Discover the power of cloud telephony for mid-sized companies
Specially designed for small and medium-sized businesses, our Cloud telephony platform offers you a tailor-made solution that adapts perfectly to your evolving needs.
Redefining excellence: Anticipating and surpassing customer expectations
Reach international customers, prospects and partners
- Benefit from an arsenal of advanced and intuitive telephone features, specially designed to energize your customer relations teams. Easily configure your parameters for harmonious growth.
- With regional and international virtual numbers, a customizable IVR menu and integrated messaging with email/push notification, take productivity and collaboration to new heights for a borderless customer experience.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Jules Romano
Co-founder @ Formideo
Optimize your business ecosystem with customized tools and workflows
- Explore a wide range of integrations with essential CRM, helpdesk and business tools, designed to streamline your processes and let you focus on what really matters: your customers.
- Take advantage of our open API to forge tailor-made workflows that integrate seamlessly with your existing systems, offering your teams increased efficiency and substantial time savings through task automation.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Improve your team's efficiency to enhance the customer experience.
- Monitor trends, create reports and control telephone activity to boost team efficiency, even when teleworking.
- Evaluate your agents' availability, review unanswered calls and support your team for more personalized customer exchanges.
Integrate standards of excellence in safety
- We secure your data in transit and at rest with TLS 1.2 and AES 256 encryption, while hosting it in AWS data centers certified to ISO 27001, SOC2, PCI DSS, and FedRAMP.
- Kavkom rigorously complies with GDPR standards, performs continuous monitoring of customer data security to respond effectively to incidents, and holds SOC 2, HIPAA, GDPR, CSA Star Level 1 and Cyber Essentials certifications.
RGPD compliance
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements due to our unique business practices.”
Pierre Roche
Managing Partner of Groupe OREL
Features appreciated by medium-sized companies
In-depth analysis for an optimized strategy
With the Kavkom dashboard, monitor every interaction and leverage data to deliver an unrivalled customer experience.
International numbers for a global presence
Extend your reach with virtual numbers that amplify your local and international impact, making it easy for your customers to reach you, wherever they are.
IVR menu and intuitive messaging
Guide your customers with a user-friendly IVR menu, ensuring they always reach the right person or service. Receive your voice messages by e-mail, so you never miss an opportunity.
Renvoi d’Appel
Maximisez l’accessibilité et la flexibilité avec le transfert d’appel automatique Gérez et transférez vos appels entrants de manière optimale, que ce soit vers un numéro
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number by giving all the information before transferring the call.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Agent performance report
Track agent performance in real time and adjust strategies for optimized call center management.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an ecosystem of integrations that seamlessly optimize all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
Kavkom for smoother communication
Impeccable telephone maintenance
Guarantee continuous availability with a reliable hotline service. Remain accessible to your customers, even outside business hours.
Group call management and queuing system
Structure your team with sophisticated call group management and keep your customers informed with an interactive call queuing system.
Improving the Customer Experience
Offer personalized reception with a customized greeting, handle simultaneous calls with ease, guarantee meticulous customer follow-up with integrated customer files, and much more.
Are you ready to improve your communications?
Activate Kavkom on your existing device.
