Contact Center
Transform your contact center into a strategic customer experience management tool.
Connected contact center, satisfied customer
Your contact center becomes modern and interactive with Kavkom tools. Fully equipped to meet the challenge of responsiveness to an increasingly connected customer base, you can count on our telephony and management solutions to provide impeccable customer service H24.
Advantages of the Contact Center made in Kavkom
A highly developed call transfer strategy
Efficiently direct callers to the appropriate queue according to your agents’ availability and activities. No more waiting times or misrouted calls!
Responsiveness, personalization and fluidity
By interacting with the databases and customer files available on the interface, your agents can personalize their calls and streamline customer interactions. Among other data, the call abandonment rate provides a valuable indicator of customer satisfaction.
Focus on operator productivity
Phone System Kavkom’s call monitoring and supervision options make it easy to analyze your agents’ productivity. In just 1 click, discreetly listen in on a call in progress and intervene if necessary to train your agent without the customer suspecting.
Call recording
Record calls and keep them for 3 months at no extra charge. (Or unlimited on your Dropbox Connected Space) With these recordings that can be viewed and downloaded at will from your customer area, trace conversations between customers and agents in 1 click (Service compliant with the RGPD law of May 25, 2018)
Features of the telephony of tomorrow
- Agent dashboard on online interface
- Automatic transfer of contact form on call
- Agent status indication
- Agent supervision tools
- Intelligent call queues (IVR, dynamic routing, performance-based, direct per agent, etc.)
- Real-time permissions & call queue status
- Call queue history and reports
And more…
Kavkom, the ideal partnership for perfecting the customer experience with your contact center!
