. Integrations with platforms such as HubSpot, Zoho, and Zendesk further enhance process efficiency.
Lower operating costs
Switching to a cloud telephony solution delivers significant savings compared to traditional fixed telephony systems. Maintenance costs are reduced, and the absence of physical infrastructure costs lowers overall expenses.
With a VoIP-based telephony system, mid-sized companies can benefit from high-quality, cost-effective communications, while retaining operational flexibility. What’s more, VoIP technology makes it possible to connect offices in different countries, optimizing the cost and management of international communications.
Redefining excellence: Anticipating and surpassing customer expectations
Reach international customers, prospects and partners
Benefit from an arsenal of advanced and intuitive telephone features, specially designed to energize your customer relations teams. Easily configure your parameters for harmonious growth.
With regional and international virtual numbers, a customizable IVR menu and integrated messaging with email/push notification, take productivity and collaboration to new heights for a borderless customer experience.
Using high-performance VoIP technology enables you to reach customers, prospects and international partners efficiently, while reducing communication costs.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Dov Dahan
Co-founder @ Formideo
Optimize your business ecosystem with customized tools and workflows
Explore a wide range of integrations with essential CRM, helpdesk and business tools, designed to streamline your processes and let you focus on what really matters: your customers.
Take advantage of our open API to forge tailor-made workflows that integrate seamlessly with your existing systems, offering your teams increased efficiency and substantial time savings through task automation.
Integrations with open source solutions and platforms such as Salesforce and Pipedrive enable you to optimize your business ecosystem even more seamlessly and efficiently.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Improve your team's efficiency to enhance the customer experience.
Monitor trends, create reports and control telephone activity to boost team efficiency, even when teleworking. Evaluate your agents’ availability, review unanswered calls and support your team for more personalized customer exchanges.
Use instant messaging tools for fast, efficient internal communication, and benefit from detailed analyses to adjust your strategies in real time.
Integrate standards of excellence in safety
We secure your data in transit and at rest with TLS 1.2 and AES 256 encryption, while hosting it in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP.
Kavkom rigorously complies with GDPR standards, performs continuous monitoring of customer data security to respond effectively to incidents, and holds SOC 2, HIPAA, GDPR, CSA Star Level 1 and Cyber Essentials certifications. Our telephony solution for SMEs is designed for ease of use and maximum security.
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements due to our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Features appreciated by medium-sized companies
Call recording and monitoring
Guarantee the quality and compliance of your communications with our call recording functionality. This feature is ideal for team training and performance monitoring, enabling you to quickly identify areas for improvement.
With real-time recordings and an intuitive user interface, you can easily access and analyze call data to continually improve your customer service.
Click to Call
Simplify contact with your customers with our Click to Call functionality, enabling calls to be made directly from a web browser or application. This feature improves the responsiveness and efficiency of your sales teams.
Integrated with platforms such as Chrome and Firefox, this feature ensures smooth, uninterrupted use.
Robot Dialer and predictive dialing
Increase the efficiency of your telephone campaigns with our Robot Dialer, which automates outgoing calls for better management of time and resources. Predictive Dialer maximizes conversation time and reduces waiting time, boosting your productivity.
By using high-performance VoIP telephony systems, you can manage inbound and outbound calls more efficiently, while increasing the conversion rate of your campaigns.
In-depth analysis for an optimized strategy
With the Kavkom dashboard, monitor every interaction and leverage data to deliver an unrivalled customer experience. Detailed analyses enable you to adjust your strategies and optimize your performance.
Use this data to identify strengths and areas for improvement, and adapt your sales tactics accordingly.
International numbers for a global presence
Extend your reach with virtual numbers in over 50 countries that amplify your local and international impact, giving your customers the ease of reaching you, wherever they are. This feature is ideal for companies looking to expand internationally without investing in local infrastructure.
With local and international number options, you can easily establish a global presence while keeping costs down.
IVR menu and intuitive messaging
Guide your customers with a user-friendly IVR menu, ensuring they always reach the right person or service. Receive your voice messages by e-mail, so you never miss an opportunity. Our intuitive messaging system also lets you manage voice messages and notifications in real time, improving communication efficiency.
