New regulations on the use of numbers
Discover the major changes brought about by Arcep’s decision no. 2022-1583 for the French telecommunications market.
The new numbering plan includes dedicated, mandatory numbers for telemarketing activities. For automated outbound campaigns, call centers must now present a Verified Multipurpose Number (VMPN). Make sure you comply with these new requirements for successful telephone prospecting in line with current regulations.
Numbers for automated call systems
For automated calls, i.e. calls dialed by predictive dialing systems, or progressive dialing calls with answering machine detection in the media stream, or calls delivering a pre-recorded message, a new category of numbers is created: verified multipurpose numbers (NPV).
These numbers have the following roots: 0162, 0163, 0270, 0271, 0377, 0378, 0424, 0425, 0568, 0569, 0948 to 0949 in mainland France, and 09475 to 09479 in overseas territories.
The benefits of using NPVs
Anticipate a likely decrease in the number of calls accepted by end-customers, but rest assured that quality and Return on Investment (ROI) will increase considerably. Thanks to advanced customer relations, exchanges will be more readily accepted, reinforcing trust in your brand. Customers will benefit from greater protection, flexibility and control over their contact preferences, fostering a solid and fruitful relationship.