04 numbers: everything you need to know about the South-East area code
The 04 area code is assigned to landline numbers in southeastern France. This numbering covers a vast regional area including Auvergne-Rhône-Alpes, Provence-Alpes-Côte d’Azur and Corsica.<br
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number, with the option of giving them all the information before forwarding to your contact.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Appels depuis un mobile
Restez connecté à votre ligne téléphonique VoIP, gérez vos appels, collaborez en équipe et maximisez votre production où que vous soyez.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Getting started with Kavkom
Installation and commissioning
Get started with Kavkom by following our quick and easy installation guide. We offer full technical support to ensure a smooth implementation of your telephony solution. Whether you choose to use Kavkom on a PC or a mobile application, our support team is there for you every step of the way.
Prices and plans available
Discover our different price plans to suit all company sizes. Our customization options and free trial allow you to choose the solution that best suits your needs. Our packages are designed to be flexible and scalable, meeting the specific needs of each user and offering a professional telephony solution at a competitive price.
See our rates
Contact and free demonstration
Contact our team to schedule a free, personalized demonstration of our solution. We’ll be happy to answer any questions you may have and guide you through the implementation of Kavkom.
Benefit from personalized support and discover how our technology can transform your business communications in an effective and innovative way.
Contact us
Frequently asked questions
What are the advantages of a cloud telephony solution over a traditional phone system?
Cloud telephony solutions offer greater flexibility, lower costs, automatic updates, and easy integration with other management tools such as CRMs. They also make it possible to manage calls remotely, which is ideal for telecommuting teams.
How can Kavkom telephony software improve my team's productivity?
Kavkom software automates many repetitive tasks, such as automatic call distribution and call tracking. It also enables centralized management and real-time performance analysis, helping to quickly identify and resolve efficiency problems.
My company already uses a CRM system. Can Kavkom software integrate with our existing systems?
Yes, Kavkom telephony software is designed to integrate easily with many CRM and other management tools. This integration makes it possible to centralize customer data and improve customer relationship management.
What types of phone numbers are available with Kavkom?
Kavkom offers regional and international virtual numbers, enabling your company to establish a local or international presence without the need for a physical phone line. This helps increase your reach and deliver enhanced customer service on a global scale.
How can VoIP telephony help reduce my company's communications costs?
VoIP telephony uses the Internet connection to make calls, considerably reducing costs compared with traditional telephone lines. What’s more, maintenance costs are reduced, and there are no physical infrastructure costs.
Is Kavkom software secure?
Yes, Kavkom secures your data in transit and at rest with TLS 1.2 and AES 256 encryption. Data is hosted in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP. Kavkom also complies with GDPR standards and holds SOC 2, HIPAA, GDPR, CSA Star Level 1 and Cyber Essentials certifications.
Does Kavkom offer specific features for contact centers and call centers?
Yes, Kavkom offers advanced features such as automatic call distribution, real-time call tracking, call recording and monitoring, and detailed reporting to improve efficiency and customer satisfaction in contact centers and call centers.
How can I start using Kavkom for my business?
To get started with Kavkom, you can follow our quick and easy installation guide available on our website. You can also schedule a free demonstration with our team to see how Kavkom can meet your specific needs, and benefit from full technical support for a smooth set-up.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Kavkom for smoother communication
Impeccable telephone maintenance
Guarantee continuous availability with a reliable hotline service. Stay accessible for your customers, even after hours, with our flexible cloud telephony solutions. Our advanced technology ensures that you never miss an important call, even with fluctuating internet speeds.
Group call management and queuing system
Structure your team with sophisticated call group management and keep your customers informed with an interactive call queuing system. This feature ensures balanced call distribution and an optimized customer experience. The queuing system also enables important information to be passed on to customers while they wait.
Improving the Customer Experience
Offer personalized reception with a tailor-made greeting, handle simultaneous calls with ease, guarantee meticulous customer follow-up with integrated customer files, and much more. Kavkom offers comprehensive solutions to enrich every customer interaction. By integrating solutions such as RingCentral and Aircall, you can deliver a high-quality customer experience tailored to your company’s specific needs.
Are you ready to improve your communications?
Activate Kavkom on your existing device today and discover how our VoIP telephony solution can transform your operations. With quick and easy installation, seamless integration with your existing tools and customer support available at all times, Kavkom is the ideal partner for your small business. Take advantage of our cost-effective, flexible telephony solution, with licensing options tailored to your specific needs. Kavkom is able to meet the requirements of VSEs, SMEs and ETIs, offering an intuitive user interface and advanced functionalities.
